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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
She was awesome. Divya was my rep
"Potential" What do you like best about Birdeye? I really like how everything is centralized into one dashboard and you are able to connect all other social media platforms and monitor activity all in one! What do you dislike about Birdeye? Birdeye has potential, I would like to see them add a lot more ability to connect instagram and the ability to create a post and have the option to post on all social platforms! What problems is Birdeye solving and how is that benefiting you? Instant replies for all reviews coming in have... read more
Business response:
Hi Jessica! We love feedback, and feedback like yours helps us continue to innovate and improve the platform to be even better. We'll be sure to share with our Product team!
"Overall positive experience. A few opportunities to improve." What do you like best about Birdeye? Platform is very easy to use. Ability to reply to reviews is streamlined and simple. What do you dislike about Birdeye? Wish all reviews could be directed to Google only. Birdeye platform for reviews has little value to clients. What problems is Birdeye solving and how is that benefiting you? Making it easier for client customers to give positive reviews. Also easier for our clients to reply to reviews.
Business response:
Great feedback! When you customize the review request, you can choose to drive customers to leave a review only on Google. If you reach out to support, they can assist with the customization.
"Came to Birdeye to help gain positive reviews from my customers. They delivered" What do you like best about Birdeye? They pretty much manage everything for you. I also like the auto-response to reviews to have business interaction to posted reviews. They do have a dashboard for you account if you do like to be hands on. What do you dislike about Birdeye? I haven't found anything specific that I would say i dislike about Birdeye, as I use Birdeye more hands off while getting great results. Recommendations to others consider... read more
Business response:
Music to our ears! We're thrilled you are taking advantage of the auto-responses when replying to reviews. It's a great tool that helps save time and contributes to your company's online presence.
"Great tool for honest customer feedback" What do you like best about Birdeye? This product provides the opportunity for companies to resolve issues that customers may have What do you dislike about Birdeye? I haven't heard much feed back about the negative aspects of using this Recommendations to others considering Birdeye: I do not use Birdseye but my colleges are constantly raving about it What problems is Birdeye solving and how is that benefiting you? It provides the opportunity to resolve customers issues
Business response:
Super! Thank you for taking the time to share your experience!
"Helps us continue to strive for better" What do you like best about Birdeye? Simplicity and easy to use system. always usefull What do you dislike about Birdeye? be able to use the full website and better knowledge of website What problems is Birdeye solving and how is that benefiting you? service recovery for F&B outlets,
Business response:
Hi Tyler! Happy to hear you're enjoying the platform, and it's been useful for the business.
"Easy to use Review Management software" What do you like best about Birdeye? Ease of navigation and overall use. Allowing me to segment my locations is a big plus and post directly to social media! What do you dislike about Birdeye? Dashboard is set to 30 days of history. I would like it to be customizable. Maybe we have that functionality I was not able to locate easily. What problems is Birdeye solving and how is that benefiting you? Keeping up with the negative reviews and posting good ones on my SM pages to build brand ... read more
Business response:
Hi Chris! You can certainly view the dashboard past 30 days. If you click "Time Period" on the filter, a drop-down of times will appear. If you scroll down on the drop-down, there's an option to customize the time frame. I hope that helps! If you need further assistance, please don't hesitate to reach out to our support team.
"Great Tool" What do you like best about Birdeye? The automated emails requesting reviews from clients are a great way to get more reviews! This is an excellent value-add for our LO's. What do you dislike about Birdeye? It is not as user-friendly as it could be. The website can be hard to navigate, and our LO's do not always understand how to use it and how the site can assist them. What problems is Birdeye solving and how is that benefiting you? It is solving the problem of not having enough public reviews to catch prospect... read more
"User friendly!" What do you like best about Birdeye? I love how all the reviews are displayed on one page and how reviews can be filtered and easily searched. What do you dislike about Birdeye? When I address direct feedback from the review tab, it still shows as unread in the message tab. So on my end it shows that I haven't gotten to it, which in fact I have. What problems is Birdeye solving and how is that benefiting you? We love to encourage our team with great reviews about them and we pride ourselves in what our custo... read more
Business response:
We appreciate you sharing your experience and feedback! Your input was passed along to our Inbox Engineer. Excellent feedback like this helps us improve the platform.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.