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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"A pretty spectacular platform" What do you like best about Birdeye? It's hard to say what i like best because once you understand the platform and all the features. Everything is pretty awesome. The degree to which you are able to filter and address all concerns across all sites is great and the reports provided are instrumental. What do you dislike about Birdeye? I think the platforms biggest shortcoming is its interaction with Yelp. Reviews take too long to be picked up by the platform, responses posted to Yelp either nev... read more
Business response:
A pretty spectacular platform? More like pretty spectacular user! Romaine - we love hearing feedback from super users like you - keep shooting for the moon and landing among the stars! 🤩
"Great service " What do you like best about Birdeye? I love how the platform is east to use and if you need assistance they are always there to help you through it! Thanks so much! What do you dislike about Birdeye? I dont liek you cant reply directly to yelp from the platform What problems is Birdeye solving and how is that benefiting you? Responding to reviews in one place for all locations for all review platforms. Plus auto review request emails for customers
"Easiest way to build a great online reputation!" What do you like best about Birdeye? BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook. What do you dislike about Birdeye? I can't think of any downsides of using this tool! What problems is Birdeye solving and how is that benefiting you? I've been able to increase our overall rating which just brings us more business.
"Bite the bullet and get it" What do you like best about Birdeye? We had 4 google reviews and a handful of Facebook recommendations before we got Birdeye. The product is really good and has already paid for itself and it’s been one month! What do you dislike about Birdeye? I don’t like that you can’t refresh the patient chart every 5 minutes. The BE connector has a limit of 1 hour What problems is Birdeye solving and how is that benefiting you? We are getting many many patient reviews from our patients.
"Functionality & Great Customer Service" What do you like best about Birdeye? The product works as intended and customer service made onboarding a cinch What do you dislike about Birdeye? Nothing so far. Everything is working as intended What problems is Birdeye solving and how is that benefiting you? Pushing reviews through a syndicated platform
"BirdEye is the BEST way to track AND follow up with online reviews." What do you like best about Birdeye? Information is comprehensive and specific. What do you dislike about Birdeye? The only thing relates to the automatic responses. Although we have several of them, sometimes the one that's inserted isn't exactly the appropriate one. Not sure exactly how to solve this problem though. Recommendations to others considering Birdeye: I would HIGHLY recommend BirdEye to any business, especially with regard to reputation manage... read more
"Amazing Online Review & Performance Management Tool" What do you like best about Birdeye? I love BirdEye's features. I love the fact that you can add web chat to your website, send automated campaigns, and see all the reviews you've ever acquired on one landing page. It makes the review process so simple which I appreciate a lot as the only marketing employee at my company. Before partnering with BirdEye, getting reviews seemed like a mundane and difficult task so thank you BirdEye for making an easy-to-use platform for eve... read more
"Very Helpful Staff as well as an Easy-to-Lean System" What do you like best about Birdeye? I like that we have a feature that allows us to instantly communicate with people. I also like the data collection and being able to see the chart of how reviews have progressed over time. What do you dislike about Birdeye? There are some features that I tend to forget where they are, but other than that there isn't really a negative for me. What problems is Birdeye solving and how is that benefiting you? Our review responses have def... read more
"Working with Birdeye has been very easy and productive!" What do you like best about Birdeye? Very direct, very easy to work with company. I appreciate everything they have done! The number of reviews have increased ! What do you dislike about Birdeye? I really don't know, maybe lack of knowledge of all that Birdeye can do Recommendations to others considering Birdeye: Go for it@ What problems is Birdeye solving and how is that benefiting you? It has led to increase reviews and now increased reviews!
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,517 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com