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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Smarter Not Harder" What do you like best about Birdeye? My favorite part of Birdeye is that it does the thinking for me. I don't have to keep track of who I sent review request you and who I haven't. He keeps it automated simple and smart What do you dislike about Birdeye? The only negative that I really have with BirdEye is it's integration with the EHR that we use. It works but it's not as sophisticated as it could be. Most of that I'm sure is due to our EHR and not Birdeye. Recommendations to others considering Birdeye:... read more
"We have been very pleased with how it has performed for us." What do you like best about Birdeye? Tracking of where the reviews come from , Ease of use What do you dislike about Birdeye? We do not have any dislikes, do not see downsides Recommendations to others considering Birdeye: Watch a Demo. What problems is Birdeye solving and how is that benefiting you? Branding awareness
"Birdeye is an awesome tool for SB" What do you like best about Birdeye? I like being able to see the reviews and comments instantly—also, the ability to reach out to customers and get their feedback. The ability to track tickets to make sure our managers are taking care of our customers is a great tool as well. Birdeye helps us to retain customers and make sure we are keeping them happy. What do you dislike about Birdeye? I really like the birdeye platform . The only thing I dislike is when I see bad reviews. Recommendation... read more
"Excellent results!" What do you like best about Birdeye? Ease of use to automatically generate reviews. What do you dislike about Birdeye? Really nothing. Once it's set up, everything just runs in the background with very little daily intervention. What problems is Birdeye solving and how is that benefiting you? Generating reviews on Google, Facebook and Healthgrades without having to remember to prompt patients to do it and then hoping they will follow through. As a result we have more Google reviews than any other special... read more
"Great Platform That Drives Our Business" What do you like best about Birdeye? I love the feedback it gets for our company and the reporting feature that allows us to watch the progress! What do you dislike about Birdeye? I enjoy the entire program and the ease of use! I don't have a dislike! What problems is Birdeye solving and how is that benefiting you? We are solving customer complaints and holding our employees and management staff to a higher standard. The benefit is being able to assign a ticket and get a dissatisfied... read more
"Exceeded every expectation. Had more features available then we originally thought we needed." What do you like best about Birdeye? I like the review collection software the most. What do you dislike about Birdeye? Its a bit hard to understand Max texting Recommendations to others considering Birdeye: Make sure you know what you want out of the application. What problems is Birdeye solving and how is that benefiting you? Online connection with customers. Birdeye has made it easyer to stay connected at anypoint in the day to... read more
"Works as exactly as it states. Easy to use." What do you like best about Birdeye? the FTP setup makes sending files easy over for processing What do you dislike about Birdeye? Some documentation on the website is old or has mistakes when initially setting up the FTP regarding headers. Recommendations to others considering Birdeye: Start earlier, then waiting for later. What problems is Birdeye solving and how is that benefiting you? We are getting a lot of reviews for the company.
Business response:
Hi, thanks for the review! Would love to speak to you to get more insight on the FTP headers. Please email me at jennifer@birdeye.com.
"Always great help from Birdeye!" What do you like best about Birdeye? They roll all reviews up from Google and other platforms, and if I ever have an issue, it is resolved extremely fast! What do you dislike about Birdeye? Not much at all. Sometimes all reviews don't come through. Recommendations to others considering Birdeye: Definiteley use Birdeye!! What problems is Birdeye solving and how is that benefiting you? We are solving staffing problems by the reviews and the trends that we see in certain places.
"Birdeye is the best" What do you like best about Birdeye? I love their customer service and web chat option. It is beneficial, and fast responses. What do you dislike about Birdeye? I have a bad language barrier and sometimes it is difficult to understand support representative. Recommendations to others considering Birdeye: Give it a try! You will love it. What problems is Birdeye solving and how is that benefiting you? Raising Google Reviews
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.