This profile has been claimed by the business owner or representative.
Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye Reviews improve Google search" What do you like best about Birdeye? I like that they have taken the fuss out of trying to convince patients to go online and give us reviews. We no longer have to beg patients for this much needed real time feedback. What do you dislike about Birdeye? There's not anything that I don't like. They are wonderful at what they do! Wonderful service. Recommendations to others considering Birdeye: Strongly recommend. You won't be disappointed! What problems is Birdeye solving and how is that... read more
Business response:
Thank you so much for your review of BirdEye! It's great to hear you're getting so many reviews and better ranking, and more new patients because of it. Please email me at jennifer@birdeye.com so I can help you opt patients out of review requests. We definitely have an easy way you can do that.
"Good software for obtaining reviews" What do you like best about Birdeye? User friendly, patients have little trouble sending in reviews. Reviews sent automatically and little thought has to go into it. What do you dislike about Birdeye? Could be cheaper. Software has changed a couple times so it requires updates but those are done by customer service fairly painlessly. What problems is Birdeye solving and how is that benefiting you? Obtaining reviews which increases new patient flow as new patients are able to see the good... read more
"Very helpful!" What do you like best about Birdeye? It's a great and easy way to communicate with patients. What do you dislike about Birdeye? Have not encountered anything that I dislike. Recommendations to others considering Birdeye: It is very user friendly and helps to facilitate patient communication. What problems is Birdeye solving and how is that benefiting you? N/A
"Easy for Marketing Directors" What do you like best about Birdeye? BirdEye makes it easy to send review requests to patients. What do you dislike about Birdeye? Nothing...everything always wonderful and easy to use. Recommendations to others considering Birdeye: Wonderful service to implement with any business to gather important feedback in order to offer the best in service. What problems is Birdeye solving and how is that benefiting you? It is a great way to use wonderful reviews on our social media sites and address con... read more
"Great program at a great price" What do you like best about Birdeye? BirdEye is able to provide exactly what I need for my small business at a great price! What do you dislike about Birdeye? I occasionally get calls during our off-season about canceling since we have fewer reviews. I don't want to cancel, it's just slow during those times. Recommendations to others considering Birdeye: Just spend an hour speaking to a consultant. They're extremely helpful and actually listen to you. What problems is Birdeye solving and how ... read more
"BirdEye centralizes reviews" What do you like best about Birdeye? BirdEye makes it very easy to monitor and track customer reviews across many platforms. What do you dislike about Birdeye? There is nothing that I dislike about BirdEye What problems is Birdeye solving and how is that benefiting you? We immediately get alerted when anyone reviews our company or products across the internet. When we get a less than favorable review we are able to immediately respond to the reviewer and address their issue. After we have resolv... read more
"Great Results!!" What do you like best about Birdeye? We started using BirdEye only a few short months ago. Our sales rep and on-boarding specialist worked with us to automate the process, something that has saved me so much time! We have also seen results very quickly. In the few months we have been using the program, we have earned over 75 reviews, and have increased our Google rating by +0.1! In addition, the platform is very easy to use, and customer support is fantastic - prompt helpful service. What do you dislike abo... read more
"Birdeye is a solid platform" What do you like best about Birdeye? We signed up for Birdeye to aggregate reviews from around the web. It's a good monitoring platform for us and we have used it to acquire direct reviews as well. What do you dislike about Birdeye? I am not sure what I dislike. For what they offer it's a good platform. What problems is Birdeye solving and how is that benefiting you? We didn't have a platform to aggregate reviews from other review websites. Birdeye has solved that for us.
"Great service" What do you like best about Birdeye? When initiall using another review service it was very difficult to organize the contact, and reviews. We didn't know how to monitor or our reviews were coming from. When we decided to make the switch to Birdeye it was much easier to see a "big picture" of where our reviews were coming from and how many reviews we had. We were able to focus on specific review sites (google, home advisor, and facebook) and better direct customers to those sites to leave reviews. We also sta... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,504 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com