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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great value, great service." What do you like best about Birdeye? This service was easy to implement, it works exactly how it was expected to, the dashboard is intuitive, and the customer service and support is great. What do you dislike about Birdeye? If there is one nit to pick, occasionally a disgruntled customer will get a message and instead of clicking on "if you were dissatisfied with our service, please tell us what went wrong and how we can improve" they click on "review us online." It is rare, but every now and ag... read more
"Useful site for tracking customer and prospect feedback" What do you like best about Birdeye? The dashboard on the main login is easy to navigate so finding current reviews is an easy task. What do you dislike about Birdeye? I am fairly new to the site so I haven't seen any negative aspects. It works as advertised. What problems is Birdeye solving and how is that benefiting you? Tracking customer or in my case resident feedback. Having just one site to visit makes it an easier task.
"BirdEye definitely helps us raise the bar!" What do you like best about Birdeye? I like that it makes it easy for us to access reviews, which in the end helps us out with satisfying our clients. What do you dislike about Birdeye? There really isn't anything I don't like about it to be honest. It's easy access with out going to all platforms! What problems is Birdeye solving and how is that benefiting you? With birdeye we're able to see which tenants aren't happy with they're properties. Which makes it easier to see who we n... read more
"Bird Eye Review " What do you like best about Birdeye? I like that I get text messages when anyone leaves me ratings on my page. That way our response time is faster and more efficient for everyone. What do you dislike about Birdeye? The website layout is a bit hard to understand at first, but the more you use it the easier it gets. What problems is Birdeye solving and how is that benefiting you? If we happen to get a negative review on our page, we have that chance to try and solve the problem while its happening as appose... read more
"Great!!" What do you like best about Birdeye? I like the fact that I can see reviews from our residents for any services we have performed for them and am able to respond accordingly directly from the app What do you dislike about Birdeye? 1 star reviews are terrible but with this program/app it is far easier to get right to the bad stuff and respond quickly What problems is Birdeye solving and how is that benefiting you? Much easier to weed out sour reviews, monitoring reviews is much easier with notifications than having ... read more
"Boost your online presence with Birdeye!" What do you like best about Birdeye? Birdeye makes it easy for our clients to give us feedback, whether it is positive or negative. When there is a negative review, the client is easily able to contact us directly so that we can make it right for them! What do you dislike about Birdeye? Honestly, there isn't anything that I can think of that I dislike about Birdeye. It's an easy way for clients to communicate with us regarding their experience with us. Recommendations to others cons... read more
"Very pleased with our decision to work with BirdEye" What do you like best about Birdeye? My favorite part of BirdEye is our account rep Arpit Saxena, he is amazing!. He has walked me through everything making sure I understand all of the ways to utilize this program and making sure everything is working correctly. He has weekly phone meetings with me. What do you dislike about Birdeye? My only struggle is customers have to log into their google account or facebook account to leave a review, so people who don't utilize thos... read more
"Exceptional performance from a great platform" What do you like best about Birdeye? Key features that mean the most to me are the ability to directly compare traffic from various review sources with my competition in an easy to view format, as well as the ticketing system. What do you dislike about Birdeye? It's focus on location based companies. E-Commerce settings or an Ecommerce profile would be much appreciated. What problems is Birdeye solving and how is that benefiting you? Review monitoring across several review site... read more
"Great customer experience tool" What do you like best about Birdeye? It´s easy to understand and saves you a lot of time when it comes to customer experience reviews. What do you dislike about Birdeye? until now i do not have any comment of dislike. It has been usefull. Recommendations to others considering Birdeye: Easy to use and helpful What problems is Birdeye solving and how is that benefiting you? You have different review sources in one place and it is easier to capture information from customers.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,813 reviews.
When is Birdeye open?
Birdeye is closed now. It will open at 9:00 a.m.