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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye Has Been An Excellent Investment For My Law Firm" What do you like best about Birdeye? It is so easy to send a request for a review to that satisfied client. I have now trained myself and staff to do that while the memory is fresh. What do you dislike about Birdeye? Nothing really. All good. I think there are more ways I can use Birdeye but ahve not ahd the time to learn. What problems is Birdeye solving and how is that benefiting you? Online reputation is the lifeblood of business these days. Birdeye makes the revi... read more
"BirdEye helps us get the job done and with guest reviews and feedback" What do you like best about Birdeye? I like a lot of things about it. The platform is simple and easy to use. Alerts and reporting are simple to setup and route to multiple places. Their support is great. What do you dislike about Birdeye? There is not much that I dislike about BirdEye at this time. Recommendations to others considering Birdeye: I think this could be a benefit to business owners across many fields to help manage customer feedback and mor... read more
"Excellent user interface!" What do you like best about Birdeye? The ability to filter various reviews from multiple sources. What do you dislike about Birdeye? I have not ran into anything that I dislike as of yet, and doubt that I ever will. Recommendations to others considering Birdeye: Make sure you spend some time looking around to take advantage of all the features. What problems is Birdeye solving and how is that benefiting you? I am able to see reviews before they post to Google and that enables me to reach out to an... read more
"Remarkable tool for giving you detail analytics" What do you like best about Birdeye? I am happy and satisfied customer of Birdeye who has equipped me with the basic knowledge of how I can bring modification to my product by reading what my customers think about it. It has helped me to create strong connection with my audience and now I m in apposition of bringing innovation to my platform. It is very user-friendly application and I did not face any trouble in its initiation and it is very smooth in its operation. What do y... read more
Business response:
Wow, thank you for the thorough feedback! We love to hear how reviews have provided you with insights for product innovation and continuous business growth. Keep up the good work!
"Birdeye has done AMAZING wonders for our Resort Condo Clients!" What do you like best about Birdeye? Before Birdeye, my Condo resort client got maybe 3 reviews in 2 years and two of them were 1 star. Why do only the unhappy ones take the time? We knew that really 95% of their customers loved them but we couldn't get them to write reviews on Google or Facebook. Within 48 hours of setting up our Birdeye connection we saw amazing results. Two 5 star reviews and they haven't (knock on wood) stopped coming in. We still do see an... read more
Business response:
Hi Robin, thank you so much for sharing your Birdeye story. We love to hear how the platform has impacted businesses and the results our customers see. It's great to hear Birdeye has made a difference!
"Wow such a great app, far more feedback!" What do you like best about Birdeye? As a small firm, BirdEye helped our economy succeed. Since we moved to BirdEye services, our customer service is more vigilant than ever. The SMS function is thier top choice, as a good number of people like me prefer to hook up through text. What do you dislike about Birdeye? The way that receptionist messages works is the only thing that I don't like. We obtain put on hold alerts and sometimes, whenever someone starts trying to chat together th... read more
Business response:
Hi Allison, thank you for your feedback! We're happy to hear how successful the SMS feature has been for your business and connecting with customers. It plays a significant role in the on-the-go society we live in today.
"Give it a try you won’t look back. Birdeye is exceptional at what they do. This company is awesome" What do you like best about Birdeye? Super easy and effective Give them a try. You won’t regret. What do you dislike about Birdeye? Nothing. It’s all been a pleasure to work with birdeye Recommendations to others considering Birdeye: Birdeye is an amazing program and I’ve been recommending it to friends for years. Awesome product for its price. Can’t beat it. What problems is Birdeye solving and how is that benefiting you? It... read more
"Easy to use and lots of benefits" What do you like best about Birdeye? The ease of sending and receiving reviews. Also the dashboard keeps you updated nicely. What do you dislike about Birdeye? The updated version of sending out campaigns is not as user friendly as the old way. What problems is Birdeye solving and how is that benefiting you? Getting reviews from customers and showing our strengths.
Business response:
Hi, thank you for taking the time to provide feedback! I'd love to hear more about your thoughts on the updated campaign feature. If you'd like to connect and provide more insight on that feature, please feel free to email me at caroline.martinez@birdeye.com. I would love to take that feedback to our product team! :)
"Birdeye has been great for our business" What do you like best about Birdeye? I like how user friendly it is and the different automations help save time. What do you dislike about Birdeye? If there was a way to personalize messages that would be great. What problems is Birdeye solving and how is that benefiting you? We are able to keep our customer satisfaction high by quickly responding to reviews and messages.
Business response:
Hi Emily, thank you for the feedback! Automating certainly makes life a bit easier and creates one less task to worry about. We can also help you personalize messages within Inbox. If you need help, feel free to reach out to support, and they can show you how that's done. :)
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.