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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye is useful for getting the analysis cycle seamless for users" What do you like best about Birdeye? User interface is really quick to use, it is intuitive and the design is basic and efficient. The automatic analysis feature is fantastic, ensuring the team can submit the contact information but don't has to perform something else or worry about it, it's incredibly time-efficient. I really appreciate the private feedback choice for unsatisfied customers, this helps us to react to these clients on an individual level an... read more
Business response:
Hi Edgar, thank you for the thorough feedback! We recently launched Receptionist, a feature that allows our customers to capture voicemails within the platform. If you haven't already checked it out, you should. I think you'll be impressed! :)
"Easy to Use and Quick Results" What do you like best about Birdeye? I like being able to reach out to all our customers wit a quick customizable survey. We can change the survey contents whenever and once your process is in place you will see an increase in your reviews and responses! We had some issues when we switched crm providers, but as soon as we got that figured out, reviews and surveys began pouring in again. What do you dislike about Birdeye? Can be difficult communicating with technical support. They are friendly ... read more
"A good way to get an accurate read on your customer experiences" What do you like best about Birdeye? Very easy to user interface, it's intuitive and the functionality is simple yet effective. The automated review function is great, it means the team just upload the contact details and don't have to do or think about anything else, it's extremely time efficient. I also love the private feedback option for customers that weren't satisfied, this allows us to respond to these customers on a personal level which is very effecti... read more
Business response:
Hi Wendy, we're happy to hear you're enjoying the review features! If you reach out to one of our Customer Support reps, they can look at your account and give suggestions and tips on best practices.
"Birds Eye Review from Mid Atlantic Water Services" What do you like best about Birdeye? I like how it links the customers with the review and organizes the google reviews What do you dislike about Birdeye? I wish it would link the customer review with the technician that did the service for the customer What problems is Birdeye solving and how is that benefiting you? we are being able to filter customer reviews and easily see when customers are not happy. the benefit is always being up to date with customers reviews and it ... read more
"Bird Eye Review from home services company." What do you like best about Birdeye? I like how easy it is to request our customers to review our services. What do you dislike about Birdeye? The use of all services offered under our subscription requires a significant investment of time and technical knowledge. I would be very happy with a slimmer suite that offers some of the SMS and review functions only. Recommendations to others considering Birdeye: BirdEye is a great suite for making sure you are communicating regularly w... read more
Business response:
Wow, we are thrilled to hear how the Birdeye platform has been helping your business! It's great you're taking the insight collected from feedback to enhance your business.
"BirdEye delivered on what it promised." What do you like best about Birdeye? Easy engagement with patients. Access to support. Love how the UI encourages suboptimal feedback to post directly to the company rather than review sites. What do you dislike about Birdeye? Lack of full automation with current system. Would love to see full integration to Salesforce.com Recommendations to others considering Birdeye: Spend time setting up all functionality on the front end rather than adding on what you get started. What problems is... read more
Business response:
Sharing positive feedback with employees is a great idea and technique to boost employee morale!
"BirdEye makes Feedback Management a pleasure for area administrators" What do you like best about Birdeye? The ease of having all feedback from the clients in one location is important. I like that it has comment samples to use when you 're unsure what's what, particularly when it's a critical comment. For anyone fresh to BirdEye or trying to providing customer image, this is so useful and only adds to the ease of everything. I have suggested BirdEye quite only several mates already, and therefore will continue to use it. W... read more
Business response:
Great to hear! We appreciate you sharing Birdeye and referring us to friends. We have a neat Customer Referral program that allows our customers to earn merch and gift cards when referrals sign up. Be sure to check it out!
"Very pleased with Birdeye!" What do you like best about Birdeye? It is so simple to use to begin collecting reviews. The training and support have been very good as well. What do you dislike about Birdeye? I have not found any features that I dislike yet. Recommendations to others considering Birdeye: If you are looking for a way to insurance your patients/clients take the time to give you an all important review, this seems to be the best way. The review requests are send directly to the patient and they just take a moment... read more
Business response:
Hi Terese, glad to know Birdeye was the right solution for your business!
"Our Reviews Tripled" What do you like best about Birdeye? We started with BirdEye about a year ago and we are so happy with the results! We were having a hard time getting Google reviews and now we get at least one a day, usually more. What do you dislike about Birdeye? It is a bit pricey, but it is worth it for the amount of reviews we get now. What problems is Birdeye solving and how is that benefiting you? We have seen a dramatic increase in reviews which we struggled with obtaining before.
Business response:
Awesome! Thank you for choosing Birdeye to help with your ORM.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.