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Birdeye

4.9

    Location details

    WeekdayScheduleStatus
    Mon9:00 a.m. to 6:00 p.m.
    Tue9:00 a.m. to 6:00 p.m.
    Wed9:00 a.m. to 6:00 p.m.
    Thu9:00 a.m. to 6:00 p.m.
    Fri9:00 a.m. to 6:00 p.m.
    SatClosed
    SunClosed
    4.97,812 reviews
    Select a rating
    Verified User in Financial S.'s profile image
    Verified User in Financial S. 
    5 years ago

    "Great way to aggregate reviews" What do you like best about Birdeye? Easy to see a dashboard of activity and know where reviews are coming from. What do you dislike about Birdeye? Some of the functionality is not very intuitive. But the support is very helpful in getting things figured out. What problems is Birdeye solving and how is that benefiting you? BirdEye allows us to keep track of reviews from all sources, as well as stay aware of the competition. It also helps us to see if there are any patterns in customer concern... read more

    Brooke W.'s profile image
    Brooke W. 
    5 years ago

    "Amazing Communications Platform " What do you like best about Birdeye? I love being able to communicate faster with customers, it is nice to have everything in one platform. This helps our company on many different levels. What do you dislike about Birdeye? I do wish that the surveys were easier to add to and easier to send out. Allow several options to fit each industry would be very helpful and would be used a lot more. Recommendations to others considering Birdeye: Using this platform makes communication with customer re... read more

    Verified User in Real E.'s profile image
    Verified User in Real E. 
    5 years ago

    "This Review Management Tool Works" What do you like best about Birdeye? Effective results: We've gained 47 reviews and increased our rating by half a star in under a month. What do you dislike about Birdeye? I would like to be able to track conversion rates by each individual who sends reviews. Also, I would like automation capabilities through BirdEye (or automation tools like Zapier) to automatically send review requests. Recommendations to others considering Birdeye: Take the leap! We went back and forth for 3+ months be... read more

    Daniel L.'s profile image
    Daniel L. 
    5 years ago

    "Finally a SaaS That Does What it Promises!" What do you like best about Birdeye? BirdEye really streamlines the process of customers accessing review sites which leads to not only an increase in review numbers, but reviews across across diverse platforms (BBB, Yelp, Facebook, Google, etc.) What do you dislike about Birdeye? Not a major downside, but if not adjusted properly, the repeated review requests can be a bit annoying for customers. Just make sure to tailor the frequency and type of communication to your clients tast... read more

    Ryan H.'s profile image
    Ryan H. 
    5 years ago

    "Service stands out" What do you like best about Birdeye? Product is good. Service is great. Superior issue resolution with white-glove dedicated tech support. My problem was responded to and resolved within 2 hours of reporting. And the same technician even checked back later in the week to ensure I was back up and running consistently. What do you dislike about Birdeye? I would like the ability to get SMS alerts when a new review has been submitted. What problems is Birdeye solving and how is that benefiting you? Faster re... read more

    Christopher M.'s profile image
    Christopher M. 
    5 years ago

    "G2 REVIEW" What do you like best about Birdeye? It is a price-conscious, easy-to-use review tool. Easy for employees and customers. What do you dislike about Birdeye? Nothing that I've disliked yet. CAnt think of anything Recommendations to others considering Birdeye: It is certainly worth trying. I went from 53 reviews on Google to 174 in approximately 1 month. What problems is Birdeye solving and how is that benefiting you? Having employees actually ask customers for a review. 

    Ashley M.'s profile image
    Ashley M. 
    5 years ago

    "Great tool for generating Google Reviews!" What do you like best about Birdeye? Being able to assign tickets to our Area Managers for complaints from customers has been a great feature for our company. What do you dislike about Birdeye? The ability to respond to Facebook reviews through Birdeye is no longer an option as Facebook has it set up on their end to mark our responses as spam. Not a Birdeye issue, really. Just unfortunate! Recommendations to others considering Birdeye: Birdeye has several different options to choos... read more

    An L.'s profile image
    5 years ago

    "Best Review Software" What do you like best about Birdeye? It works better than any other platform in terms of getting results. What do you dislike about Birdeye? The software works well with our current software with the integration, but doesn't integrate with all dental managment software. Recommendations to others considering Birdeye: Great program to get Google reviews What problems is Birdeye solving and how is that benefiting you? More new patients/clients 

    Verified User in I.'s profile image
    Verified User in I. 
    5 years ago

    "Insurance King recommends birdeye review platform " What do you like best about Birdeye? The plugin for our site https://www.insuranceking.com The reviews are updated daily and it’s helped us grow online. What do you dislike about Birdeye? Really don’t have any dislikes. Except for some employees are reluctant to send the links to customers. The leaderboard helps us to see which employees are utilizing it. Recommendations to others considering Birdeye: Just get your employees to use it and it will work. What problems is Bir... read more

    Frequently asked questions about Birdeye

    How is Birdeye rated?

    Birdeye has a 4.9 star rating with 7,812 reviews. 

    When is Birdeye open?

    Birdeye is closed now. It will open on Monday at 9:00 a.m.