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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye has helped us manage our online presence in one easy platform." What do you like best about Birdeye? We enjoy being able to respond to many different review sites in one easy setting. What do you dislike about Birdeye? There is nothing I really dislike about Birdeye. What problems is Birdeye solving and how is that benefiting you? We are able to improve our online review presence by responding to reviews in a timely manner. Birdeye also helps us identify areas of improvement necessary at each of our locations.
"Review" What do you like best about Birdeye? Birdeye provides a streamlined way to track your review and analyze your reputation management initiatives. What do you dislike about Birdeye? I think there is a challenge with converting campaign review requests sent into actual reviews. What problems is Birdeye solving and how is that benefiting you? Keeping an eye on our property's reputations. By looking at these numbers on a regular basis we are making sure our review ratings are improving.
"Does the job and more" What do you like best about Birdeye? These are my favorite: - interface is very intuitive and easy to navigate - learning curve for a newbie is very low because of how simple and clean the platform is - never froze or showed me error messages whatsoever What do you dislike about Birdeye? I believe they do not have the capability of scheduling reports, although i like the fact that i can save filters. i wish they have a way to respond smoothly to Yelp reviews, although, the copy and paste functionality... read more
Business response:
Hi Khara, we appreciate the feedback! Customer happiness is a core value of ours at Birdeye, so we are very pleased to hear our support team has been taking great care of you.
"Operator Friendly" What do you like best about Birdeye? Super simple to use. In particular, I like how easy it is to read a review and reply right away. What do you dislike about Birdeye? I don't have much to report in the dislikes. At the moment, the only thing I would say is it's inconvenient that you cannot respond to Yelp reviews directly from Birdeye. I'm sure this will change in the future. What problems is Birdeye solving and how is that benefiting you? We're able to address all of our review needs in one location. V... read more
Business response:
Hi Brian! Thank you for sharing your experience on G2. We are happy to hear Birdeye has been a time saver and convenient to use.
"simple yet powerful" What do you like best about Birdeye? The environment and entire interface of BirdEye is simple to navigate and you can easily find what you are looking for. What do you dislike about Birdeye? Responding to Yelp reviews is not as fluid as the other channels Recommendations to others considering Birdeye: I love using BirdEye because they are looking to improve their product to provide more insights to their users. What problems is Birdeye solving and how is that benefiting you? We are able to build our bu... read more
"Good integration, easy to use dashboard" What do you like best about Birdeye? The integration with our property management software is seamless. Customer service is good and our dedicated account rep is very knowledgeable and helpful. What do you dislike about Birdeye? It can be challenging to get our residents to buy into the review process, but this is not a BirdEye issue but more of a customer engagement issue. What problems is Birdeye solving and how is that benefiting you? We are increasing the total number of reviews ... read more
Business response:
Hi Loreen! Birdeye recently created a couple of 2-pagers over Best Review Practices that might help provide additional ideas on enhancing customer engagement regarding the review process. If you reach out to your account rep, ask them to send those your way!
"Great app, easy to use" What do you like best about Birdeye? Ability to send/receive messages from customers instantly What do you dislike about Birdeye? I haven't come across anything I dislike Recommendations to others considering Birdeye: n/a What problems is Birdeye solving and how is that benefiting you? we are able to connect faster with customers. customers can send a message about vehicle repairs and we can answer any questions without them having to come into the office. It makes it more convenient
Business response:
Glad to hear! Thanks for sharing your feedback with us.
"The platform is user friendly and the service support is top notch." What do you like best about Birdeye? The convenience; we can communicate and gauge our customer's perceptions for all 16 of our locations. What do you dislike about Birdeye? I cannot identify anything that I dislike. Recommendations to others considering Birdeye: Birdeye has been a solid partner in assisting us to achieve our goals. What problems is Birdeye solving and how is that benefiting you? We are able to get a good sense of how our customer truly fe... read more
Business response:
Love it! Customer happiness is a core value of ours at Birdeye, so we are thrilled to hear you're loving the platform and goals are being achieved.
"Simple and easy to integrate into our system. It has helped enhance our membership engagement." What do you like best about Birdeye? The chatbot "Robin" has been an enormous time saver for us. I love the fact that we could use our own FAQs to make Robin's repsonses accurate to our policies and procedures. What do you dislike about Birdeye? Integrating our locations was a bit difficult since we have a couple of centralized departments. Recommendations to others considering Birdeye: If you are looking for a product that can t... read more
Business response:
Great to hear! We are thrilled you are loving Interactions, especially "Robin." FAQ is a nice tool to personalize your responses and provide members with quick information.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,495 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com