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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Easy to work with and always get a quick response when I have any questions." What do you like best about Birdeye? How easy it is to send reviews to customers so they will rate us. What do you dislike about Birdeye? That our old lightspeed isn't compatible with Birdeye so we can't transfer all of our emails, names and phone numbers in the system as a whole. We have to individually enter them in. Recommendations to others considering Birdeye: If you are looking for an easy and fun way to market and grow your business, Birdey... read more
"Absolutely recommended for professionals" What do you like best about Birdeye? Integrated and amazing support and ability to speak to clients potential immediately What do you dislike about Birdeye? Nothing, I am super impressed with the platform and tech Recommendations to others considering Birdeye: Do it right away What problems is Birdeye solving and how is that benefiting you? Increased client relationships
"Great Marketing Tool" What do you like best about Birdeye? Daily reports and easy for clients to use What do you dislike about Birdeye? Nothing. Great way to get honest feedback from clients. Recommendations to others considering Birdeye: I recommend this product. After consults clients quickly communicate back what they need etc What problems is Birdeye solving and how is that benefiting you? Clients can contact me with issues and compliments. Works great for problem resolution
"BirdEye has done an excellent job of providing a single platform for all of our customer reviews." What do you like best about Birdeye? We get real time reviews from customers no matter which app they are using to leave a review. Any questions or comments a potential customer may have come directly through BirdEye as well. What do you dislike about Birdeye? We do get a lot of solicitations from BirdEye to purchase more products and features. What problems is Birdeye solving and how is that benefiting you? We are able to rep... read more
"BirdEye as really helped our on-line presence grow" What do you like best about Birdeye? They help us reach out and ask our patients for feedback What do you dislike about Birdeye? There is nothing we dislike about this service What problems is Birdeye solving and how is that benefiting you? BirdEye has helped us increase our Google reviews make us much more visible when we are being searched
"Great Experience" What do you like best about Birdeye? The platform is super user friendly and easy to share with a large amount of coworkers. What do you dislike about Birdeye? Sometimes I experience glitches when connecting a social media page. What problems is Birdeye solving and how is that benefiting you? Solving the problem of having our clinics stay on top of responding to reviews.
"Fantastic Client Communication Platform" What do you like best about Birdeye? User friendly, efficient, and increased client reviews What do you dislike about Birdeye? I do wish it integrated with our software system Meevo. What problems is Birdeye solving and how is that benefiting you? Birdeye has given us the ability to quickly communicate with our guest via text, assign messages to specific employees to make sure issues are getting handled, and increasing our SEO with new reviews.
"Great tool to have!" What do you like best about Birdeye? What we like best is being able to do everything in one spot, from messaging patients for reminders for appointments to be able to reply to reviews. We have also seen a rise in our reviews since joining which is amazing! Being able to message our patients the day before for a reminder has greatly improved our number of missed appointments. What do you dislike about Birdeye? One thing that we wish was an option is being able to send out a mass text message to our pati... read more
Business response:
Hi Albert, thanks so much for taking the time to leave your feedback. We're so happy your experience with BirdEye has been a positive one and that you're seeing great results. We do have the option to send out bulk messages. Please reach out to our support team and they can show you how to do that (or do it for you).
"Super easy and convenient to use!" What do you like best about Birdeye? I love how I can reply to my google, Facebook and Healthgrade reviews using just one platform! What do you dislike about Birdeye? Nothing, we love bird eye! There is no other platform like it What problems is Birdeye solving and how is that benefiting you? It’s helping us reply to reviews very quickly! I also like how i can import reviews into an excel sheet. Makes It easier to do giveaways and pick a winner!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,498 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com