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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"i loved using birdeye its one of the easiest way to get my knowledge of all the reviews" What do you like best about Birdeye? BirdEye is a review aggregation dashboard software that collects reviews from multiple different websites which makes answering to customers easy and fast What do you dislike about Birdeye? Birdeye aggregates ALL Yelp reviews which skews the overall rating on Birdeye and does not synchronize with actual Yelp rating. What problems is Birdeye solving and how is that benefiting you? speaking with custo... read more
"Good Stuff" What do you like best about Birdeye? Great for companies to see how well or bad they are doing with customer service What do you dislike about Birdeye? nothing very good resource, keep location positive for current and future customers What problems is Birdeye solving and how is that benefiting you? No problems, sometimes tough for not so happy customers, they dont have a live person to speak with. BEnefits are to see how well you are doing and what you can fix or solve.
"Quick and effective way to reach out customers" What do you like best about Birdeye? Birdeye is an easy and effective way to know how our customers are feeling. What do you dislike about Birdeye? No issues, birdeye works great for us. Thanks! What problems is Birdeye solving and how is that benefiting you? Birdeye allows us to quicly and effectivley solve issues that we may have otherwise not known about.
"BirdEye" What do you like best about Birdeye? I am glad you implemented a scoring system for reviews. Website is easy to use, easy to access data. What do you dislike about Birdeye? The long list of surveys that say "running" when we are not using all of them any longer. Should be able to archive those. What problems is Birdeye solving and how is that benefiting you? N/A
"Reviews Simplified" What do you like best about Birdeye? I love how Birdeye pulls in reviews from all websites (google, Facebook, yelp, etc). Then you can view all the reviews in one streamline location. They also show you your average score over various periods of time. What do you dislike about Birdeye? It is not always super user friendly when it comes to scoring on the selected keywords we look for in the reviews. Recommendations to others considering Birdeye: Increasing user-friendliness. Im not sure what other kind of... read more
"Awesome Patient Satisfaction Vendor" What do you like best about Birdeye? Patient Reviews and Satisfaction Results What do you dislike about Birdeye? Nothing so far. We have been very pleased with their services. Recommendations to others considering Birdeye: Birdeye is an excellent vendor to utilize in order to enhance your patient satisfaction response via social media. What problems is Birdeye solving and how is that benefiting you? We have been able to address any patient satisfaction issues in a timely manner, as well ... read more
"Very Pleased with BirdEye" What do you like best about Birdeye? I get immediate responses to surveys from my clients and I can respond back quickly. What do you dislike about Birdeye? I have not had any problems with BirdEye. What problems is Birdeye solving and how is that benefiting you? Discovering clients issues and soloing them as quickly as possible.
"Reviews are Easy to Manage" What do you like best about Birdeye? The alerts any time a review is received What do you dislike about Birdeye? Sometimes having to log into a different system to read the whole review, mainly Google ones What problems is Birdeye solving and how is that benefiting you? It is great to hear the times we do well and when we miss the mark, I usually have direct examples of people and instances to learn from and change.
"Great platform!" What do you like best about Birdeye? Love that it gathers content from a variety of sites to make it easier to be aware of the comments/reviews being made about the company and if people are using more than one site to leave the same messages. The notifications both by email and text when reviews come in is great! Great for having multiple locations. What do you dislike about Birdeye? Overall rating gets a little skewed on Yelp. Sometimes the software seems a little buggy and can be difficult to navigate. H... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,684 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.