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Birdeye
- Reputation Management
- Palo Alto, CA
About this business
Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Using the Birdeye platform - AI, messaging, automation tools - businesses are delivering great customer experiences to 100M+ people. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon... read more
Location details
2479 Bayshore Rd, Suite #175, Palo Alto, CA, 94303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. 7:00 p.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
It was challenging communicating with the tech support. There was a language barrier, and I could barely hear her. she said that she could barely hear me as well, and even when she tried to conference me in using the computer, she could not hear me. I was frustrated with the video conferencing due to the multiple steps needed to give access. You might look into a more user friendly system. In the end I was satisfied with the result of the phone call. all of my needs were eventually met.
Very informative & professional
I would have loved to understand what happened in the first place, but they fixed the issue incredibly quickly and were very friendly!
I love how quick you've been responding to my tickets lately!! I really do appreciate it. It makes my job a lot easier. :) Jas and Avnish are the best.
I just hope we continue to speak. This system is amazing and continued contact will be key.
Fast turn around time. Appreciate it!
The Customer Service rep Ritika Yadav was awesome. She was very helpful and patient.
It took a while for the issue to be looked at but once Karanvir took on the ticket it was resolved in about 90 minutes.
outstanding customer service! very impressed.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 4,831 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.