This profile has been claimed by the business owner or representative.
Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Review Management Platform with Technology and Service to Match" What do you like best about Birdeye? I love that the team is responsive to our needs and our industry and works to help the application meet our needs. The platform helps us automate our reportings and monitor and manage review responsiveness. What do you dislike about Birdeye? Nothing really; from the day we implemented Birdeye, our teams have been using and improving along the way. If we were to suggest one area to improve, that would be the direct integrati... read more
"Great product! Wonderful service!" What do you like best about Birdeye? I appreciate how detailed the support team is. They work hard to make sure everything is done correctly and to your likely. I appreciate how innovative the company is. They are open to suggestions on ways to improve their product. We have a lot of clients with a variety of CRMs, while they may not all be listed on their integrations list, they provide solutions on how to still make it work. It a win, win! What do you dislike about Birdeye? Sometimes it ... read more
"RESULTS, RESULTS, RESULTS" What do you like best about Birdeye? Birdeye make it easy for the customer/patient to leave the review! Thats why this works. Other companies try, but they figured it out. I have had amazing results in just a year with them. What do you dislike about Birdeye? platform can be a little hard online to navigate through for admins. What problems is Birdeye solving and how is that benefiting you? My patient reviews have skyrocketed, and the ONLY thing we have changed is utilizing birdeye instead of anot... read more
"Great Service and Easy to Understand" What do you like best about Birdeye? I can send out review request to multiple customers at the same time. What do you dislike about Birdeye? Somehow we are getting messages from people that are not in our contact list. What problems is Birdeye solving and how is that benefiting you? We can see who is having good and bad job performance.
"Birdeye has transformed our ability to monitor reviews and ratings in the best way!" What do you like best about Birdeye? By allowing our company to monitor and respond to reviews on over 200 sites in one place, Birdeye makes it possible for us to measure our progress, take control of our ratings across all platforms, and collect actionable insights from customer feedback. Birdeye is successful in its mission, and every customer service agent my team and I have worked with has been enthusiastic and helpful. What do you disl... read more
"Extremely helpful, since this platform provides an omni-channel view for all the reviews." What do you like best about Birdeye? Ability to manage the reviews from a single platform What do you dislike about Birdeye? Dashboard views can be improved to present better insights What problems is Birdeye solving and how is that benefiting you? Prompt communication for all patient concerns
"Straightforward and Easy to Use" What do you like best about Birdeye? It's all automated- set it and forget it. What do you dislike about Birdeye? The data file validation could be better. Recommendations to others considering Birdeye: It's quick and easy to work with. If you don't have the time or ability to set a system like this up, it's well worth it. What problems is Birdeye solving and how is that benefiting you? Automated data feeds are very convenient. It makes it easy and simple to perform Reputation Management.
"If you are not using Birdeye, you should!" What do you like best about Birdeye? The platform is a must for any business looking to strengthen it's online reputation. What do you dislike about Birdeye? Everything single little detail about the platform is great! What problems is Birdeye solving and how is that benefiting you? - Increase in number of reviews - Better understanding of our clients behaviors and feedback - Solidify our online reputation
"Easy platform to navigate to get reviews for our clients" What do you like best about Birdeye? How easy it is to use and to set up accounts. What do you dislike about Birdeye? Reports I would like to see make better sense without trying to explain to our clients. Would also be helpful if you can have more than one Google account hooked up with one Birdeye account. Many of our clients have 1 office with multiple doctors that work within that office. Recommendations to others considering Birdeye: We recommend our clients to ... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,481 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Wednesday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com