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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
very happy with the response time and resolution.
I got an extremely quick, friendly and informative email from Rachel Randall. What a pleasure in today's automated and impersonal webworld! It told me you value your customers and their needs.
The problem we were experiencing was a birdeye system-wide issue, and it was resolved within the day.
I received a thorough and timely response from Customer Support. We were trying to integrate reviews from additional review sites, but these reviews cannot be automatically aggregated, which is a service we would like to see in the future. While disappointing, it was not an issue with the customer support team.
I have had to contact Birdeye support a few times this week for what turned out to be minor problems. As a new user, they have been very helpful, very friendly, incredibly quick to fix any problems, and provide links to articles so I can fix the issue next time. Very impressed. Please look up the reps that helped and give them a pat on the back for me.
I kept missing the calls for support, but the representative in charge with my case was very patient and did not give up until we got it figured out. He didn't not show any sign of annoyance or dissatisfaction with me, even though by missing his calls multiple times, I dragged the interaction out over a full week. All things considered, it was good customer service and I am happy with how it all went.
Not a good experience dealing with Birdeye. I would not recommend their services. Also, customer service is extremely poor.
They were able to quickly fix the issue behind the scenes. By the time a tech support person called things were already working for 2 days.
This company is a complete scam. We contacted them numerous times to remove the website with absolutely no response. They were excited to get us on board by paying $5000.00 annually but when we discovered they had created this fake micro website they will not return my calls or emails.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,549 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 5:00 p.m.