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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"You absolutely must have Birdeye in your marketing toolbox." What do you like best about Birdeye? I can't say enough good things about the customer support team. They have gone above and beyond to troubleshoot any issues I have had or fufill my requests. As for features of the platform, I love the ticketing ability and being able to filter by location. I also like to use the tagging feature to assign tags to review so that we can identify trends in responses and sentiment. Being able to communicate with customers directly f... read more
"Easiest Navigation and Interaction Ever" What do you like best about Birdeye? Navigating new messages, and reading/interacting with reviews is extremely easy. What do you dislike about Birdeye? Email alerts are delayed occasionally, but seems to have resolved itself. Recommendations to others considering Birdeye: Make sure to have a team to review your account, it should not rest on one representative. What problems is Birdeye solving and how is that benefiting you? Customer issues or concerns are brought to light quickly; ... read more
"Great platform with numerous beneficial features to enhance and improve your online reputation." What do you like best about Birdeye? Easily integrate your business' listings and send automated surveys to clients. What do you dislike about Birdeye? Minor glitches stemming from system updates What problems is Birdeye solving and how is that benefiting you? BirdEye has helped us increase reviews and improve overall ratings. Their automated surveys and customer experience campaigns make it easy for our sites to communicate wit... read more
"Birdeye has been a valuable resource." What do you like best about Birdeye? Birdeye's ability to capture google reviews that would have otherwise never happened is unparallel to the competing service providers. What do you dislike about Birdeye? Cost associated with the service could be lower but does not prevent us from using it. What problems is Birdeye solving and how is that benefiting you? Increase in overall leads coming into the business
"Positive with room for improvement" What do you like best about Birdeye? The ease of use and cost per location. Allowing users to easily manage reviews from a single dashboard. What do you dislike about Birdeye? Improved communication on system updates Recommendations to others considering Birdeye: Consider implementing a specialist based on account. What problems is Birdeye solving and how is that benefiting you? Allowing 700+ single business users to view and respond to customer reviews from a single dashboard. Improves c... read more
"Great service and fast" What do you like best about Birdeye? How friendly everyone was and how fast you all were What do you dislike about Birdeye? I do not see any downsides right now for Birdeye. Recommendations to others considering Birdeye: if you need help, just call them and they will support you What problems is Birdeye solving and how is that benefiting you? We needed a great way to get Google reviews and they have help a lot
"Super simple and easy to use" What do you like best about Birdeye? The ease of use to help us obtain more reviews from our customers. What do you dislike about Birdeye? There is absolutely nothing that I dislike! Recommendations to others considering Birdeye: I would definitely recommend BirdEye if you need help getting more reviews. What problems is Birdeye solving and how is that benefiting you? Difficulty getting reviews. More reviews.
"Birdeye user" What do you like best about Birdeye? Customer Service advisor has been very attentive and helpful throughout What do you dislike about Birdeye? The long contract time is my first complaint. Second is minimum costs for small businesses like mine. What problems is Birdeye solving and how is that benefiting you? Directory listings and review generation
"Birdeye reviews" What do you like best about Birdeye? Emails come directly to me. I can view them immediately. What do you dislike about Birdeye? I wish it asked the prospect or resident how much they like or dislike instead of a range from 1-5 because several people have confused 1 with being the best. Recommendations to others considering Birdeye: Help you maintain customer satisfaction and employee training What problems is Birdeye solving and how is that benefiting you? Able to address complaints or problems immediately... read more
Business response:
Thanks for the review! If you send me your business information, I will take a look at your surveys to see why some people might be confusing the range. We can help you customize with some best practices. Please email me at jennifer@birdeye.com and I'm happy to help!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.