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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"They're Great." What do you like best about Birdeye? Simple quick and robust. Everything about it is just so simple. Our staff were able to quickly send review invites to our customers and their customers are easily able to find our social media sites to leave their reviews. Their support staff are great, always willing to do what it takes to help us out. What do you dislike about Birdeye? Nothing. It was easy to set up and it's easy to use. The interface is intuitive, provides many reports, etc., to help improve sales. Wha... read more
"President & CEO" What do you like best about Birdeye? Birdseye has been a major asset to our company helping us with reviews and improved our relationship with our clients. Additionally, they have helped us with our SEO ranking. Our dedicated account manager Samar has been awesome in helping us to easily navigate/learn the Birdseye platform. The billing department even helped us tremendously during the COVID-19 . REALLY GREAT COMPANY! What do you dislike about Birdeye? Nothing so far. Been very happy with working with BirdE... read more
Business response:
Thank you for your kind words and feedback! I'll be sure to pass along your compliments to Samar and the Billing department. We're thrilled our teams are taking great care of you!
"BirdEye is great!" What do you like best about Birdeye? BirdEye has helped our organization see great results on Google. We've increased our average rating, replied to more reviews, and our SEO is great now! What do you dislike about Birdeye? I dislike the social media feature - as we have a vendor we are loyal to that we like better. What problems is Birdeye solving and how is that benefiting you? We are solving the problem of having a low rating on Google. In BirdEye, all reviews on all platforms are together in one locat... read more
Business response:
Great job! It's important to respond to reviews as it makes a positive contribution to SEO. It also makes life a bit easier when you can manage and monitor all of your reviews in one central location.
"Excellent customer service, onboarding, and friendly. Product works great!" What do you like best about Birdeye? Automatic review request sent out to clients. Helps steer direct feedback to us, instead of to a public domain. What do you dislike about Birdeye? Ipad app doesn't allow for the app to be used when the device is in landscape orientation. What problems is Birdeye solving and how is that benefiting you? We are solving to help increase our 5 star reviews, and engaging clients using the webchat. We've increased revie... read more
"A very helpful business tool!" What do you like best about Birdeye? I liek how we can send out requests for reviews from the app. Our number of reviews has really gone up since we started using it. What do you dislike about Birdeye? Only that I have to respond to customer messages at all hours of the day, but honestly that is self-inflicted. Recommendations to others considering Birdeye: Use it for gathering more reviews from your customers. What problems is Birdeye solving and how is that benefiting you? We are able to rec... read more
Business response:
Great to hear! Keep up the good work asking for reviews and responding.
"Birdeye.com is very user friendly" What do you like best about Birdeye? The interface is great, easy to navigate, and breaks down all of the information into easy to understand reports, that I can utilize to improve my customers experience. I especially like being able to track my NPS score on a regular basis. Overall Birdeye helps me to make sure that I am on the right track with making sure my customers are receiving the service they deserve. What do you dislike about Birdeye? The send review request defaults to a locatio... read more
Business response:
Love hearing how you're using the reviews you generate as insight to continuously enhance and assure a positive customer experience. We're thrilled about the positive impact and increase in review traffic!
"I love this program so much i have referred it out to old employers" What do you like best about Birdeye? I love how easy the software makes it to get reviews the automatic way is the easiest and most helpful in case i forget a customer What do you dislike about Birdeye? I wish i could send out the review to more then 1 customer at a time What problems is Birdeye solving and how is that benefiting you? I can spend less time sending reviews out since birdseye automatically does it for me , time saver
Business response:
Hi! With the Birdeye platform, you can send out a review request to more than one customer. If you reach out to your Account Manager or support, they can show you how.
"Get word of mouth advertising by reviews" What do you like best about Birdeye? Once you do the easy setup, it constantly works without having to worry about it. I get so many new patients each month who can say they read the great reviews of my office. What do you dislike about Birdeye? I dislike nothing about the service, it is great. What problems is Birdeye solving and how is that benefiting you? I had trouble getting patients to leave google reviews. It generates lots of new reviews every month.
Business response:
Hi Nathan, we're thrilled to hear how the Birdeye platform was the solution to help your business generate more Google reviews. Thanks for sharing!
"Amazing Company!" What do you like best about Birdeye? The ease of use and quick response to reviews What do you dislike about Birdeye? It's difficult to get in touch with support. They have to call you back and often it is not at a time when I can devote to working on the problem What problems is Birdeye solving and how is that benefiting you? Reviews! We've received a ton of new reviews on google. We have very few when we started. We have increased our google reviews by 179 since we started with them and over 100 on Faceb... read more
Business response:
Wow, that's awesome! We enjoy hearing success stories, thank you for sharing. Keep up the great work!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,518 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com