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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Get word of mouth advertising by reviews" What do you like best about Birdeye? Once you do the easy setup, it constantly works without having to worry about it. I get so many new patients each month who can say they read the great reviews of my office. What do you dislike about Birdeye? I dislike nothing about the service, it is great. What problems is Birdeye solving and how is that benefiting you? I had trouble getting patients to leave google reviews. It generates lots of new reviews every month.
Business response:
Hi Nathan, we're thrilled to hear how the Birdeye platform was the solution to help your business generate more Google reviews. Thanks for sharing!
"Amazing Company!" What do you like best about Birdeye? The ease of use and quick response to reviews What do you dislike about Birdeye? It's difficult to get in touch with support. They have to call you back and often it is not at a time when I can devote to working on the problem What problems is Birdeye solving and how is that benefiting you? Reviews! We've received a ton of new reviews on google. We have very few when we started. We have increased our google reviews by 179 since we started with them and over 100 on Faceb... read more
Business response:
Wow, that's awesome! We enjoy hearing success stories, thank you for sharing. Keep up the great work!
"Amazing for managing reviews" What do you like best about Birdeye? I like how quickly I can get reviews and how the negative ones are designed to come to our company first so we can deal with dissatisfied customers without them having to make things public. Good for our marketing and our PR. Feedback from customers is instant and easy to manage. What do you dislike about Birdeye? I struggle with how to use it sometimes. especially in setting up campaigns or trying to stop sending to individual requests to people who are ann... read more
Business response:
Love it! Customer reviews are a powerful source of marketing.
"Smart system for review generation and reputation management" What do you like best about Birdeye? The SMS drip campaigns work well. Included features like custom images and messages are easy to implement. The analytics portion of the service is phenomenal. What do you dislike about Birdeye? Could use better long term customer support. They are sufficient, but I feel like I am better off doing things on my own versus trusting the support team to organize anything. What problems is Birdeye solving and how is that benefiting ... read more
Business response:
Thank you for sharing your experience with us! We're glad you enjoy the SMS and customization abilities.
"Great Review System!" What do you like best about Birdeye? Birdeye generates consistent reviews for practices! What do you dislike about Birdeye? It is necessary to regularly check dashboard for inconsistencies in listings. What problems is Birdeye solving and how is that benefiting you? Getting reviews! Benefit is being able to respond directly from dashboard
Business response:
Thank you for sharing your feedback! We're pleased to hear you're enjoying the platform. :)
"Online management simplified and perfected." What do you like best about Birdeye? Simple - set it and forget it management of our online reputation. Makes it simple for the office and patients. What do you dislike about Birdeye? No downsides I can think of- perhaps if it were free- but then I would expect less. Recommendations to others considering Birdeye: Don't wait, the best online management is ready through Birdeye. What problems is Birdeye solving and how is that benefiting you? Gaining a constant snapshot of our onli... read more
Business response:
It's easy as 1,2,3! Love to hear how seamless the platform has been for you and your organization. Thanks for sharing your positive results!
"Office Manager" What do you like best about Birdeye? I like the ability to have certain reviews to myself and our director rather than being posted. That way we can fix our client's issues. What do you dislike about Birdeye? Text/email templates have too few of characters to put what we would like to say in the automated messages that get sent to our clients. Recommendations to others considering Birdeye: JUST DO IT! haha We love the program and it has been a huge help to improving our business. It was one of the best thing... read more
Business response:
Great feedback! So happy to hear you love the platform and various tools. Ticketing is a great way to make sure the right team member and department address feedback. Good work!
"BirdEye Review" What do you like best about Birdeye? Their website chat widget has really improved our website interactivity with customers and helped us sell more services. What do you dislike about Birdeye? There is nothing about BirdEye that I dislike. Recommendations to others considering Birdeye: None What problems is Birdeye solving and how is that benefiting you? BirdEye helped consolidate our web page listings so they all carry the same information/message. And their chat widget has helped increase interactions with... read more
Business response:
We are thrilled the webchat feature has been a helpful source for customer engagement and communication for your business. Webchat can especially be helpful in times like today where many people might prefer to stay home.
"Great Review Program & Customer Service!" What do you like best about Birdeye? BirdEye is extremely easy to use! You can view and control all reviews from their website and mobile app, which are both user friendly. Also, their customer service is excellent. They take their time in explaining all areas of their website/service and conduct follow up calls to make sure you are on track. Their staff is incredibly knowledgeable. What do you dislike about Birdeye? I have not experienced any downsides from BirdEye thus far. What p... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.