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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"BirdEye keeps an eye out for me!" What do you like best about Birdeye? Crafting templates to speed through responses! What do you dislike about Birdeye? Sometimes deleted reviews get stuck, and it makes it difficult to keep track of reviews that need to be answered. Recommendations to others considering Birdeye: If using for a high volume of review responses, take the time to build response templates that can be easily modified per review. Also, if you get reviews from multiple platforms, make sure to set that up at sign-up... read more
Business response:
We appreciate the feedback, Colleen! Love that you're taking advantage of the ability to create response templates. It definitely a time saver and comes in handy when you generate lots of reviews that need to be responded to.
"Reviews come in very quickly" What do you like best about Birdeye? All the reports and analytics.I can see what my competitors are being rated as well. What do you dislike about Birdeye? Nothing at this moment. There is nothing that I have found to dislike. What problems is Birdeye solving and how is that benefiting you? Client satisfaction.
"Very Happy with Service" What do you like best about Birdeye? I like Birdeye because of the filtering of the reviews. Gives you a chance to catch misunderstood problems before the reviews go public. What do you dislike about Birdeye? The filter can also catch positive reviews that unfortunately do not get seen publicly. Recommendations to others considering Birdeye: Get this software if you value your business. We love it. What problems is Birdeye solving and how is that benefiting you? I believe the more your locations are... read more
"Easy use, helpful" What do you like best about Birdeye? Consulates all my reviews into one page, able to see competitive markets What do you dislike about Birdeye? Nothing really other than I wish it filtered out Yelp and google What problems is Birdeye solving and how is that benefiting you? Keeps people from going straight to yelp
"Excellent Service" What do you like best about Birdeye? How easy it is to add contact information and how easy it is to use overall. Simple but yet affective. What do you dislike about Birdeye? The only thing I can think of is the format. Update where the tabs are. Recommendations to others considering Birdeye: Reviews bring in business. Get as many reviews for your company as you can! What problems is Birdeye solving and how is that benefiting you? We can reach out to the customers with ease and provide world class service... read more
"Perfect for businesses who need an overview of their customer service!" What do you like best about Birdeye? I love being able to see an entire snapshot of all of the reviews, from Google, as well as internal feedback. I also love seeing a "rating" that includes internal feedback that is not just from Google. What do you dislike about Birdeye? I wish the public view of a company's BirdEye page had more information for potential customers to see. Customers love seeing lots of feedback for us. Recommendations to others consid... read more
"BirdEye has helped better our business" What do you like best about Birdeye? Customers tend to leave reviews only when they are upset, by using BirdEye customers are given the option to leave a review about their GREAT experience. What do you dislike about Birdeye? Honestly I don't really have any dislikes What problems is Birdeye solving and how is that benefiting you? I a able to see when clients are upset and get the conversation offline. I am able to use the dashboard and have all the reviews in one place.
"Clear and Simple Results" What do you like best about Birdeye? The information is Fantastic and the simple layout is really nice. What do you dislike about Birdeye? So far I have no issues at all with this. Recommendations to others considering Birdeye: Simple straight forward and very easy to use with lots of information What problems is Birdeye solving and how is that benefiting you? We get a more accurate reading of the reviews
"BirdEye is Excellent" What do you like best about Birdeye? I enjoy using the BirdEye site and app because it makes it really easy to stay on top of our social and review presence. What do you dislike about Birdeye? There's not much to dislike. However, sometimes on the app, filtering my ticket results doesn't load correctly. What problems is Birdeye solving and how is that benefiting you? I do not have to go to a ton of websites to track my reviews and feedback. Having the ease of one site really saves me time. We've had a ... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,548 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.