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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Amazing" What do you like best about Birdeye? Birdeye has helped our business grow over a period of time. I like that whenever I have a question, someone is always there to answer my questions. Someone is always willing to walk me through their dashboard and expain how to extract the data that I need to get the most out of the platform. What do you dislike about Birdeye? I honestly can't think of anything I dislike. Recommendations to others considering Birdeye: Birdeye is an awesome platform. If you use it correctly, you w... read more
"One of our best business partnerships" What do you like best about Birdeye? Customer service, platform review & response methods for multiple locations we have, metrics on improvement, technology implementation, recommendations for improvement regularly reviewed with some expectation of adding the functionality we want. Excellent! What do you dislike about Birdeye? Message review functionality, chat limitations that do not integrate with our current systems. Overall not many complaints because the platform does what we expe... read more
"The support is timely and relevant. I feel like help is always quickly available to me." What do you like best about Birdeye? I love being able to see all my reviews in one place. Running reports are accessible, and I love knowing at a glance who is following up on their reviews. I also like how many other avenues I can pursue and not learn antoher software. What do you dislike about Birdeye? I wish they integrated with my CRM Software. It would be nice to have online leasing and reputation management through one software ... read more
"Best in class support. Fantastic results. Great overall value!" What do you like best about Birdeye? We use Birdeye for member reviews, list management, reputation management, and SMS/mobile marketing. In the time I've worked with them, I've found their support team to be highly responsive, knowledgeable, patient, and helpful. They've gone above and beyond even to export member review analytic reports on our behalf. They also always keep us aware of their product roadmap initiatives. The overall customer experience has been... read more
"Birdseye is useful and easy to navigate. They make marking for you brand painless" What do you like best about Birdeye? I love the easily automated review responses and the quickness of the messaging with clients. We also enjoy seeing all of our social media accounts come together in one space to make management more effortless. I also love the constant contact with the Birdseye representative assigned to our account. For us specifically, Neha has been outstanding, and we appreciate how she is there to help and answer any q... read more
"Birdeye has by far exceeded are expectations!" What do you like best about Birdeye? The simplicity of the platform and the breadth of reporting/features. The campaign setup is intuitive and easy to execute, and it delivers as promised. The service level has been one of the strongest for any new vendor. We are currently using a portion of their full offerings, but will absolutely look to add on additonal tools based on intial sucess. What do you dislike about Birdeye? So far haven't run into any undesirable aspects. Recommen... read more
"Best Tool for Review Monitoring & Response with Expert Support that truly cares about your business!" What do you like best about Birdeye? The inbox feature is incredible, the reports, insights, I honestly cannot pick what I like the most as this is the most robust platform I have ever used, and it saves me SO much time. The BirdEye employees that serve as our company's designated support have been the most responsive, helpful, thoughtful, and educational representatives I have ever worked with when it comes to platform man... read more
"Birdeye Review" What do you like best about Birdeye? Birdeye is extremely helpful with filtering and organizing our businesses by location so we can track reviews, reports and insights in an easy to use fashion. We are able to track trending topics and filter through positive and negative. Birdeye organizes our reviews from all available platforms so we can easly respond to our guests. What do you dislike about Birdeye? We would like to see Birdeye come out with a feature so we can filter the reviews by the day, not just th... read more
"Innovative and intuitive platform that makes reputation management a breeze!" What do you like best about Birdeye? The interface is easy to navigate, which streamlines the process and creates efficiency. This is a huge key for us as we have many other areas to focus on and manage. What do you dislike about Birdeye? I haven't discovered anything negative at this point. Everything has been fairly intuitive and the support team at Birdeye has been excellent! They're willing to hop on calls to walk through everything and know t... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,492 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com