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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"BirdEye delivered on what it promised." What do you like best about Birdeye? Easy engagement with patients. Access to support. Love how the UI encourages suboptimal feedback to post directly to the company rather than review sites. What do you dislike about Birdeye? Lack of full automation with current system. Would love to see full integration to Salesforce.com Recommendations to others considering Birdeye: Spend time setting up all functionality on the front end rather than adding on what you get started. What problems is... read more
Business response:
Sharing positive feedback with employees is a great idea and technique to boost employee morale!
"BirdEye makes Feedback Management a pleasure for area administrators" What do you like best about Birdeye? The ease of having all feedback from the clients in one location is important. I like that it has comment samples to use when you 're unsure what's what, particularly when it's a critical comment. For anyone fresh to BirdEye or trying to providing customer image, this is so useful and only adds to the ease of everything. I have suggested BirdEye quite only several mates already, and therefore will continue to use it. W... read more
Business response:
Great to hear! We appreciate you sharing Birdeye and referring us to friends. We have a neat Customer Referral program that allows our customers to earn merch and gift cards when referrals sign up. Be sure to check it out!
"Very pleased with Birdeye!" What do you like best about Birdeye? It is so simple to use to begin collecting reviews. The training and support have been very good as well. What do you dislike about Birdeye? I have not found any features that I dislike yet. Recommendations to others considering Birdeye: If you are looking for a way to insurance your patients/clients take the time to give you an all important review, this seems to be the best way. The review requests are send directly to the patient and they just take a moment... read more
Business response:
Hi Terese, glad to know Birdeye was the right solution for your business!
"Our Reviews Tripled" What do you like best about Birdeye? We started with BirdEye about a year ago and we are so happy with the results! We were having a hard time getting Google reviews and now we get at least one a day, usually more. What do you dislike about Birdeye? It is a bit pricey, but it is worth it for the amount of reviews we get now. What problems is Birdeye solving and how is that benefiting you? We have seen a dramatic increase in reviews which we struggled with obtaining before.
Business response:
Awesome! Thank you for choosing Birdeye to help with your ORM.
"Excellent Service!" What do you like best about Birdeye? Birdeye is a great tool, customizable and easy to use. Customer Service always available and helpful. Overall great experience! What do you dislike about Birdeye? Love everything about it, so far we have not had any complaints whatsoever! What problems is Birdeye solving and how is that benefiting you? We are getting a lot of more reviews and exposure, all it takes is one click!
"Great" What do you like best about Birdeye? Very straightforward to use unlike other platforms. I like the notifications you get, as well, once someone has reviewed. What do you dislike about Birdeye? I have only entered review requests manually so training on how to do batches would be helpful. What problems is Birdeye solving and how is that benefiting you? It did give us reviews that showed up when you googled our agency which we did not have prior. I think it adds validity to our business.
Business response:
Hi Ana, thank you so much for taking the time to leave us your feedback! We can certainly help train you on how to send review requests out in batches. I will have someone from support reach out to help. :)
"Seamless Path for Meaningful Feedback and Review" What do you like best about Birdeye? I love the way BirdEye software integrates with our office management database. Once set up with the help of the BirdEye crew, its functionality has been flawless. Our patients now have the opportunity to provide our office feedback in a very simple and easy way. Instant notification of a new comment has allowed our team to immediately reinforce the reviewer's kind words or address any concern they may voice. What do you dislike about Bir... read more
"Great company to assist in generating reviews quickly" What do you like best about Birdeye? We are able to export hundreds of customers per month to them and have them generate review request in a timely manner and give the consumer multiple platforms to respond through. Customer service is very easy to work with as well. What do you dislike about Birdeye? Unable to automatically pull from our system. What problems is Birdeye solving and how is that benefiting you? No current problems with them, and the benefits have been g... read more
"Birdeye Exceeds Expectations" What do you like best about Birdeye? Birdeye is incredibly successful in producing a high quantity of online reviews for both of our dental practices. Birdeye has increased our Google and FB online reviews easily by 500%. Additionally, their customer service is second to none. We recently installed a significant upgrade to our practice management software platform (Dentrix). Unknown to me, this upgrade severed Birdeye's connection with our server. Birdeye did not wait for us to discover this fo... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,690 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.