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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Reputation builder" What do you like best about Birdeye? Very easy for the user and the customer to use which makes it simple to generate reviews What do you dislike about Birdeye? So far I have not had anything bad to say Recommendations to others considering Birdeye: Be sure to utilize this tool every chance you get What problems is Birdeye solving and how is that benefiting you? My online reputation has been built up in the first couple of months putting me in competition with the bigger outfits in my area
"An app your employees will actually use. It's quick, easy, and by far the best review service." What do you like best about Birdeye? BirdEye is set up to where you don't have to dig for information. It's a seamless process that encourages use without the hassle. What do you dislike about Birdeye? I haven't found anything I don't like just yet. What problems is Birdeye solving and how is that benefiting you? Getting our technicians to invite customers to leave reviews was like pulling teeth. Now it's simple enough that we do... read more
"Birdeye has been great for reviews and driving in new business for our agency." What do you like best about Birdeye? Birdeye is very simple to use and brings in some fantastic new business. What do you dislike about Birdeye? I would say there isn't much I dislike as it has been very user friendly. Recommendations to others considering Birdeye: Honestly it is the best review service you can get for your money. It is very user friendly and will get your company on the right track to receive those great 5 stars reviews. They a... read more
"Game Changer!" What do you like best about Birdeye? The feedback gate process is incredible at helping us address negative customer experiences and getting happy customers to share about their experience online. We have never been able to figure out our online reputation until now. What do you dislike about Birdeye? Not much to dislike. Everything works really well! The one thing to work on would be the integration with Service Titan, our CRM. We have our office staff manually enter in customer info to send reviews to and t... read more
"Quick Feedback" What do you like best about Birdeye? Helps us work quickly with unhappy customers to deal with their issues. What do you dislike about Birdeye? The monthly cost, but doesn't everyone want to pay less for accounts. What problems is Birdeye solving and how is that benefiting you? Fixing issues with our homeowners and finding out who is not doing their job.
"Great reviews for your small business- That's how its done." What do you like best about Birdeye? Easy to use. can have all my tech out in the field do it after each job and gets reviews back quickly. What do you dislike about Birdeye? So far not anything. This program has helped increase my good reviews on Google by 2 fold. Recommendations to others considering Birdeye: use it. Super easy to get reviews and fast. even the techs out in the filed use it each day. Helps the small business grow its online footprint. What probl... read more
We signed up with BirdEye this year to help mainly with Reputation Management and Chat option. We have had huge success thus far with both and are pleased with the service. The App is easy to use and allows us to respond to customers within seconds.
Business response:
Thank you so much for your kind words, Adam. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye
"Best customer service and great app !" What do you like best about Birdeye? The onboarding process and the simple of use. What do you dislike about Birdeye? In the begin it was the possibility of translation in French, but they fixed it afterwars. What problems is Birdeye solving and how is that benefiting you? SEO and brand management.
"Great Service and Even Better Customer Service" What do you like best about Birdeye? The customer service we have received since switching to BirdEye has been fantastic. I am such a fan of the tool but on the occasion that I get stumped on something, there is always someone ready to lend a helping hand. What do you dislike about Birdeye? BirdEye is great! The only downside is they are not partnered with Yelp anymore. My only wish is they were Yelp partners. What problems is Birdeye solving and how is that benefiting you? We... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,498 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com