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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"I was skeptical at first. But it really works, and very simple to use." What do you like best about Birdeye? How easy it is for patient to respond and comment, and how easy it is for our staff to send out requests right away if we choose. The quick response to our questions when needed is great also. What do you dislike about Birdeye? There is really nothing I can think of that I don't like about BirdEye so far. Its been working for us. What problems is Birdeye solving and how is that benefiting you? We are making it easy f... read more
"A Good Review Management Solution" What do you like best about Birdeye? I like that everything is centralized after setup, meaning that all reviews can be shown in one place. this is helpful in getting an overall look at how our business is doing. What do you dislike about Birdeye? It can be difficult sometimes to be completely clear on why some processes (such as sending emails or texts) fail. What problems is Birdeye solving and how is that benefiting you? We are able to have everything in one place, which makes it easy f... read more
"Reviews drive business. Birdeye is wonderful and gets results!" What do you like best about Birdeye? It gets quick results and allows people to express how pleased they were with your service. What do you dislike about Birdeye? That we have to put people's information in twice. Recommendations to others considering Birdeye: It is a wonderful service and is very effective. What problems is Birdeye solving and how is that benefiting you? You can reach anyone with a cell number and email address.
"BirdEye has been the single greatest review generation tool we have ever invested in." What do you like best about Birdeye? It just works. Take time to set it up well (your rep will help with this extensively) and once it is to your liking you can leave it to just do what it says it will. Generate mountains of positive reviews, and provide a means of receiving negative feedback to address problems as they arrive. What do you dislike about Birdeye? I would like more reporting for idiots. My team needs things at a 5th grade l... read more
"Help With Reviews" What do you like best about Birdeye? I like how all I have to do is get them our customer emails. What do you dislike about Birdeye? We had issues with ownership's of our location pages that I wish they had a better connection or partnership with Google to help. What problems is Birdeye solving and how is that benefiting you? We are receiving more 4 to 5 star ratings and positive written reviews. When you go from a 2 rating to a 3.9 or 4 rating that is the benefit of using Birdeye.
"Awesome platform" What do you like best about Birdeye? Birdeye allows us to proactive and encourage our client's to write reviews What do you dislike about Birdeye? I wish that it was easier for people to leave Google Reviews What problems is Birdeye solving and how is that benefiting you? BirdEye has allowed us to get honest feedback from our customers in real-time. In the few circumstances where a customer has been unhappy, we've been able to address the problem quickly.
"Wonderful company top work with" What do you like best about Birdeye? Helpful company members that are always courteous and pleasant to deal with. So far I have only had great experiences every time that I have asked a question or required assistance. What do you dislike about Birdeye? I haven't found anything I don't like yet. A suggestion to consider would be providing a portal to manage social media posts and campaigns. Recommendations to others considering Birdeye: definitely consider this service if you are looking at ... read more
Business response:
Thanks so much Thelma! We're glad you're loving BirdEye. If you want more information on our social media management, we'd love to show you that feature as well. We do offer that and many of our customers love the convenience of having their social media posts and management all in one place.
"Effective Online Review Management Platform" What do you like best about Birdeye? It has one of the most user-friendly interfaces, coupled with excellent customer service and support integration I've seen. Also, they were open to helping us with some API customizations which really helps our team manage and monitor reviews internally. What do you dislike about Birdeye? The notification feature is nice, as you can set up the notification frequency (instantly, daily, weekly) - but you can't set up more than one. I might want ... read more
"Great Daily Reviews" What do you like best about Birdeye? I love seeing all of our reviews coming in every day and having them all in 1 email. Being able to ask satisfied patients to leave a review. What do you dislike about Birdeye? There seemed to be some confusion with our patients when submitting a review. They pushed 5 stars but got an "I'm Sorry" email. Recommendations to others considering Birdeye: Be sure to inform Birdeye of all of your accounts or separate locations. What problems is Birdeye solving and how is tha... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,536 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com