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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Voice of the Customer tool, with analytics" What do you like best about Birdeye? Easy to use push notifications to my mobile and the ability to respond in publice as well as private What do you dislike about Birdeye? Nothing at this time, it seems ot be intuitive and easy to work with. What problems is Birdeye solving and how is that benefiting you? Following up and responding to reviews on Google and Birdeye
"Great product- has helped our office teams concentrate on the patients in front of them!" What do you like best about Birdeye? The ability to connect and chat with patients in real time and provide quick responses. What do you dislike about Birdeye? Sometimes cumbersome when patients respond after we have already closed out the chat; we have lost messages on occasion because we are not alerted again to the message. What problems is Birdeye solving and how is that benefiting you? The ability to connect with patients that don... read more
Business response:
Love it! Webchat is an excellent feature that not only exceeds customer expectations with fast responses and service but helps with lead conversion. Thank you for sharing your experience!
"Director of Marketing" What do you like best about Birdeye? The customer service is amazing. The one on one client contact is a breath of fresh air. What do you dislike about Birdeye? There is nothing I dislike about BirdEye. Recommendations to others considering Birdeye: The ability to gain quality reviews of your organization will be simplified and you will see an almost immediate benefit in your SEO rankings. The chat function available for use on business sites especially in 2020 is an invaluable tool for assisting cust... read more
Business response:
Hi Debra, we love hearing your feedback about the chat feature! It certainly makes it easier to communicate with customers in real-time and is a good solution for those customers who aren't comfortable coming into the store.
"easy to use, saves time" What do you like best about Birdeye? the consoidation of all platforms is a time saver and easy to reply to guests. the data metrics are very usefull. What do you dislike about Birdeye? Sometimes challenging to get new stores all integrated on the company platform. What problems is Birdeye solving and how is that benefiting you? Huge time saver and metrics are usefull for internal succes points for customer service
"Leasing Professional" What do you like best about Birdeye? I like how quickly we are able to hear from tenants, that we are able to respond in real time and most likely to get a response in return. What do you dislike about Birdeye? For the most part it is used for prospects looking for apartments. I would say about half of the people are current tenants using it as a means to issue a complaint. I would like for them to call the office instead so that we may address the issue in our usual manner, but I also understand it wo... read more
"Wonderful Service, couldn't be happier" What do you like best about Birdeye? I was trying to get my company out , Birdeye has helped so much. My reach is a lot better What do you dislike about Birdeye? For now, nothing to dislike. Customer service helped me setup in no time What problems is Birdeye solving and how is that benefiting you? Publicity was an issue I used to have, how I wished I knew birdeye sooner. They helped me. Getting reviews from my customers has also been so much easier
"Very effective product!" What do you like best about Birdeye? Makes the Google review process easy for patients which allows for more reviews to be completed What do you dislike about Birdeye? After 1 month, I have seen no downside to using Birdeye Recommendations to others considering Birdeye: Excellent product! Would recommend to anyone interested in boosting their Google reviews. What problems is Birdeye solving and how is that benefiting you? I am able to fully automate asking patients for Google reviews and referrals. ... read more
"Bird eye has helped me earn some great reviews" What do you like best about Birdeye? The most helpful thing for bird eye is imputing the customers and being able to send them things with ease of access. Knowing they are saved and ready to send at anytime. the convenience of it. What do you dislike about Birdeye? I am not a huge fan of the campaigns, i think it is helpful for certain things but I don't always want to use them. What problems is Birdeye solving and how is that benefiting you? I have benefited by using bird eye... read more
"A service I was recently referred to. I was looking to get my business out there and birdeye helped" What do you like best about Birdeye? Your customer service has made the integration super easy. Gotten more 5 star reviews to my website, Also I have been able to reach a lot more persons What do you dislike about Birdeye? So far, Nothing. What is there not to like? Recommendations to others considering Birdeye: Get in. Not much to say, if you want your business out there. Birdeye does this efficiently What problems is Birde... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,501 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com