This profile has been claimed by the business owner or representative.
Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great customer experience tool" What do you like best about Birdeye? It´s easy to understand and saves you a lot of time when it comes to customer experience reviews. What do you dislike about Birdeye? until now i do not have any comment of dislike. It has been usefull. Recommendations to others considering Birdeye: Easy to use and helpful What problems is Birdeye solving and how is that benefiting you? You have different review sources in one place and it is easier to capture information from customers.
"Birdeye has changed our business (and Industry) for the better" What do you like best about Birdeye? What is most helpful is how bird-eye aggregates all the reviews and allows you to respond from a central dashboard. This makes my managers' lives so much easier. The ability to track review trends over time is extremely helpful as well. What do you dislike about Birdeye? We wish that birdie had better integration with Yelp in the same way other review sites have; such as OpenTable, Google, Facebook, and Trip Advisor. Other t... read more
"A necessary tool for your business" What do you like best about Birdeye? Truly I can't imagine being able to monitor online reviews without BirdEye - the consolidation of all the different platforms makes it so easy to feel in control of reviews/responses. This is a business must. What do you dislike about Birdeye? Some automatic replies would be really great to have available for quick responses. What problems is Birdeye solving and how is that benefiting you? Time, feeling of control
Business response:
Thanks for the great review! Glad you're loving BirdEye. We do have the option of automating replies! Please contact our support team and they can show you how to do that (it's easy!).
"Great tool for boosting reviews" What do you like best about Birdeye? We love that it engages our parents after their appointments to tell us how their appointment was. We have seen a large increase in our reviews both on google and facebook which helps draw parents to our practice. We have been really happy with our decision to use Birdeye to boost our practices presence on social media. What do you dislike about Birdeye? Since we are pediatric I wish their system was able to pull the parents name to address the review to ... read more
"Excellent Customer Service & Very Effective for Generating Reviews" What do you like best about Birdeye? BirdEye made setting up our account a breeze. We had an excellent service rep helping all the way. They helped setup our templates for email & text message reviews, walked us through all the account settings, and everything else. The BirdEye program is very user friendly, easy to navigate, and easy to learn. Our company receives reviews on several different platforms and we love how BirdEye consolidates it all together o... read more
"Excellent Results!" What do you like best about Birdeye? It saves so much time chasing customers asking for feedback. Reviews are critical in today’s world of a healthy business. What do you dislike about Birdeye? Being that they’re new, there are a few undeveloped features but all of them are known about and have plans for future development. What problems is Birdeye solving and how is that benefiting you? Our customers are giving us excellent direct feedback that otherwise we would have never known about.
"Effective & Powerful Social Media Marketing Tool" What do you like best about Birdeye? The most helpful aspects of the basic services provided by BirdEye, for our small business, have been the automated local listing management, the ease of centrally monitoring and responding to reviews, and the power of creating streamlined ways of requesting reviews. What do you dislike about Birdeye? I dislike the ways uploaded contacts can be managed; the management tools could be expanded to provide better organizing and grouping of co... read more
Business response:
Hi Michael, Thanks so much for your great feedback. We're happy to see your business is doing so well with BirdEye! We're always busy over here innovating, and we have a new mobile app being released in January! BirdEye is completely HIPPA compliant, so please reach out to me at jennifer@birdeye.com with any compliance questions.
"Very Good" What do you like best about Birdeye? Instant notifications about reviews and feedback What do you dislike about Birdeye? Takes about 1 day to get notify about reviews Recommendations to others considering Birdeye: Very Easy to use What problems is Birdeye solving and how is that benefiting you? No Problems, Instant respond and easy to communicate with patients
"BirdEye is easy to work with and bringing in great reviews for us" What do you like best about Birdeye? It is quick and to-the-point for the customer so they are more willing to fill it out What do you dislike about Birdeye? We went through a few challenging parts during set up Recommendations to others considering Birdeye: Would recommend! What problems is Birdeye solving and how is that benefiting you? We are receiving SO MANY positive reviews. We don't get many negative reviews
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,592 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 8:00 a.m.