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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Wonderful Service" What do you like best about Birdeye? I love the fact that we can send our crews out to do a job and they can send their own review requests to the customer that they have did a job for. What do you dislike about Birdeye? I honestly really have no complaints at all. What problems is Birdeye solving and how is that benefiting you? Being able to see what jobs get reviews and what jobs don't.
"BirdEye has only been implemented in our business for 5 months, and doubled our reviews thus far." What do you like best about Birdeye? Customer Service is very through with their training, making the on-boarding process easy. What do you dislike about Birdeye? Price is expensive, but completely worth it, nothing to complain about on our end. Recommendations to others considering Birdeye: N/A What problems is Birdeye solving and how is that benefiting you? We are gaining viewership on our website, as well as gaining more of... read more
"Best Customer Support in the Industry" What do you like best about Birdeye? Birdeye has the best support chat I have ever come across. They are always willing to go above and beyond to help. They have big tech capabilities, with a small business mentality. What do you dislike about Birdeye? There isn't much I dislike about Birdeye. The only thing that would be negative in regard to this business is the cost. It's not cheap. But frankly, it is worth it. Recommendations to others considering Birdeye: If you are considering us... read more
"Nice, user friendly, helpful staff." What do you like best about Birdeye? Reporting and data collection is very organized and easy to access. What do you dislike about Birdeye? Sometimes it is hard to navigate to get what I am looking for. What problems is Birdeye solving and how is that benefiting you? We are discovering our areas that need work by sending surveys and we are boosting our PR with review campaigns.
"Great Results in a Short Time!" What do you like best about Birdeye? I have been using BirdEye for a couple months now. In just a short time, I have seen a 280% increase in reviews, a 20% increase in views on Google and a 16% increase in calls from Google. I also dove into my keyword analytics and saw that the average position on Google across all keywords was 11.89 places higher and more specifically, non-brand searches improved 14.51 positions. I believe there are several factors that went into this but here are my top tw... read more
"Impressive and Effective Software" What do you like best about Birdeye? The software is seamless with comprehensive analytics and a foolproof strategy to target completed jobs. We have been using it exclusively for reviews and referrals. What do you dislike about Birdeye? Our CRM does not integrate to Birdeye so I have to upload our completed jobs manually thru excel, but that is more of an issue with our CRM than Birdeye. What problems is Birdeye solving and how is that benefiting you? Review mgmt
"Birdeye gets the job done!" What do you like best about Birdeye? Birdeye is pretty self explanatory. It makes it very easy for me to manuever from one area to another. Whether it's me logging on through my desktop or using my app on my iphone. I like with one easy button I can simply send a text and my client leaves a review. I also like that I can review my own reviews or colleagues of mine as well. What do you dislike about Birdeye? Nothing to dislike. Birdeye was designed pretty simple. Recommendations to others consider... read more
"It's good idea for anyone part of a business with customer service to have something like this." What do you like best about Birdeye? I like how fast it works and how many characters you can keep typing. What do you dislike about Birdeye? I don't like that it doesn't remain in chat mode for very long and kicks out to an email. I may get back to chatting with them, but it's difficult when I get a phone call or a distraction. Recommendations to others considering Birdeye: Try it out because it's worth it! What problems is Bir... read more
"Birdeye is very efficient and easy to use! Would recommend!" What do you like best about Birdeye? I like the ease of access and layout. It is easy to navigate around the webpages and conversations, plus everything is laid out nicely so it's easy to find things. What do you dislike about Birdeye? It would be nice if conversations with prospects could be assigned to more than one person (user) so that multiple people could be notified of a response once they've talked to that person. Otherwise, you have to go in and change th... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.