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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Game Changer!" What do you like best about Birdeye? The feedback gate process is incredible at helping us address negative customer experiences and getting happy customers to share about their experience online. We have never been able to figure out our online reputation until now. What do you dislike about Birdeye? Not much to dislike. Everything works really well! The one thing to work on would be the integration with Service Titan, our CRM. We have our office staff manually enter in customer info to send reviews to and t... read more
"Quick Feedback" What do you like best about Birdeye? Helps us work quickly with unhappy customers to deal with their issues. What do you dislike about Birdeye? The monthly cost, but doesn't everyone want to pay less for accounts. What problems is Birdeye solving and how is that benefiting you? Fixing issues with our homeowners and finding out who is not doing their job.
"Great reviews for your small business- That's how its done." What do you like best about Birdeye? Easy to use. can have all my tech out in the field do it after each job and gets reviews back quickly. What do you dislike about Birdeye? So far not anything. This program has helped increase my good reviews on Google by 2 fold. Recommendations to others considering Birdeye: use it. Super easy to get reviews and fast. even the techs out in the filed use it each day. Helps the small business grow its online footprint. What probl... read more
We signed up with BirdEye this year to help mainly with Reputation Management and Chat option. We have had huge success thus far with both and are pleased with the service. The App is easy to use and allows us to respond to customers within seconds.
Business response:
Thank you so much for your kind words, Adam. We really appreciate you taking the time out to share your experience with us. Cheers, BirdEye
"Best customer service and great app !" What do you like best about Birdeye? The onboarding process and the simple of use. What do you dislike about Birdeye? In the begin it was the possibility of translation in French, but they fixed it afterwars. What problems is Birdeye solving and how is that benefiting you? SEO and brand management.
"Great Service and Even Better Customer Service" What do you like best about Birdeye? The customer service we have received since switching to BirdEye has been fantastic. I am such a fan of the tool but on the occasion that I get stumped on something, there is always someone ready to lend a helping hand. What do you dislike about Birdeye? BirdEye is great! The only downside is they are not partnered with Yelp anymore. My only wish is they were Yelp partners. What problems is Birdeye solving and how is that benefiting you? We... read more
"Good Service!" What do you like best about Birdeye? Review Collection, API Service, Customer Service What do you dislike about Birdeye? Sometimes the response takes too much time What problems is Birdeye solving and how is that benefiting you? Get all company reviews from just 1 platform.
"Great Reputation Management System" What do you like best about Birdeye? The customer service is amazing! The platform has been so easy to use, but has done a LOT of us. What do you dislike about Birdeye? I wish we could send out texts to let patients know their RX are ready, but that might be something that will come in the near future... Recommendations to others considering Birdeye: Do it! What problems is Birdeye solving and how is that benefiting you? Reputation Management was HUGE for us. We originally had a very nega... read more
"A comprehensive approach to review monitoring" What do you like best about Birdeye? BirdEye is comprehensive. You can see reviews from all sources, reply to them where possible and even create tickets to address issues if needed. What do you dislike about Birdeye? The integration with our management software is less than desirable but maybe that's more about that software than BirdEye. What problems is Birdeye solving and how is that benefiting you? We have been able to source more and more positive reviews than ever before... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,586 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 5:00 p.m.