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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Excellent Service!" What do you like best about Birdeye? Birdeye is a great tool, customizable and easy to use. Customer Service always available and helpful. Overall great experience! What do you dislike about Birdeye? Love everything about it, so far we have not had any complaints whatsoever! What problems is Birdeye solving and how is that benefiting you? We are getting a lot of more reviews and exposure, all it takes is one click!
"Great" What do you like best about Birdeye? Very straightforward to use unlike other platforms. I like the notifications you get, as well, once someone has reviewed. What do you dislike about Birdeye? I have only entered review requests manually so training on how to do batches would be helpful. What problems is Birdeye solving and how is that benefiting you? It did give us reviews that showed up when you googled our agency which we did not have prior. I think it adds validity to our business.
Business response:
Hi Ana, thank you so much for taking the time to leave us your feedback! We can certainly help train you on how to send review requests out in batches. I will have someone from support reach out to help. :)
"Seamless Path for Meaningful Feedback and Review" What do you like best about Birdeye? I love the way BirdEye software integrates with our office management database. Once set up with the help of the BirdEye crew, its functionality has been flawless. Our patients now have the opportunity to provide our office feedback in a very simple and easy way. Instant notification of a new comment has allowed our team to immediately reinforce the reviewer's kind words or address any concern they may voice. What do you dislike about Bir... read more
"Great company to assist in generating reviews quickly" What do you like best about Birdeye? We are able to export hundreds of customers per month to them and have them generate review request in a timely manner and give the consumer multiple platforms to respond through. Customer service is very easy to work with as well. What do you dislike about Birdeye? Unable to automatically pull from our system. What problems is Birdeye solving and how is that benefiting you? No current problems with them, and the benefits have been g... read more
"Birdeye Exceeds Expectations" What do you like best about Birdeye? Birdeye is incredibly successful in producing a high quantity of online reviews for both of our dental practices. Birdeye has increased our Google and FB online reviews easily by 500%. Additionally, their customer service is second to none. We recently installed a significant upgrade to our practice management software platform (Dentrix). Unknown to me, this upgrade severed Birdeye's connection with our server. Birdeye did not wait for us to discover this fo... read more
"Lady Luck Casino Vicksburg" What do you like best about Birdeye? The ease of putting in answers and that it automatically posts to the platform for you. What do you dislike about Birdeye? I have not really found anything I dislike about Birdeye yet. Recommendations to others considering Birdeye: N/A What problems is Birdeye solving and how is that benefiting you? I am able to put together data from all outlets and areas (yelp, Expedia, Trip Advisor ) and zone in on all areas that need resolution
"Birdeye x Maggie's Farm" What do you like best about Birdeye? Effectively increasing the number and quality of reviews. Mitigating negative reviews on platforms (GMB, specifically). What do you dislike about Birdeye? Not much to dislike. Overall, very happy. What problems is Birdeye solving and how is that benefiting you? Increasing overall average rating across our business. Empowering store-level associates to manage reviews.
"Great tool for managing brand reputation" What do you like best about Birdeye? I have found that being able to send out a simple text asking for reviews has been very useful. What do you dislike about Birdeye? There is a little bit of a learning curve, but our BirdEye rep is available to answer questions when I have them. I have found that it just takes some dedicated time in the software to become familiar with the tools. Recommendations to others considering Birdeye: I recommend BirdEye for organizations looking to increa... read more
"Easy customer reviews and cross platform integration" What do you like best about Birdeye? I loved the setup process. From the first phone call to sending out our first campaign, everyone at BirdEye was professional, positive and knowledgeable. What do you dislike about Birdeye? I wish the website integrations were more customizable. We are limited to choosing two display options and can really only adjust the colour of the element. What problems is Birdeye solving and how is that benefiting you? I used to spend hours email... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.