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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"One of the best choices I have ever made" What do you like best about Birdeye? This tool has helped me to develop more strong bonding with my customers as it provides me the clear idea about what they think of my product and thus on the basis of their opinions I become more capable of taking the best actions based on the business plans. This tool is helping me a lot in building a reputation of my organization in front of my customers and provides me the details about the how many customers reached my product and what they e... read more
Business response:
"Helps me to convert the leads into revenue", this is music to our ears! It's great you're using the tool to gather feedback and insights to enhance your online reputation and product. Keep up the great work!
"Be aware of what customers think of you" What do you like best about Birdeye? Through this tool not only I have the clear idea about the customers reviews about my products but also it provides me other amazing tools which helps me to reach my audience and to better engage with them, thus I can easily communicate with them through the conversation. Not only I carry out the messaging but also I have the option to chat hem on my website. In addition it also facilities me by automating the attending of any incoming calls, so t... read more
Business response:
Great feedback! With the inbox tool, there is an option to attach images to your messages with customers. If you reach out to your Account Manager or a Support rep, we can certainly show you!
"This has helped our business a lot." What do you like best about Birdeye? I like that we can see the results, and we can see the review instantly. What do you dislike about Birdeye? I do not like going through the report, it takes a lot of my time. What problems is Birdeye solving and how is that benefiting you? We can see exactly how we are helping our customers.
Business response:
Hi Ashlee, thank you for taking the time and sharing! We're happy you're seeing results and receiving insightful feedback.
"Super Easy to Use and Great Customer Service!" What do you like best about Birdeye? The BirdEye service makes our firms Social Media platform easy to use. Anytime we reach out to BirdEye for help, all our questions are thoroughly answered. What do you dislike about Birdeye? To date we have no complaints. We wish we had more traffic in the office to utilize BirdEye more. Recommendations to others considering Birdeye: If you are looking for a management system to handle all platform reviews, BirdEye is the way to go. We submi... read more
Business response:
Thank you for taking the time to share your feedback!
"Easy PERIOD" What do you like best about Birdeye? Ease of set-up and review acquisition. It is so much better than DealerRater! What do you dislike about Birdeye? There has not been anything to dislike at this time. Recommendations to others considering Birdeye: Don't wait, make the switch. What problems is Birdeye solving and how is that benefiting you? We are receiving more reviews than with DealerRater ANDwhen a customer has a concern, they email us first before giving a review. With DealerRater, the customer would leave... read more
Business response:
Hi Devin, we are thrilled you made the switch to Birdeye! We appreciate you joining the Nest and being our customer. :)
"Birdeye for the win" What do you like best about Birdeye? The ease of this software is extremely wonderful. All laid out and very easy to navigate What do you dislike about Birdeye? We have multiple people who use birdeye in our company and I don't enjoy that when we get direct messages that every person has to read them to get rid of the notification. Recommendations to others considering Birdeye: BirdEye is a very useful software for your company to manage marketing. Highly recommend as it works for any size of businesses... read more
Business response:
Love the recommendation! Using various tools to communicate with customers and gather feedback certainly makes a positive impact on navigating and providing a positive customer experience.
"They're Great." What do you like best about Birdeye? Simple quick and robust. Everything about it is just so simple. Our staff were able to quickly send review invites to our customers and their customers are easily able to find our social media sites to leave their reviews. Their support staff are great, always willing to do what it takes to help us out. What do you dislike about Birdeye? Nothing. It was easy to set up and it's easy to use. The interface is intuitive, provides many reports, etc., to help improve sales. Wha... read more
"President & CEO" What do you like best about Birdeye? Birdseye has been a major asset to our company helping us with reviews and improved our relationship with our clients. Additionally, they have helped us with our SEO ranking. Our dedicated account manager Samar has been awesome in helping us to easily navigate/learn the Birdseye platform. The billing department even helped us tremendously during the COVID-19 . REALLY GREAT COMPANY! What do you dislike about Birdeye? Nothing so far. Been very happy with working with BirdE... read more
Business response:
Thank you for your kind words and feedback! I'll be sure to pass along your compliments to Samar and the Billing department. We're thrilled our teams are taking great care of you!
"BirdEye is great!" What do you like best about Birdeye? BirdEye has helped our organization see great results on Google. We've increased our average rating, replied to more reviews, and our SEO is great now! What do you dislike about Birdeye? I dislike the social media feature - as we have a vendor we are loyal to that we like better. What problems is Birdeye solving and how is that benefiting you? We are solving the problem of having a low rating on Google. In BirdEye, all reviews on all platforms are together in one locat... read more
Business response:
Great job! It's important to respond to reviews as it makes a positive contribution to SEO. It also makes life a bit easier when you can manage and monitor all of your reviews in one central location.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,689 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.