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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Smart system for review generation and reputation management" What do you like best about Birdeye? The SMS drip campaigns work well. Included features like custom images and messages are easy to implement. The analytics portion of the service is phenomenal. What do you dislike about Birdeye? Could use better long term customer support. They are sufficient, but I feel like I am better off doing things on my own versus trusting the support team to organize anything. What problems is Birdeye solving and how is that benefiting ... read more
Business response:
Thank you for sharing your experience with us! We're glad you enjoy the SMS and customization abilities.
"Great Review System!" What do you like best about Birdeye? Birdeye generates consistent reviews for practices! What do you dislike about Birdeye? It is necessary to regularly check dashboard for inconsistencies in listings. What problems is Birdeye solving and how is that benefiting you? Getting reviews! Benefit is being able to respond directly from dashboard
Business response:
Thank you for sharing your feedback! We're pleased to hear you're enjoying the platform. :)
"Online management simplified and perfected." What do you like best about Birdeye? Simple - set it and forget it management of our online reputation. Makes it simple for the office and patients. What do you dislike about Birdeye? No downsides I can think of- perhaps if it were free- but then I would expect less. Recommendations to others considering Birdeye: Don't wait, the best online management is ready through Birdeye. What problems is Birdeye solving and how is that benefiting you? Gaining a constant snapshot of our onli... read more
Business response:
It's easy as 1,2,3! Love to hear how seamless the platform has been for you and your organization. Thanks for sharing your positive results!
"Office Manager" What do you like best about Birdeye? I like the ability to have certain reviews to myself and our director rather than being posted. That way we can fix our client's issues. What do you dislike about Birdeye? Text/email templates have too few of characters to put what we would like to say in the automated messages that get sent to our clients. Recommendations to others considering Birdeye: JUST DO IT! haha We love the program and it has been a huge help to improving our business. It was one of the best thing... read more
Business response:
Great feedback! So happy to hear you love the platform and various tools. Ticketing is a great way to make sure the right team member and department address feedback. Good work!
"BirdEye Review" What do you like best about Birdeye? Their website chat widget has really improved our website interactivity with customers and helped us sell more services. What do you dislike about Birdeye? There is nothing about BirdEye that I dislike. Recommendations to others considering Birdeye: None What problems is Birdeye solving and how is that benefiting you? BirdEye helped consolidate our web page listings so they all carry the same information/message. And their chat widget has helped increase interactions with... read more
Business response:
We are thrilled the webchat feature has been a helpful source for customer engagement and communication for your business. Webchat can especially be helpful in times like today where many people might prefer to stay home.
"Great Review Program & Customer Service!" What do you like best about Birdeye? BirdEye is extremely easy to use! You can view and control all reviews from their website and mobile app, which are both user friendly. Also, their customer service is excellent. They take their time in explaining all areas of their website/service and conduct follow up calls to make sure you are on track. Their staff is incredibly knowledgeable. What do you dislike about Birdeye? I have not experienced any downsides from BirdEye thus far. What p... read more
"Birdeye is useful for getting the analysis cycle seamless for users" What do you like best about Birdeye? User interface is really quick to use, it is intuitive and the design is basic and efficient. The automatic analysis feature is fantastic, ensuring the team can submit the contact information but don't has to perform something else or worry about it, it's incredibly time-efficient. I really appreciate the private feedback choice for unsatisfied customers, this helps us to react to these clients on an individual level an... read more
Business response:
Hi Edgar, thank you for the thorough feedback! We recently launched Receptionist, a feature that allows our customers to capture voicemails within the platform. If you haven't already checked it out, you should. I think you'll be impressed! :)
"Easy to Use and Quick Results" What do you like best about Birdeye? I like being able to reach out to all our customers wit a quick customizable survey. We can change the survey contents whenever and once your process is in place you will see an increase in your reviews and responses! We had some issues when we switched crm providers, but as soon as we got that figured out, reviews and surveys began pouring in again. What do you dislike about Birdeye? Can be difficult communicating with technical support. They are friendly ... read more
"A good way to get an accurate read on your customer experiences" What do you like best about Birdeye? Very easy to user interface, it's intuitive and the functionality is simple yet effective. The automated review function is great, it means the team just upload the contact details and don't have to do or think about anything else, it's extremely time efficient. I also love the private feedback option for customers that weren't satisfied, this allows us to respond to these customers on a personal level which is very effecti... read more
Business response:
Hi Wendy, we're happy to hear you're enjoying the review features! If you reach out to one of our Customer Support reps, they can look at your account and give suggestions and tips on best practices.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,517 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Friday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com