This profile has been claimed by the business owner or representative.
Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This customer service representative was very knowledgeable, patient and helpful in teaching me how to use the new software we just had installed a couple of days ago. I appreciated that he had been trained so well, so that he could answer my questions thoroughly.
It was challenging communicating with the tech support. There was a language barrier, and I could barely hear her. she said that she could barely hear me as well, and even when she tried to conference me in using the computer, she could not hear me. I was frustrated with the video conferencing due to the multiple steps needed to give access. You might look into a more user friendly system. In the end I was satisfied with the result of the phone call. all of my needs were eventually met.
I would have loved to understand what happened in the first place, but they fixed the issue incredibly quickly and were very friendly!
The customer service rep. was kind, listened and responded with help
I suggest you make it more clear when one signs up for the service you will auto renew the contract. Additionally the renewal should be month to month and cancellation of the contract after one year should be easy and possible without having the company say you can't be cancelled because you have a new auto renew contract.
It took a while for the issue to be looked at but once Karanvir took on the ticket it was resolved in about 90 minutes.
very happy with the response time and resolution.
I got an extremely quick, friendly and informative email from Rachel Randall. What a pleasure in today's automated and impersonal webworld! It told me you value your customers and their needs.
The problem we were experiencing was a birdeye system-wide issue, and it was resolved within the day.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.8 star rating with 8,503 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 8:00 a.m.