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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Very Pleased with BirdEye" What do you like best about Birdeye? I get immediate responses to surveys from my clients and I can respond back quickly. What do you dislike about Birdeye? I have not had any problems with BirdEye. What problems is Birdeye solving and how is that benefiting you? Discovering clients issues and soloing them as quickly as possible.
"Reviews are Easy to Manage" What do you like best about Birdeye? The alerts any time a review is received What do you dislike about Birdeye? Sometimes having to log into a different system to read the whole review, mainly Google ones What problems is Birdeye solving and how is that benefiting you? It is great to hear the times we do well and when we miss the mark, I usually have direct examples of people and instances to learn from and change.
"Great platform!" What do you like best about Birdeye? Love that it gathers content from a variety of sites to make it easier to be aware of the comments/reviews being made about the company and if people are using more than one site to leave the same messages. The notifications both by email and text when reviews come in is great! Great for having multiple locations. What do you dislike about Birdeye? Overall rating gets a little skewed on Yelp. Sometimes the software seems a little buggy and can be difficult to navigate. H... read more
"Great Experience." What do you like best about Birdeye? I Iike the fact you can see reviews from multiple sites. What do you dislike about Birdeye? I do not dislike anything about BirdEye. What problems is Birdeye solving and how is that benefiting you? Solving issues with patients that did not have the best experience possible. The benefit is seeing what patients those were.
"I like how fast I can review my customers' experiences by being up to date.." What do you like best about Birdeye? Promptness and Accuracy. The fact I can gauge how we are doing from my customer's perspective. What do you dislike about Birdeye? Nothing really. I have been using the BirdEye for over a year and I really like the results. What problems is Birdeye solving and how is that benefiting you? The fact that I get instant feedback on all my customers about their experience.
"Birdeye is an easy and great system to use for reviews." What do you like best about Birdeye? I appreciate the simplicity and quick feedback. What do you dislike about Birdeye? .................................................... What problems is Birdeye solving and how is that benefiting you? Tracking resident problems and receiving feedback
"Helpful!" What do you like best about Birdeye? A one-stop-shop for all reviews to be responded to quickly. What do you dislike about Birdeye? some websites require you to go to their site to respond. What problems is Birdeye solving and how is that benefiting you? quick and easy responses.
"Volume of reviews" What do you like best about Birdeye? The volume of quality reviews is amazing. It is hard to get customers to review your product normally but BirdEye has a very effective system of reaching our customers. What do you dislike about Birdeye? Nothing really. Occasionally we get NR review and is usually just a comment about our service and wish they could be steered toward a review. Recommendations to others considering Birdeye: If you want a lot more volume of great reviews about your services then BirdEye ... read more
"Birdeye really works!" What do you like best about Birdeye? I love the text to review part of the program. We have used different review platforms over the years and all have been email-based. When the customer enters their phone number themselves to review our company we have found that almost 100% of the customers will review us. What do you dislike about Birdeye? There is not anything that I dislike about the program. Recommendations to others considering Birdeye: If your current review platform is bringing reviews with ... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,498 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com