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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Excellent results!" What do you like best about Birdeye? Ease of use to automatically generate reviews. What do you dislike about Birdeye? Really nothing. Once it's set up, everything just runs in the background with very little daily intervention. What problems is Birdeye solving and how is that benefiting you? Generating reviews on Google, Facebook and Healthgrades without having to remember to prompt patients to do it and then hoping they will follow through. As a result we have more Google reviews than any other special... read more
"Great Platform That Drives Our Business" What do you like best about Birdeye? I love the feedback it gets for our company and the reporting feature that allows us to watch the progress! What do you dislike about Birdeye? I enjoy the entire program and the ease of use! I don't have a dislike! What problems is Birdeye solving and how is that benefiting you? We are solving customer complaints and holding our employees and management staff to a higher standard. The benefit is being able to assign a ticket and get a dissatisfied... read more
"Exceeded every expectation. Had more features available then we originally thought we needed." What do you like best about Birdeye? I like the review collection software the most. What do you dislike about Birdeye? Its a bit hard to understand Max texting Recommendations to others considering Birdeye: Make sure you know what you want out of the application. What problems is Birdeye solving and how is that benefiting you? Online connection with customers. Birdeye has made it easyer to stay connected at anypoint in the day to... read more
"Works as exactly as it states. Easy to use." What do you like best about Birdeye? the FTP setup makes sending files easy over for processing What do you dislike about Birdeye? Some documentation on the website is old or has mistakes when initially setting up the FTP regarding headers. Recommendations to others considering Birdeye: Start earlier, then waiting for later. What problems is Birdeye solving and how is that benefiting you? We are getting a lot of reviews for the company.
Business response:
Hi, thanks for the review! Would love to speak to you to get more insight on the FTP headers. Please email me at jennifer@birdeye.com.
"Always great help from Birdeye!" What do you like best about Birdeye? They roll all reviews up from Google and other platforms, and if I ever have an issue, it is resolved extremely fast! What do you dislike about Birdeye? Not much at all. Sometimes all reviews don't come through. Recommendations to others considering Birdeye: Definiteley use Birdeye!! What problems is Birdeye solving and how is that benefiting you? We are solving staffing problems by the reviews and the trends that we see in certain places.
"Birdeye is the best" What do you like best about Birdeye? I love their customer service and web chat option. It is beneficial, and fast responses. What do you dislike about Birdeye? I have a bad language barrier and sometimes it is difficult to understand support representative. Recommendations to others considering Birdeye: Give it a try! You will love it. What problems is Birdeye solving and how is that benefiting you? Raising Google Reviews
"Great solution for review management and reputation marketing" What do you like best about Birdeye? As a reseller with Birdeye, I like the many integrations with various platforms that makes requesting new reviews easy. The setup is super simple and managing review requests and review marketing on social media accounts works great. The SMS features really help to generate a lot of new reviews quickly. What do you dislike about Birdeye? The expense of Birdeye is probably the biggest dislike, but it's a very robust platform a... read more
"Great results" What do you like best about Birdeye? We get direct feedback from patients. The negative go directly to us and the positive go onto google What do you dislike about Birdeye? The frequent disconnecting to our server, which is a quick fix but annoying What problems is Birdeye solving and how is that benefiting you? I have have better ROI with BirdEye than my SEO service. New patients have increase by 30% even after discontinuing my SEO service.
"Birdeye is a great tool to track and respond to our customer's feedback." What do you like best about Birdeye? I like the ticketing feature. When we get feedback that isn't up to our standard, we can open a ticket and assign it to someone. We can leave comments on the ticket to update our progress on the issue and close it once it's resolved. What do you dislike about Birdeye? The direct feedback feature is excellent when the feedback is negative. It's not so great when the feedback is positive. It would be nice if there wa... read more
Business response:
Thanks so much! We are glad you're loving Birdeye. The direct feedback option is a favorite! Please reach out to me at jennifer@birdeye.com so I can better understand what you mean by the direct feedback affecting your NPS, as the direct feedback should not affect any NPS scores.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,499 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 5:00 p.m.