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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great solution for review management and reputation marketing" What do you like best about Birdeye? As a reseller with Birdeye, I like the many integrations with various platforms that makes requesting new reviews easy. The setup is super simple and managing review requests and review marketing on social media accounts works great. The SMS features really help to generate a lot of new reviews quickly. What do you dislike about Birdeye? The expense of Birdeye is probably the biggest dislike, but it's a very robust platform a... read more
"Great results" What do you like best about Birdeye? We get direct feedback from patients. The negative go directly to us and the positive go onto google What do you dislike about Birdeye? The frequent disconnecting to our server, which is a quick fix but annoying What problems is Birdeye solving and how is that benefiting you? I have have better ROI with BirdEye than my SEO service. New patients have increase by 30% even after discontinuing my SEO service.
"Birdeye is a great tool to track and respond to our customer's feedback." What do you like best about Birdeye? I like the ticketing feature. When we get feedback that isn't up to our standard, we can open a ticket and assign it to someone. We can leave comments on the ticket to update our progress on the issue and close it once it's resolved. What do you dislike about Birdeye? The direct feedback feature is excellent when the feedback is negative. It's not so great when the feedback is positive. It would be nice if there wa... read more
Business response:
Thanks so much! We are glad you're loving Birdeye. The direct feedback option is a favorite! Please reach out to me at jennifer@birdeye.com so I can better understand what you mean by the direct feedback affecting your NPS, as the direct feedback should not affect any NPS scores.
"Review Management Platform with Technology and Service to Match" What do you like best about Birdeye? I love that the team is responsive to our needs and our industry and works to help the application meet our needs. The platform helps us automate our reportings and monitor and manage review responsiveness. What do you dislike about Birdeye? Nothing really; from the day we implemented Birdeye, our teams have been using and improving along the way. If we were to suggest one area to improve, that would be the direct integrati... read more
"Great product! Wonderful service!" What do you like best about Birdeye? I appreciate how detailed the support team is. They work hard to make sure everything is done correctly and to your likely. I appreciate how innovative the company is. They are open to suggestions on ways to improve their product. We have a lot of clients with a variety of CRMs, while they may not all be listed on their integrations list, they provide solutions on how to still make it work. It a win, win! What do you dislike about Birdeye? Sometimes it ... read more
"RESULTS, RESULTS, RESULTS" What do you like best about Birdeye? Birdeye make it easy for the customer/patient to leave the review! Thats why this works. Other companies try, but they figured it out. I have had amazing results in just a year with them. What do you dislike about Birdeye? platform can be a little hard online to navigate through for admins. What problems is Birdeye solving and how is that benefiting you? My patient reviews have skyrocketed, and the ONLY thing we have changed is utilizing birdeye instead of anot... read more
"Great Service and Easy to Understand" What do you like best about Birdeye? I can send out review request to multiple customers at the same time. What do you dislike about Birdeye? Somehow we are getting messages from people that are not in our contact list. What problems is Birdeye solving and how is that benefiting you? We can see who is having good and bad job performance.
"Birdeye has transformed our ability to monitor reviews and ratings in the best way!" What do you like best about Birdeye? By allowing our company to monitor and respond to reviews on over 200 sites in one place, Birdeye makes it possible for us to measure our progress, take control of our ratings across all platforms, and collect actionable insights from customer feedback. Birdeye is successful in its mission, and every customer service agent my team and I have worked with has been enthusiastic and helpful. What do you disl... read more
"Extremely helpful, since this platform provides an omni-channel view for all the reviews." What do you like best about Birdeye? Ability to manage the reviews from a single platform What do you dislike about Birdeye? Dashboard views can be improved to present better insights What problems is Birdeye solving and how is that benefiting you? Prompt communication for all patient concerns
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.