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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Excellent customer service, onboarding, and friendly. Product works great!" What do you like best about Birdeye? Automatic review request sent out to clients. Helps steer direct feedback to us, instead of to a public domain. What do you dislike about Birdeye? Ipad app doesn't allow for the app to be used when the device is in landscape orientation. What problems is Birdeye solving and how is that benefiting you? We are solving to help increase our 5 star reviews, and engaging clients using the webchat. We've increased revie... read more
"A very helpful business tool!" What do you like best about Birdeye? I liek how we can send out requests for reviews from the app. Our number of reviews has really gone up since we started using it. What do you dislike about Birdeye? Only that I have to respond to customer messages at all hours of the day, but honestly that is self-inflicted. Recommendations to others considering Birdeye: Use it for gathering more reviews from your customers. What problems is Birdeye solving and how is that benefiting you? We are able to rec... read more
Business response:
Great to hear! Keep up the good work asking for reviews and responding.
"Birdeye.com is very user friendly" What do you like best about Birdeye? The interface is great, easy to navigate, and breaks down all of the information into easy to understand reports, that I can utilize to improve my customers experience. I especially like being able to track my NPS score on a regular basis. Overall Birdeye helps me to make sure that I am on the right track with making sure my customers are receiving the service they deserve. What do you dislike about Birdeye? The send review request defaults to a locatio... read more
Business response:
Love hearing how you're using the reviews you generate as insight to continuously enhance and assure a positive customer experience. We're thrilled about the positive impact and increase in review traffic!
"I love this program so much i have referred it out to old employers" What do you like best about Birdeye? I love how easy the software makes it to get reviews the automatic way is the easiest and most helpful in case i forget a customer What do you dislike about Birdeye? I wish i could send out the review to more then 1 customer at a time What problems is Birdeye solving and how is that benefiting you? I can spend less time sending reviews out since birdseye automatically does it for me , time saver
Business response:
Hi! With the Birdeye platform, you can send out a review request to more than one customer. If you reach out to your Account Manager or support, they can show you how.
"Get word of mouth advertising by reviews" What do you like best about Birdeye? Once you do the easy setup, it constantly works without having to worry about it. I get so many new patients each month who can say they read the great reviews of my office. What do you dislike about Birdeye? I dislike nothing about the service, it is great. What problems is Birdeye solving and how is that benefiting you? I had trouble getting patients to leave google reviews. It generates lots of new reviews every month.
Business response:
Hi Nathan, we're thrilled to hear how the Birdeye platform was the solution to help your business generate more Google reviews. Thanks for sharing!
"Amazing Company!" What do you like best about Birdeye? The ease of use and quick response to reviews What do you dislike about Birdeye? It's difficult to get in touch with support. They have to call you back and often it is not at a time when I can devote to working on the problem What problems is Birdeye solving and how is that benefiting you? Reviews! We've received a ton of new reviews on google. We have very few when we started. We have increased our google reviews by 179 since we started with them and over 100 on Faceb... read more
Business response:
Wow, that's awesome! We enjoy hearing success stories, thank you for sharing. Keep up the great work!
"Amazing for managing reviews" What do you like best about Birdeye? I like how quickly I can get reviews and how the negative ones are designed to come to our company first so we can deal with dissatisfied customers without them having to make things public. Good for our marketing and our PR. Feedback from customers is instant and easy to manage. What do you dislike about Birdeye? I struggle with how to use it sometimes. especially in setting up campaigns or trying to stop sending to individual requests to people who are ann... read more
Business response:
Love it! Customer reviews are a powerful source of marketing.
"Smart system for review generation and reputation management" What do you like best about Birdeye? The SMS drip campaigns work well. Included features like custom images and messages are easy to implement. The analytics portion of the service is phenomenal. What do you dislike about Birdeye? Could use better long term customer support. They are sufficient, but I feel like I am better off doing things on my own versus trusting the support team to organize anything. What problems is Birdeye solving and how is that benefiting ... read more
Business response:
Thank you for sharing your experience with us! We're glad you enjoy the SMS and customization abilities.
"Great Review System!" What do you like best about Birdeye? Birdeye generates consistent reviews for practices! What do you dislike about Birdeye? It is necessary to regularly check dashboard for inconsistencies in listings. What problems is Birdeye solving and how is that benefiting you? Getting reviews! Benefit is being able to respond directly from dashboard
Business response:
Thank you for sharing your feedback! We're pleased to hear you're enjoying the platform. :)
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,690 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.