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Birdeye

4.9

    Location details

    WeekdayScheduleStatus
    Mon9:00 a.m. to 6:00 p.m.
    Tue9:00 a.m. to 6:00 p.m.
    Wed9:00 a.m. to 6:00 p.m.
    Thu9:00 a.m. to 6:00 p.m.
    Fri9:00 a.m. to 6:00 p.m.
    SatClosed
    SunClosed
    4.97,600 reviews
    Select a rating
    Verified User in Financial S.'s profile image
    Verified User in Financial S. 
    on Birdeye

    4 years ago

    "Great Review Tool" What do you like best about Birdeye? Takes the hassle out of requesting reviews and comes with fantastic analytics. You can track how you are performing over time, and can reward the teammates who get the most positive reviews. What do you dislike about Birdeye? The Send Review field can be temperamental. If you have a space at the end of an email or phone number, it kicks back an error rather than filtering it out automatically. Recommendations to others considering Birdeye: Some reputation management so... read more

    Brent B.'s profile image
    Brent B. 
    on Birdeye

    4 years ago

    "The View is Awesome!" What do you like best about Birdeye? The dashboard analytics makes it simple to see how we are performing. I find soliciting reviews to my customers is very easy and well worth the investment. What do you dislike about Birdeye? We had some issues with the Local SEO feature. What problems is Birdeye solving and how is that benefiting you? We are constantly looking for more online reviews. I like to see the click-through and open rates of my campaigns. The ease of use and responsiveness of the support is... read more

    Verified User in Leisure, Travel & T.'s profile image
    Verified User in Leisure, Travel & T. 
    on Birdeye

    4 years ago

    "Vice President" What do you like best about Birdeye? Love the texting clients and follow up for reviews What do you dislike about Birdeye? Not much that I can think of I think you guys do a great job. What problems is Birdeye solving and how is that benefiting you? We are able to address client issues faster and resolve unhappy clients and thank clients for their review 

    Carmen C.'s profile image
    Carmen C. 
    on Birdeye

    4 years ago

    "Great product for Reviews" What do you like best about Birdeye? Easy to use and sync with social media and What do you dislike about Birdeye? nothing other than trying to get clients to respond What problems is Birdeye solving and how is that benefiting you? Benefits are having quick reviews for clients they can do on their phone 

    Derek A.'s profile image
    Derek A. 
    on Birdeye

    4 years ago

    "Very easy platform to gather reviews on all social media accounts." What do you like best about Birdeye? Ease of use and visibility of all accounts What do you dislike about Birdeye? There isn't an automated way to send out reviews What problems is Birdeye solving and how is that benefiting you? There are no structural problems 

    Cassandra P.'s profile image
    Cassandra P. 
    on Birdeye

    4 years ago

    "Birdeye is great!" What do you like best about Birdeye? Birdeye has helped us get our technicians to get more reviews for our company. We used to have only 15 reviews collected over many years and now we have over 200 reviews. They also make it easy to respond to customers quickly with the web chat and the phone app is super easy to use. What do you dislike about Birdeye? We mainly use birdeye to collect reviews and I don't have anything negative to say. Their response time on trouble tickets has always been good and there ... read more

    Ken N.'s profile image
    Ken N. 
    on Birdeye

    4 years ago

    "The Single Source of Truth We Needed" What do you like best about Birdeye? Birdeye brings the cacophony of 150+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Coupled with concierge-like customer service, Birdeye's solution has given me the perspective and agility I need to effectively manage our expansive footprint easily. What do you dislike about Birdeye? Dislike is a strong term that I would not apply; however I will say that a few product enhancemen... read more

    Verified User in Hospital & Health C.'s profile image
    Verified User in Hospital & Health C. 
    on Birdeye

    4 years ago

    "Fantastic service!" What do you like best about Birdeye? BirdEye is always on top of our review needs! Since day one they have helped increase our online presence! What do you dislike about Birdeye? For what our company requires from BirdEye I have not run into any negatives. Thank you! What problems is Birdeye solving and how is that benefiting you? I love that any review that is less than stellar has the opportunity to be addressed prior to it being released out into the world. 

    Verified User in Financial S.'s profile image
    Verified User in Financial S. 
    on Birdeye

    4 years ago

    "Helped us improve our company's ratings on several platforms" What do you like best about Birdeye? We had a difficult time navigating through the various online review platforms to respond to customer reviews and ask for customer reviews. It involved multiple logins every day, which took quite a bit a time, made it difficult to manage reviews, and interrupted our productivity. All of that changed when we started using Birdeye. Now, we simply log into our Birdeye account, and our company reviews for all review sites are on a... read more

    Frequently asked questions about Birdeye

    How is Birdeye rated?

    Birdeye has a 4.9 star rating with 7,600 reviews. 

    When is Birdeye open?

    Birdeye is closed now. It will open tomorrow at 9:00 a.m.