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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Comprehensive and Adaptable" What do you like best about Birdeye? Ease of use and ability to iterate and customize as needed What do you dislike about Birdeye? Occasionally when generating reports the location map at the bottom shows continent or nation-wide rather than a more specific regional/neighborhood-based view What problems is Birdeye solving and how is that benefiting you? Customizing reports based on client request is both a problem resolved and a benefit
"Great Product!" What do you like best about Birdeye? Birdeye has powered our SEO on all platforms, since joining Birdeye we have increased all review on platforms by 98% company wide, great customer service as well! What do you dislike about Birdeye? We do not have any complaints about the product Recommendations to others considering Birdeye: Try the product out! What problems is Birdeye solving and how is that benefiting you? We are responding to 100% of reviews online now, from a branding perspective it is making our bra... read more
"IMMEDIATE RESULTS" What do you like best about Birdeye? We tried for over a year to get customers to write reviews and got very few. After signing up with Birdeye, we had 12 new reviews in a couple weeks. We are very happy with the service. What do you dislike about Birdeye? There isn't really anything I dislike. It works just the way it was expected to work. What problems is Birdeye solving and how is that benefiting you? Raising our rating on Google was the biggest issue...we have gone up almost 1 star since using birdey.
"Huge increase in our online reviews" What do you like best about Birdeye? Integrates with our practice management software and very effective in getting feedback from patients What do you dislike about Birdeye? On occasion link between our practice and Birdeye disconnects. We do not recieve notification of this broken link. Only way we know is if reviews stop coming in What problems is Birdeye solving and how is that benefiting you? Increase in feedback from patients. We get lots of positive Google reviews and feedback when... read more
"Great Company with Attentive Support" What do you like best about Birdeye? How quickly the support staff communicates and resolves tickets. What do you dislike about Birdeye? I have not seen anything that I dislike at this point. What problems is Birdeye solving and how is that benefiting you? The benefits are that the entire staff listens and works with us to better the product. It is an extremely easy setup process and has a very clean interface.
"Great system for obtaining feedback from clients to be able to improve business." What do you like best about Birdeye? What i like best is how simple it is to use and how much feedback is received. What do you dislike about Birdeye? i have continued to have no issues when using Birdeye so there is nothing i can specify that i dislike. Recommendations to others considering Birdeye: I reccomend to review all of Birdeye's uses as there may be other parts of Birdeye you may find beneficial to your business that you may have not... read more
"You absolutely must have Birdeye in your marketing toolbox." What do you like best about Birdeye? I can't say enough good things about the customer support team. They have gone above and beyond to troubleshoot any issues I have had or fufill my requests. As for features of the platform, I love the ticketing ability and being able to filter by location. I also like to use the tagging feature to assign tags to review so that we can identify trends in responses and sentiment. Being able to communicate with customers directly f... read more
"Easiest Navigation and Interaction Ever" What do you like best about Birdeye? Navigating new messages, and reading/interacting with reviews is extremely easy. What do you dislike about Birdeye? Email alerts are delayed occasionally, but seems to have resolved itself. Recommendations to others considering Birdeye: Make sure to have a team to review your account, it should not rest on one representative. What problems is Birdeye solving and how is that benefiting you? Customer issues or concerns are brought to light quickly; ... read more
"Great platform with numerous beneficial features to enhance and improve your online reputation." What do you like best about Birdeye? Easily integrate your business' listings and send automated surveys to clients. What do you dislike about Birdeye? Minor glitches stemming from system updates What problems is Birdeye solving and how is that benefiting you? BirdEye has helped us increase reviews and improve overall ratings. Their automated surveys and customer experience campaigns make it easy for our sites to communicate wit... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,482 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com