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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Nice, user friendly, helpful staff." What do you like best about Birdeye? Reporting and data collection is very organized and easy to access. What do you dislike about Birdeye? Sometimes it is hard to navigate to get what I am looking for. What problems is Birdeye solving and how is that benefiting you? We are discovering our areas that need work by sending surveys and we are boosting our PR with review campaigns.
"Great Results in a Short Time!" What do you like best about Birdeye? I have been using BirdEye for a couple months now. In just a short time, I have seen a 280% increase in reviews, a 20% increase in views on Google and a 16% increase in calls from Google. I also dove into my keyword analytics and saw that the average position on Google across all keywords was 11.89 places higher and more specifically, non-brand searches improved 14.51 positions. I believe there are several factors that went into this but here are my top tw... read more
"Impressive and Effective Software" What do you like best about Birdeye? The software is seamless with comprehensive analytics and a foolproof strategy to target completed jobs. We have been using it exclusively for reviews and referrals. What do you dislike about Birdeye? Our CRM does not integrate to Birdeye so I have to upload our completed jobs manually thru excel, but that is more of an issue with our CRM than Birdeye. What problems is Birdeye solving and how is that benefiting you? Review mgmt
"Birdeye gets the job done!" What do you like best about Birdeye? Birdeye is pretty self explanatory. It makes it very easy for me to manuever from one area to another. Whether it's me logging on through my desktop or using my app on my iphone. I like with one easy button I can simply send a text and my client leaves a review. I also like that I can review my own reviews or colleagues of mine as well. What do you dislike about Birdeye? Nothing to dislike. Birdeye was designed pretty simple. Recommendations to others consider... read more
"It's good idea for anyone part of a business with customer service to have something like this." What do you like best about Birdeye? I like how fast it works and how many characters you can keep typing. What do you dislike about Birdeye? I don't like that it doesn't remain in chat mode for very long and kicks out to an email. I may get back to chatting with them, but it's difficult when I get a phone call or a distraction. Recommendations to others considering Birdeye: Try it out because it's worth it! What problems is Bir... read more
"Birdeye is very efficient and easy to use! Would recommend!" What do you like best about Birdeye? I like the ease of access and layout. It is easy to navigate around the webpages and conversations, plus everything is laid out nicely so it's easy to find things. What do you dislike about Birdeye? It would be nice if conversations with prospects could be assigned to more than one person (user) so that multiple people could be notified of a response once they've talked to that person. Otherwise, you have to go in and change th... read more
"Very impressed with the attention and assistance BirdEye had provided!" What do you like best about Birdeye? The attention from the support team from set up of a new service or education to utilize our system. What do you dislike about Birdeye? No downsides yet for us or anything to dislike about BirdEye Recommendations to others considering Birdeye: Go for it!! What problems is Birdeye solving and how is that benefiting you? Our ability to reach out full patient list and the surveys to see what treatments are working, how ... read more
"Excellent Platform for Managing Reviews, Reputation Management and Interacting with Customers!" What do you like best about Birdeye? A single platform to connect with prospective and current customers; the ability to manage interactions within a single dashboard. Social Listening is incredibly insightful for our teams to understand what online users say about our communities and services, much of which we would not be familiar with or notified about without the "listening" feature. What do you dislike about Birdeye? The FAQ... read more
"Great service. Great platform for managing reviews, listings, and surveys." What do you like best about Birdeye? I like the ability to manage all the review sites and not just the Big 3: Facebook, Google, and Yelp. It scrapes reviews on all these sites - even some I've never even heard of! What do you dislike about Birdeye? The reporting functionality is lacking compared to others. Would like a customizable, packaged report versus having to create one myself. It's also not as intuitive as I would hope. What problems is Bird... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,499 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com