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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye is great!" What do you like best about Birdeye? Birdeye has helped us get our technicians to get more reviews for our company. We used to have only 15 reviews collected over many years and now we have over 200 reviews. They also make it easy to respond to customers quickly with the web chat and the phone app is super easy to use. What do you dislike about Birdeye? We mainly use birdeye to collect reviews and I don't have anything negative to say. Their response time on trouble tickets has always been good and there ... read more
"The Single Source of Truth We Needed" What do you like best about Birdeye? Birdeye brings the cacophony of 150+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Coupled with concierge-like customer service, Birdeye's solution has given me the perspective and agility I need to effectively manage our expansive footprint easily. What do you dislike about Birdeye? Dislike is a strong term that I would not apply; however I will say that a few product enhancemen... read more
"Fantastic service!" What do you like best about Birdeye? BirdEye is always on top of our review needs! Since day one they have helped increase our online presence! What do you dislike about Birdeye? For what our company requires from BirdEye I have not run into any negatives. Thank you! What problems is Birdeye solving and how is that benefiting you? I love that any review that is less than stellar has the opportunity to be addressed prior to it being released out into the world.
"Helped us improve our company's ratings on several platforms" What do you like best about Birdeye? We had a difficult time navigating through the various online review platforms to respond to customer reviews and ask for customer reviews. It involved multiple logins every day, which took quite a bit a time, made it difficult to manage reviews, and interrupted our productivity. All of that changed when we started using Birdeye. Now, we simply log into our Birdeye account, and our company reviews for all review sites are on a... read more
"Great for showcasing how reviews and ROI converge to clients" What do you like best about Birdeye? Ease of use, Birdeye has a great UI that allows users to quickly navigate and act where they need to. Allows us to quickly navigate and build where instead we would normally be learning the SaaS. Client side, you never buy into a partnership to just learn how to use their specific software. It's a big turn off - we need to be empowered. UI does natural empowerment, good design work from your creative teams. What do you dislike... read more
"Simplified reputation management and customer surveys, without a manual process!" What do you like best about Birdeye? Birdeye provides a simple platform to manage your reputation on multiple sites, as well as send review requests and surveys to your customers. We're set up to integrate with our current customer database software and therefore, our reviews are sent automatically, without the need for manual processes. The staff at Birdeye have always been helpful and are continually looking to improve and offer new technolo... read more
"Our online reputation and presence have increased greatly since we signed on with BirdEye!" What do you like best about Birdeye? I love how easy Birdeye makes it for us to reach out to customers for reviews. We use the Service Titan integration and the reviews go out automatically which makes the process seamless and easy. What do you dislike about Birdeye? The only thing we have an issue with is sometimes the customers will leave a great review as direct feedback and there is no way to push those publically for potential c... read more
"Birdeye is great for making the review process frictionless for clients." What do you like best about Birdeye? I like the "Check-in" feature the best because it makes it very easy to send out reviews. People want to open a text message and be presented with all the options. I also really like the feature that auto-posts positive reviews on to our social media platforms. Since I am in charge of social media at my organization, having that auto-post feature makes my job easier. What do you dislike about Birdeye? I would not s... read more
"Reviews have never been easier" What do you like best about Birdeye? I love the simplicity of the system for both myself and our clients. I can send clients emails and text messages with direct links to leave reviews. What do you dislike about Birdeye? I haven't really found anything that I dislike but if I have to say something, it would be price. For the service it provides, BirdEye is not overpriced at all but it would be a bit much if you don't have a steady flow of clients. Recommendations to others considering Birdeye... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,476 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com