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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Birdeye is amazing!" What do you like best about Birdeye? I like Birdeye because keeps us focuses on our clients after the job is done. The interface is great ,user friendly, easy to use and all of the information into easy to understand reports. I have already recommended Birdeye to my friends. Great job Birdeye! What do you dislike about Birdeye? I have nothing to says something bad about Birdeye. What problems is Birdeye solving and how is that benefiting you? It have made sending review links to customers so easy and ha... read more
Business response:
Wow, thank you for sharing Birdeye with friends! We are thrilled the platform has been seamless and time-saving to use.
"Excellent Reviews Services" What do you like best about Birdeye? Our company was looking for a way to display our reviews on our company website and Birdeye does an excellent job of providing the right tools (Documentations, APIs, Widgets) for us to implement the easy way. The customer support is excellent and they are always willing to work with us to customize our campaigns. Highly Recommended! What do you dislike about Birdeye? There isn't much to say here. Maybe the only thing will be that I would like to see more color... read more
Business response:
Music to our ears! Love the feedback and will certainly share with our product engineers. Customer happiness is a core value of ours at Birdeye, so we are pleased to hear the support team is taking great care of you.
"I love Birdeye!" What do you like best about Birdeye? I like the amount of reviews it is creating for our practice along with how it notifies us when a review is left. What do you dislike about Birdeye? As of right now I do not have anything that I dislike about the program. Recommendations to others considering Birdeye: I wish that when Birdeye sends me a text that we received a review that when I click on it that the reviews we get would be up to date. I have done this and the new review is not always listed, even when it... read more
Business response:
Awesome, love to hear that the platform has been helping your business with review management! I'll be sure to pass your feedback to our Product Team.
"One Stop Shop for Review Management" What do you like best about Birdeye? BirdEye is easy to use. It's nice to link all your Google, FB, BBB, TrustPilot and other sites all into one review management system. It is easy to reply just on BirdEye so you don't have to login to all the other accounts. It is an easy way to reply to direct feedback as well. I like the option to send a pre-written reply that is already saved. Easy to use the drop-down click and go. What do you dislike about Birdeye? I wish there was a way to link u... read more
Business response:
Easy, easy, easy, that's what we like to hear! Having everything located in one spot certainly makes life simple and efficient. Thanks for taking the time and sharing!
"Works well for our direct Sales Company" What do you like best about Birdeye? The level of reporting all the way down to the Sales Professional level is great, and the support staff is very helpful. What do you dislike about Birdeye? When you create a ticket of a review, you have to go back into the ticketing window and assign it. I wish that you could do both at the same time. What problems is Birdeye solving and how is that benefiting you? We are trying to increase our review count as well as see customer service issues b... read more
Business response:
Music to our ears! Customer happiness is a core value of ours at Birdeye, so we are pleased to hear that the support team has been helpful. We appreciate the feedback!
"BirdEye Review"
Business response:
Hi Anthony, thank you for taking the time and leaving us a video review! We love hearing how the platform has been helping your clients boost their online presence and resolve some of their pain points. Happy Birdeye is able to help!
"Great partners for strategic marketers!"
Business response:
Love it! We appreciate you taking the time to leave us a video review. Thank you for choosing Birdeye to help with your company's online and brand reputation.
"Best Review System!" What do you like best about Birdeye? Birdeye is the best review system around! It has helped greatly with my practice, Renaissance Family and Cosmetic Dentistry. The company has a very modern system that is very easy to integrate and sends out notifications that clients actually want to respond. Birdeye has easily met my expectations! What do you dislike about Birdeye? Everything is great. Thank you for the great service! Recommendations to others considering Birdeye: Definitely look into this option fo... read more
Business response:
That's what we like to hear! We love that we met expectations, and you love the service.
"Great customer engagement. Mediocre API." What do you like best about Birdeye? Very versatile tool for managing and collecting feedback. What do you dislike about Birdeye? The API for the tool is weirdly architected and very poorly documented. Recommendations to others considering Birdeye: The engagement with your account rep is critical. If building custom integrations, allow a little more time than you normally would to build it. What problems is Birdeye solving and how is that benefiting you? Customer surveys have been ... read more
Business response:
Hi Jason, thank you for taking the time to leave us feedback!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,547 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.