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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"An average of 100 great reviews each month!" What do you like best about Birdeye? One of the best things I like about Birdeye is the dashboard. I can quickly take a look at where we stand as a group practice and dive deeper by location and to the provider in our busy ophthalmic practice. I can read and respond to the reviews right there as well as check out our patient satisfaction surveys. I can compare us to our competition. Its a great thing! What do you dislike about Birdeye? So far in the last six months there has not ... read more
"Recommend to Friends and Family, Never tell your competition " What do you like best about Birdeye? The hands on, fully automated and professionally setup to work. Its on and working 24/7 and every review get answered. Constantly and effectively working representing us in a way we want to be represented What do you dislike about Birdeye? Everything was great. Nothing bad to say about bird eye Wish I knew about birdeye a few years ago. The integration was smooth, the training was easy and in-depth. For sure a solution to a ... read more
"Are you great? This is how you tell people!" What do you like best about Birdeye? The user friendliness of the program / online support is also clutch! What do you dislike about Birdeye? Honestly not one thing. If I were being nitpicky, I’d say more templates to illicit reviews What problems is Birdeye solving and how is that benefiting you? We had to come up with our own template for patient reviews. The benefits are the ease of use!
"A pretty spectacular platform" What do you like best about Birdeye? It's hard to say what i like best because once you understand the platform and all the features. Everything is pretty awesome. The degree to which you are able to filter and address all concerns across all sites is great and the reports provided are instrumental. What do you dislike about Birdeye? I think the platforms biggest shortcoming is its interaction with Yelp. Reviews take too long to be picked up by the platform, responses posted to Yelp either nev... read more
Business response:
A pretty spectacular platform? More like pretty spectacular user! Romaine - we love hearing feedback from super users like you - keep shooting for the moon and landing among the stars! 🤩
"Great service " What do you like best about Birdeye? I love how the platform is east to use and if you need assistance they are always there to help you through it! Thanks so much! What do you dislike about Birdeye? I dont liek you cant reply directly to yelp from the platform What problems is Birdeye solving and how is that benefiting you? Responding to reviews in one place for all locations for all review platforms. Plus auto review request emails for customers
"Easiest way to build a great online reputation!" What do you like best about Birdeye? BirdEye makes it extremely easy to send an rating and review request to our customers with options of various review sites like BBB, Google and Facebook. What do you dislike about Birdeye? I can't think of any downsides of using this tool! What problems is Birdeye solving and how is that benefiting you? I've been able to increase our overall rating which just brings us more business.
"Bite the bullet and get it" What do you like best about Birdeye? We had 4 google reviews and a handful of Facebook recommendations before we got Birdeye. The product is really good and has already paid for itself and it’s been one month! What do you dislike about Birdeye? I don’t like that you can’t refresh the patient chart every 5 minutes. The BE connector has a limit of 1 hour What problems is Birdeye solving and how is that benefiting you? We are getting many many patient reviews from our patients.
"Functionality & Great Customer Service" What do you like best about Birdeye? The product works as intended and customer service made onboarding a cinch What do you dislike about Birdeye? Nothing so far. Everything is working as intended What problems is Birdeye solving and how is that benefiting you? Pushing reviews through a syndicated platform
"BirdEye is the BEST way to track AND follow up with online reviews." What do you like best about Birdeye? Information is comprehensive and specific. What do you dislike about Birdeye? The only thing relates to the automatic responses. Although we have several of them, sometimes the one that's inserted isn't exactly the appropriate one. Not sure exactly how to solve this problem though. Recommendations to others considering Birdeye: I would HIGHLY recommend BirdEye to any business, especially with regard to reputation manage... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,550 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.