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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Couldn't Be Happier!" What do you like best about Birdeye? Birdeye's user experience is seamless, intuitive, and efficient, and the reporting is robust. Plus, they're continually innovating and rolling out new value-add features, often at no additional cost, and their customer support team is second-to-none. What do you dislike about Birdeye? Their automated reporting could be better, but I don't dislike it currently - I just wish it were more customizable. Recommendations to others considering Birdeye: Negotiate additional... read more
"Birdeye has been great to work with and receive timely responses to my questions." What do you like best about Birdeye? The service provided by Birdeye is great. What do you dislike about Birdeye? The mass text capabilities can be better What problems is Birdeye solving and how is that benefiting you? We are able to receive more reviews and improve our overall review ratings at each of our locations. We continuously hear from our members who open an account or loan and the feedback has overall been positive since implementi... read more
"It helped us grow our ratings" What do you like best about Birdeye? I like best the reports and the ability to extract valuble data about your clients What do you dislike about Birdeye? I don't like that they are not easy customisble for multilingual interfaces What problems is Birdeye solving and how is that benefiting you? Improve review score and measure call center agrnts perfermonce through surveys
"Exactly as expected!" What do you like best about Birdeye? The review aggregation is so well integrated! Very easy to use! What do you dislike about Birdeye? Yelp rating is not accurate since Birdeye aggregates all reviews What problems is Birdeye solving and how is that benefiting you? Being able to reach out to customers immediately and effectively!
"Birdeye is easy to navigate and makes keeping in touch with customer a breeze" What do you like best about Birdeye? its everything we need to keep our customers up to date What do you dislike about Birdeye? So far there are no dislikes. Ive only been using birdeye for a few weeks now. Recommendations to others considering Birdeye: Try it out! Its everything you are looking for in one-stop What problems is Birdeye solving and how is that benefiting you? customer contact and answering reviews
"Effective and Useful" What do you like best about Birdeye? all the features, including integration with other social media platforms What do you dislike about Birdeye? as such, there is no major thing to be disliked Recommendations to others considering Birdeye: Go for it. its a comprehensive tool for your organization. What problems is Birdeye solving and how is that benefiting you? we are using bird-eye as our customer feedback tool integrated with different social media platforms
"All-in-One platform for a good price!" What do you like best about Birdeye? The dashboard is pretty complete and straightforward. But if I have to say what I like best, I would say the implemented live chat. Transfering a customer to the different departments is beautiful and made the experience faster and more straightforward. What do you dislike about Birdeye? So far, so good. Everything at the moment is working well. I had never experienced any issue. What problems is Birdeye solving and how is that benefiting you? We us... read more
"Amazing" What do you like best about Birdeye? Birdeye has helped our business grow over a period of time. I like that whenever I have a question, someone is always there to answer my questions. Someone is always willing to walk me through their dashboard and expain how to extract the data that I need to get the most out of the platform. What do you dislike about Birdeye? I honestly can't think of anything I dislike. Recommendations to others considering Birdeye: Birdeye is an awesome platform. If you use it correctly, you w... read more
"One of our best business partnerships" What do you like best about Birdeye? Customer service, platform review & response methods for multiple locations we have, metrics on improvement, technology implementation, recommendations for improvement regularly reviewed with some expectation of adding the functionality we want. Excellent! What do you dislike about Birdeye? Message review functionality, chat limitations that do not integrate with our current systems. Overall not many complaints because the platform does what we expe... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,687 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.