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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great service and fast" What do you like best about Birdeye? How friendly everyone was and how fast you all were What do you dislike about Birdeye? I do not see any downsides right now for Birdeye. Recommendations to others considering Birdeye: if you need help, just call them and they will support you What problems is Birdeye solving and how is that benefiting you? We needed a great way to get Google reviews and they have help a lot
"Super simple and easy to use" What do you like best about Birdeye? The ease of use to help us obtain more reviews from our customers. What do you dislike about Birdeye? There is absolutely nothing that I dislike! Recommendations to others considering Birdeye: I would definitely recommend BirdEye if you need help getting more reviews. What problems is Birdeye solving and how is that benefiting you? Difficulty getting reviews. More reviews.
"Birdeye user" What do you like best about Birdeye? Customer Service advisor has been very attentive and helpful throughout What do you dislike about Birdeye? The long contract time is my first complaint. Second is minimum costs for small businesses like mine. What problems is Birdeye solving and how is that benefiting you? Directory listings and review generation
"Birdeye reviews" What do you like best about Birdeye? Emails come directly to me. I can view them immediately. What do you dislike about Birdeye? I wish it asked the prospect or resident how much they like or dislike instead of a range from 1-5 because several people have confused 1 with being the best. Recommendations to others considering Birdeye: Help you maintain customer satisfaction and employee training What problems is Birdeye solving and how is that benefiting you? Able to address complaints or problems immediately... read more
Business response:
Thanks for the review! If you send me your business information, I will take a look at your surveys to see why some people might be confusing the range. We can help you customize with some best practices. Please email me at jennifer@birdeye.com and I'm happy to help!
"Great source for resident and prospect reviews!" What do you like best about Birdeye? The ease of sending out surveys! Automated What do you dislike about Birdeye? Surveys do not have a spot for N/A. We would like to add this! What problems is Birdeye solving and how is that benefiting you? N/A
Business response:
Hi Haley thanks for the review! Birdeye surveys are completely customizable, so we can definitely show you how to add an "N/A" option! You can even do skip or display logic. Please contact support@birdeye.com and we can help you set up your surveys to your exact needs.
"It allows us to get reliable feedback from our customers" What do you like best about Birdeye? I like the ease of use. All you have to do is enter someone's name, email address and phone number and they are invited to check out your business. This software is unique because it is so simple. The net effect on the experience is small. I believe this is one of the most used items, especially after a successful business. Testimonials are vital to the credibility of a business. They are important in creating a personalized custo... read more
Business response:
Thanks for the review! Please reach out to your support rep, so we can automate your requests and/or show you how to quickly import the name, email and phones. If you email support@birdeye.com they will be happy to show you.
I luv the product
"Success with Birdeye" What do you like best about Birdeye? While working with the Birdeye team, Jarod never gave up on searching for solutions to our integration issues. He was fast to response by email and/or phone with any questions I had. He provided guidance in optimizing the portal and organized conference calls with his team and ours to help successfully streamline any matters we have been experiencing. What do you dislike about Birdeye? No dislikes was very pleased with all the support received. Recommendations to ot... read more
"Makes reviewing better for Birdeys" What do you like best about Birdeye? With the support of Birdeye we quickly collect more than 500 feedback! It is indeed a simple, reliable and most important way to achieve our audience in real moment. This is crucial. If a buyer has an ensure that the company, he/she will also be way to notify us to fix the problem instead of leaving a derogatory examination. The ability to respond to feedback on the website helps to make sure all reviews are answered in due course. In total, our compan... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,688 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.