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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great!!" What do you like best about Birdeye? I like the fact that I can see reviews from our residents for any services we have performed for them and am able to respond accordingly directly from the app What do you dislike about Birdeye? 1 star reviews are terrible but with this program/app it is far easier to get right to the bad stuff and respond quickly What problems is Birdeye solving and how is that benefiting you? Much easier to weed out sour reviews, monitoring reviews is much easier with notifications than having ... read more
"Boost your online presence with Birdeye!" What do you like best about Birdeye? Birdeye makes it easy for our clients to give us feedback, whether it is positive or negative. When there is a negative review, the client is easily able to contact us directly so that we can make it right for them! What do you dislike about Birdeye? Honestly, there isn't anything that I can think of that I dislike about Birdeye. It's an easy way for clients to communicate with us regarding their experience with us. Recommendations to others cons... read more
"Very pleased with our decision to work with BirdEye" What do you like best about Birdeye? My favorite part of BirdEye is our account rep Arpit Saxena, he is amazing!. He has walked me through everything making sure I understand all of the ways to utilize this program and making sure everything is working correctly. He has weekly phone meetings with me. What do you dislike about Birdeye? My only struggle is customers have to log into their google account or facebook account to leave a review, so people who don't utilize thos... read more
"Exceptional performance from a great platform" What do you like best about Birdeye? Key features that mean the most to me are the ability to directly compare traffic from various review sources with my competition in an easy to view format, as well as the ticketing system. What do you dislike about Birdeye? It's focus on location based companies. E-Commerce settings or an Ecommerce profile would be much appreciated. What problems is Birdeye solving and how is that benefiting you? Review monitoring across several review site... read more
"Great customer experience tool" What do you like best about Birdeye? It´s easy to understand and saves you a lot of time when it comes to customer experience reviews. What do you dislike about Birdeye? until now i do not have any comment of dislike. It has been usefull. Recommendations to others considering Birdeye: Easy to use and helpful What problems is Birdeye solving and how is that benefiting you? You have different review sources in one place and it is easier to capture information from customers.
"Birdeye has changed our business (and Industry) for the better" What do you like best about Birdeye? What is most helpful is how bird-eye aggregates all the reviews and allows you to respond from a central dashboard. This makes my managers' lives so much easier. The ability to track review trends over time is extremely helpful as well. What do you dislike about Birdeye? We wish that birdie had better integration with Yelp in the same way other review sites have; such as OpenTable, Google, Facebook, and Trip Advisor. Other t... read more
"A necessary tool for your business" What do you like best about Birdeye? Truly I can't imagine being able to monitor online reviews without BirdEye - the consolidation of all the different platforms makes it so easy to feel in control of reviews/responses. This is a business must. What do you dislike about Birdeye? Some automatic replies would be really great to have available for quick responses. What problems is Birdeye solving and how is that benefiting you? Time, feeling of control
Business response:
Thanks for the great review! Glad you're loving BirdEye. We do have the option of automating replies! Please contact our support team and they can show you how to do that (it's easy!).
"Great tool for boosting reviews" What do you like best about Birdeye? We love that it engages our parents after their appointments to tell us how their appointment was. We have seen a large increase in our reviews both on google and facebook which helps draw parents to our practice. We have been really happy with our decision to use Birdeye to boost our practices presence on social media. What do you dislike about Birdeye? Since we are pediatric I wish their system was able to pull the parents name to address the review to ... read more
"Excellent Customer Service & Very Effective for Generating Reviews" What do you like best about Birdeye? BirdEye made setting up our account a breeze. We had an excellent service rep helping all the way. They helped setup our templates for email & text message reviews, walked us through all the account settings, and everything else. The BirdEye program is very user friendly, easy to navigate, and easy to learn. Our company receives reviews on several different platforms and we love how BirdEye consolidates it all together o... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,550 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.