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Birdeye

4.9

    Location details

    WeekdayScheduleStatus
    Mon9:00 a.m. to 6:00 p.m.
    Tue9:00 a.m. to 6:00 p.m.
    Wed9:00 a.m. to 6:00 p.m.
    Thu9:00 a.m. to 6:00 p.m.
    Fri9:00 a.m. to 6:00 p.m.
    SatClosed
    SunClosed
    4.97,609 reviews
    Select a rating
    Verified User in Hospital & Health C.'s profile image
    Verified User in Hospital & Health C. 
    on Birdeye

    4 years ago

    "Great for showcasing how reviews and ROI converge to clients" What do you like best about Birdeye? Ease of use, Birdeye has a great UI that allows users to quickly navigate and act where they need to. Allows us to quickly navigate and build where instead we would normally be learning the SaaS. Client side, you never buy into a partnership to just learn how to use their specific software. It's a big turn off - we need to be empowered. UI does natural empowerment, good design work from your creative teams. What do you dislike... read more

    Heather S.'s profile image
    Heather S. 
    on Birdeye

    4 years ago

    "Simplified reputation management and customer surveys, without a manual process!" What do you like best about Birdeye? Birdeye provides a simple platform to manage your reputation on multiple sites, as well as send review requests and surveys to your customers. We're set up to integrate with our current customer database software and therefore, our reviews are sent automatically, without the need for manual processes. The staff at Birdeye have always been helpful and are continually looking to improve and offer new technolo... read more

    Timothy S.'s profile image
    Timothy S. 
    on Birdeye

    4 years ago

    "Our online reputation and presence have increased greatly since we signed on with BirdEye!" What do you like best about Birdeye? I love how easy Birdeye makes it for us to reach out to customers for reviews. We use the Service Titan integration and the reviews go out automatically which makes the process seamless and easy. What do you dislike about Birdeye? The only thing we have an issue with is sometimes the customers will leave a great review as direct feedback and there is no way to push those publically for potential c... read more

    Carlos V.'s profile image
    Carlos V. 
    on Birdeye

    4 years ago

    "Birdeye is great for making the review process frictionless for clients." What do you like best about Birdeye? I like the "Check-in" feature the best because it makes it very easy to send out reviews. People want to open a text message and be presented with all the options. I also really like the feature that auto-posts positive reviews on to our social media platforms. Since I am in charge of social media at my organization, having that auto-post feature makes my job easier. What do you dislike about Birdeye? I would not s... read more

    Emily B.'s profile image
    Emily B. 
    on Birdeye

    4 years ago

    "Reviews have never been easier" What do you like best about Birdeye? I love the simplicity of the system for both myself and our clients. I can send clients emails and text messages with direct links to leave reviews. What do you dislike about Birdeye? I haven't really found anything that I dislike but if I have to say something, it would be price. For the service it provides, BirdEye is not overpriced at all but it would be a bit much if you don't have a steady flow of clients. Recommendations to others considering Birdeye... read more

    Verified User in Health, Wellness and F.'s profile image
    Verified User in Health, Wellness and F. 
    on Birdeye

    4 years ago

    "Our pain management practice is very pleased with Birdeye" What do you like best about Birdeye? Very easy to use, requires bare minimum of work from our clinic's administrative staff, patients are never overwhelmed with the number of reminders, works great with our EMR system (Athena) patient reviews are automatically posted on our website and SM affordable cost What do you dislike about Birdeye? There's nothing to dislike, we are very happy with the services What problems is Birdeye solving and how is that benefiting you? ... read more

    Ernest M.'s profile image
    Ernest M. 
    on Birdeye

    4 years ago

    "Birdeye's platform helps tremendously in staying informed with our online customer feedback" What do you like best about Birdeye? Birdeye's platform allows us to track online reviews among 11 locations. With their platform, in almost real-time, we know what our customers are saying about us online. This allows us to quickly address issues that if left alone may become larger issues. What do you dislike about Birdeye? Occasionally we receive emails from Birdeye that have missing fields. It'll say we have a new crowd-source r... read more

    Verified User in Consumer S.'s profile image
    Verified User in Consumer S. 
    on Birdeye

    4 years ago

    "So much value it may as well be free" What do you like best about Birdeye? It is so easy to send clients a review link after every service call. They almost always respond to it and their responses are overwhelmingly 5-stars. What do you dislike about Birdeye? We would like to see better integration with Service Titan. We send review links manually because the integration has some shortcomings. That beings said, it’s still worth more to send it manually than it is to not do it at all. Recommendations to others considering B... read more

    Alba Fernandez E.'s profile image
    Alba Fernandez E. 
    on Birdeye

    4 years ago

    "Birdeye is saying what they will do and they will!" What do you like best about Birdeye? Facility to send and track review requests as well as click rate changes. It really is great to be able to send recommendations for various channels at like that once. Furthermore, I like with the classic look and user experience, and even the allows for easy of sending reviews. I even see it works with our small case service offering, Clio, even if it also needs to be built into it. Assumedly, our contact information can be harvested t... read more

    Frequently asked questions about Birdeye

    How is Birdeye rated?

    Birdeye has a 4.9 star rating with 7,609 reviews. 

    When is Birdeye open?

    Birdeye is closed now. It will open at 9:00 a.m.