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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Maximum Efficiency with BirdEye" What do you like best about Birdeye? BirdEye organizes all online reviews in one place. We are able to monitor, reply to online reviews on the dashboard, and also we can automate the online review requests with a very user-friendly platform. BirdEye integrates with Rent Manager and that has helped us automate the online reviews requests and surveys that give us insights for improvement after a move-in or service oder closed. Vinshal Vats, from the support team has been very helpful with all ... read more
"Great company to work with!" What do you like best about Birdeye? Makes managing our company reviews easy and fast. What do you dislike about Birdeye? Can’t import client info from cell phone contact list. Recommendations to others considering Birdeye: If you’re looking for a place to manage reviews for you the cost if money well spent! What problems is Birdeye solving and how is that benefiting you? Managing our company reviews. More time left to focus on our business instead of working on the online reviews
"Great Platform, AMAZING Customer Service!" What do you like best about Birdeye? I was very impressed with the ease of use of the platform, even before the walk-through with one of their representatives. Their team is extremely helpful and proficient; explaining things in a way that really helped me grasp the functionality of every feature within the platform. Birdeye has been a major factor in boosting our online ratings. From adding users to assign to reviews to the option to send a pre-written reply, this platform has eve... read more
"Reviews are going great! " What do you like best about Birdeye? We were having a hard time with getting customer reviews organically. We like Birdeye because they have a tactical way of reaching out to the customers without feeling like it an inconvenience. What do you dislike about Birdeye? Online chat could be improved with more options - maybe have option to text to keep chat on computer. Our customers may not want to input their information right away. Recommendations to others considering Birdeye: Educate employees mor... read more
"One of the best customer service team" What do you like best about Birdeye? BirdEye helped our company grow as a small business. Our customer service has been more proactive than ever since we switched to BirdEye services. The text messaging feature is my favorite, because like me, a lot of customers prefers to connect via text. What do you dislike about Birdeye? The only thing I don’t like is the way the receptionist voice messaging works. We receive delayed notifications and there will be times that we never receive any n... read more
"We switched to Birdeye and should have done it earlier!" What do you like best about Birdeye? We were using another major provider of review requests and website chat. We were having a lot of unresolved software issues with the mobile app and couldn't sell our people on using the technology. We switched and everything is working seamlessly! Everyone on our end is happy and on board. What do you dislike about Birdeye? The only thing I could possibly critique is that the review requests don't integrate with our specific POS A... read more
Business response:
Hi BaLeigh! Thank you for taking the time to share your feedback. We are thrilled you made the switch to Birdeye and your entire team is loving the platform. Keep up the excellent work!
"THE BEST REVIEW SOFTWARE EVER!" What do you like best about Birdeye? That it makes my life 10000% easier and my businesss' SEO improved 10 fold. What do you dislike about Birdeye? Nothing! Seriously, all of the staff are excellent and genuinely care. Recommendations to others considering Birdeye: 1000% best review paltform What problems is Birdeye solving and how is that benefiting you? Streamlines all of my reviews
Business response:
That's what we like to hear! Streamlining reviews sure makes life easier oppose to hopping from one platform to the next. Thank you for sharing!
"Very well, also good." What do you like best about Birdeye? The ability to receive reviews via API and post in Microsoft Teams. We then click on them to respond in Birdeye What do you dislike about Birdeye? Most likely the messaging system. Having to use a separate number makes it not usable for us. (But that's okay) What problems is Birdeye solving and how is that benefiting you? Gaining reviews and making sure they all get answered!
Business response:
Thank you for taking the time to share your feedback!
"BirdEye’ Offers Excellent Customer Care!" What do you like best about Birdeye? I am most impressed with BirdEye’s FULL 360 account view and assistance! They monitor our account effectiveness and offer real time help to maximize our web presence. What do you dislike about Birdeye? N/A - nothing thus far! Rahul and the team have been INCREDIBLE! What problems is Birdeye solving and how is that benefiting you? Online presence and Improving Customer Response Time To reviews & Customer Inquiries.
Business response:
Music to our ears! We will be sure to pass along your kind words to Rahul and the team. They will be thrilled!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,517 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com