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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Easy PERIOD" What do you like best about Birdeye? Ease of set-up and review acquisition. It is so much better than DealerRater! What do you dislike about Birdeye? There has not been anything to dislike at this time. Recommendations to others considering Birdeye: Don't wait, make the switch. What problems is Birdeye solving and how is that benefiting you? We are receiving more reviews than with DealerRater ANDwhen a customer has a concern, they email us first before giving a review. With DealerRater, the customer would leave... read more
Business response:
Hi Devin, we are thrilled you made the switch to Birdeye! We appreciate you joining the Nest and being our customer. :)
"Birdeye for the win" What do you like best about Birdeye? The ease of this software is extremely wonderful. All laid out and very easy to navigate What do you dislike about Birdeye? We have multiple people who use birdeye in our company and I don't enjoy that when we get direct messages that every person has to read them to get rid of the notification. Recommendations to others considering Birdeye: BirdEye is a very useful software for your company to manage marketing. Highly recommend as it works for any size of businesses... read more
Business response:
Love the recommendation! Using various tools to communicate with customers and gather feedback certainly makes a positive impact on navigating and providing a positive customer experience.
"They're Great." What do you like best about Birdeye? Simple quick and robust. Everything about it is just so simple. Our staff were able to quickly send review invites to our customers and their customers are easily able to find our social media sites to leave their reviews. Their support staff are great, always willing to do what it takes to help us out. What do you dislike about Birdeye? Nothing. It was easy to set up and it's easy to use. The interface is intuitive, provides many reports, etc., to help improve sales. Wha... read more
"President & CEO" What do you like best about Birdeye? Birdseye has been a major asset to our company helping us with reviews and improved our relationship with our clients. Additionally, they have helped us with our SEO ranking. Our dedicated account manager Samar has been awesome in helping us to easily navigate/learn the Birdseye platform. The billing department even helped us tremendously during the COVID-19 . REALLY GREAT COMPANY! What do you dislike about Birdeye? Nothing so far. Been very happy with working with BirdE... read more
Business response:
Thank you for your kind words and feedback! I'll be sure to pass along your compliments to Samar and the Billing department. We're thrilled our teams are taking great care of you!
"BirdEye is great!" What do you like best about Birdeye? BirdEye has helped our organization see great results on Google. We've increased our average rating, replied to more reviews, and our SEO is great now! What do you dislike about Birdeye? I dislike the social media feature - as we have a vendor we are loyal to that we like better. What problems is Birdeye solving and how is that benefiting you? We are solving the problem of having a low rating on Google. In BirdEye, all reviews on all platforms are together in one locat... read more
Business response:
Great job! It's important to respond to reviews as it makes a positive contribution to SEO. It also makes life a bit easier when you can manage and monitor all of your reviews in one central location.
"Excellent customer service, onboarding, and friendly. Product works great!" What do you like best about Birdeye? Automatic review request sent out to clients. Helps steer direct feedback to us, instead of to a public domain. What do you dislike about Birdeye? Ipad app doesn't allow for the app to be used when the device is in landscape orientation. What problems is Birdeye solving and how is that benefiting you? We are solving to help increase our 5 star reviews, and engaging clients using the webchat. We've increased revie... read more
"A very helpful business tool!" What do you like best about Birdeye? I liek how we can send out requests for reviews from the app. Our number of reviews has really gone up since we started using it. What do you dislike about Birdeye? Only that I have to respond to customer messages at all hours of the day, but honestly that is self-inflicted. Recommendations to others considering Birdeye: Use it for gathering more reviews from your customers. What problems is Birdeye solving and how is that benefiting you? We are able to rec... read more
Business response:
Great to hear! Keep up the good work asking for reviews and responding.
"Birdeye.com is very user friendly" What do you like best about Birdeye? The interface is great, easy to navigate, and breaks down all of the information into easy to understand reports, that I can utilize to improve my customers experience. I especially like being able to track my NPS score on a regular basis. Overall Birdeye helps me to make sure that I am on the right track with making sure my customers are receiving the service they deserve. What do you dislike about Birdeye? The send review request defaults to a locatio... read more
Business response:
Love hearing how you're using the reviews you generate as insight to continuously enhance and assure a positive customer experience. We're thrilled about the positive impact and increase in review traffic!
"I love this program so much i have referred it out to old employers" What do you like best about Birdeye? I love how easy the software makes it to get reviews the automatic way is the easiest and most helpful in case i forget a customer What do you dislike about Birdeye? I wish i could send out the review to more then 1 customer at a time What problems is Birdeye solving and how is that benefiting you? I can spend less time sending reviews out since birdseye automatically does it for me , time saver
Business response:
Hi! With the Birdeye platform, you can send out a review request to more than one customer. If you reach out to your Account Manager or support, they can show you how.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.