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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Effective Online Review Management Platform" What do you like best about Birdeye? It has one of the most user-friendly interfaces, coupled with excellent customer service and support integration I've seen. Also, they were open to helping us with some API customizations which really helps our team manage and monitor reviews internally. What do you dislike about Birdeye? The notification feature is nice, as you can set up the notification frequency (instantly, daily, weekly) - but you can't set up more than one. I might want ... read more
"Great Daily Reviews" What do you like best about Birdeye? I love seeing all of our reviews coming in every day and having them all in 1 email. Being able to ask satisfied patients to leave a review. What do you dislike about Birdeye? There seemed to be some confusion with our patients when submitting a review. They pushed 5 stars but got an "I'm Sorry" email. Recommendations to others considering Birdeye: Be sure to inform Birdeye of all of your accounts or separate locations. What problems is Birdeye solving and how is tha... read more
"Very informative information; I utilize the submitted responses to educate my staff." What do you like best about Birdeye? I like that it interfaces with my email so it is easy to stay up to date with the reviews. What do you dislike about Birdeye? At this time, I cannot think of anything; very simple process. Recommendations to others considering Birdeye: I would like to say that it is a great learning tool for staff and myself. I am able to reach out to unsatisfied customers to attempt to meet their needs. What problems i... read more
"Very user friendly" What do you like best about Birdeye? Very user friendly. Helps navigate to find positive feedback. What do you dislike about Birdeye? I haven't had any issues. We send residents through birdeye and have not heard back any negative responses. Recommendations to others considering Birdeye: Great way to get feedback and improve business. What problems is Birdeye solving and how is that benefiting you? Able to see what needs to be addressed before the problem gets to much.
"Must have platform" What do you like best about Birdeye? We are now able to identify problems and opportunities in a timely manner thanks to Birdeye and the surveys campaigns. Our customers have a direct way to submit their feedback and we can quickly ask them for a review. The new 2.0 version is really a game-changer, it’s really easy to use and intuitive. What do you dislike about Birdeye? I would like to see a report per campaign. Recommendations to others considering Birdeye: Have a clear understanding of what the platf... read more
"Love this!" What do you like best about Birdeye? We have 60 different properties and each of those have at least 3-4 marketing channels. Having birdeye has really streamlined being able to get back to customers reviews quickly and also offers some possible automation option. Our managers struggled with getting reviews but with birdeye sending out the requests automatically, it has taken a huge burden off our team. What do you dislike about Birdeye? Some times our connection to our marketing channels in birdeye stops syncing... read more
"Very safe software." What do you like best about Birdeye? BirdEye makes testing our products unbelievably convenient for our clients. We can send a link via text or email, so that our customers can write a review quickly and easily. For our staff and our customers, this is convenient. It's also very easy to use. What do you dislike about Birdeye? So far, I have seen no downsides and for several months we used BirdEye. Recommendations to others considering Birdeye: Please use BirdEye firmly. It is extremely convenient and us... read more
"Birdeye Works" What do you like best about Birdeye? Birdeye makes managing your online reputation a much easier task. It is easy to use and has great reporting tools. What do you dislike about Birdeye? It can be a little chunky when trying to manage more than 1 property. Recommendations to others considering Birdeye: Birdeye is a great system and I recommend it to anyone What problems is Birdeye solving and how is that benefiting you? We have managed to increase our star rating tremendously with Birdeye
"Birdeye - Ellada Studio" What do you like best about Birdeye? I love the fact that our clients get an instant request for an appt and we can text them if anything wasn't as expected What do you dislike about Birdeye? Sometimes people don't like the texts, but can't please everyone, we can just remove them from the list Recommendations to others considering Birdeye: DO IT! What problems is Birdeye solving and how is that benefiting you? Instant reviews, lack of reviews is the problem that we solved.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,550 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.