Birdeye

5.0

★★

6137 reviews

|Software company|Palo Alto, CA 94303 United States

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BIRDEYE FOR BUSINESSES

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5.0

★★

6,137 reviews

5★5,820

4★221

3★23

2★0

1★0

73 reviews have no rating

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Verified Reviewer on Capterra

★★

3 years ago

If we could afford it we would use it. Pros: Tons of features and it genuinely helped us with our ads. We have a real need for this tool and look forward to see how it grows. Cons: Ony problem is its cost. We look forward to seeing how they develop and I want to use it. just not accessible to a small firm. Overall: Great! Dying to find a way to afford it. Great customer service.

Business Response:

Thanks so much for the great feedback. I'd love to speak to you further. We are #1 for legal firms (of all sizes) so reach out to me at jennifer@birdeye.com. We'd love to earn your business.

Charlene R. on Capterra

★★

3 years ago

Share your stories with great reviews Pros: Birdeye allows us to capture reviews from our members and display them on our website for all to see! Cons: I'm relatively new to using the reports and would like to have more time to be able to give a review on it. Overall: Birdeye has an incredible dashboard of all kinds of reports to run allowing your company to see how they are doing. They also provide you a competitors overview to see how you are doing with competitors in your area.

Business Response:

Hi Charlene! Thanks for the great feedback. BirdEye offers very in-depth reporting and analytics. If you need any help once you dive into those, just let us know! Happy to hear you like the competitor feature as well! Be Found, Be Chosen, Be the Best! - Jennifer Campisi jennifer@birdeye.com

Anonymous on TrustRadius

★★

3 years ago

Excellent for Reviews Use Cases and Deployment Scope - BirdEye is used at my company by the Customer Service Satisfaction Department and Administrative Department. It has solved the way we know feedback from our customers in an easy way with just once click we send invite for reviews. We have more knowledge now of what is happening with our customers. Pros - Fast Software -Best Customer Service Satisfaction Software -Easy to use -Best Statistical Software regarding Reviews and feedback -Easy to Manage Social Media Reviews -Excellent Customer Service -Manage all the Customer Service in a clean way Cons - Pricing Field -Maybe a more variety of ways to leave review Likelihood to Recommend - I believe that for any company BirdEye will be of great use. It is easy to manage, easy to see statistics and easy to know feedback and how your customers feel all the time. It gives you great advance progress of how are you doing and how your company is doing regarding customers satisfaction. Users and Roles - Marketing, Administrative Assistant, Customer Service Specialist and CEO of the Company. Return on Investment - It has specialized the way we received customers reviews -It creates a good relationship Customer/ Company -It makes our work easy at the moment of collecting feedback -It has make a great impact on how customers see us on Google -It has bring more customers to our radar. -The satisfaction of our customers is the best return we can have and thanks to BirdEye we are able to manage these reviews -It has professionalized the way we look at feedbacks from a different perspective Alternatives Considered - We select BirdEye because it is a software that is really easy to use. It is easy for customers to provide feedback and write how they feel. it is easy to manage. Other Software Used - Lead Forensics, GoDaddy, QuickBooks Enterprise Solutions

Nicole S. on Capterra

★★

3 years ago

BirdEye is essential for my business in tourism! Pros: It is so simple to respond to comments/reviews on multiple platforms. It is so nice to not have to be able to log in to every platform and comment on reviews. Cons: Nothing. I have no major complaints about this software. I have used to weekly for a long period of time and it is great. Overall: Commenting on reviews is so easy now. This software has helped our company so much.

Kang Rihno on GooglePlay

★★

4 years ago

Awesome customer support. Very helpful in assisting me with an issue that I had.

chris c. on Capterra

★★

4 years ago

Will NOT be renewing Pros: it was very Easy to use Before latest Upgrade.. Cons: The new upgrade is NOT user or employee friendly.. Overall: The new Upgrade is not user friendly... I get emails and or a text every time we send out a review request.. finding the review request button is now difficult.. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day..

Cheryl on SoftwareAdvice

★★

4 years ago

Reviews with BirdEye very important to reach our patients and Birdeye allows us to text message. Pros We like Birdeye for the ease of reviews sent to our patients. We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp. They also respond quickly if a negative review appears. The text messaging is very helpful on a day to day basis to reach our patients. Cons I would like to see the software intergrate with our dental software Dentrix, so we may see multiple families due for treatment and or exams and account balances Reasons for Choosing Birdeye Better text messaging and handling of our reviews

MACEY on SoftwareAdvice

★★

4 years ago

BirdEye Really Helped Our Company Get Reviews And More Business I'm happy to report that our experience using BirdEye has been Terrific! We are thrilled at all the feedback we have received after using this software. Pros The software really helped to get feedback from our customers. Our Google reviews have significantly increased since using the BirEye Platform Cons The software has been very helpful and I have not found any Cons or Flaws with this system.

James on SoftwareAdvice

★★

4 years ago

Complete suite to build and boost online presence Pros 24 Hour Customer support Has almost all tools to boost the online presence for a business. They provide free quotation Cons Haven't noticed any glitch so far. I think its all good.