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Birdeye
- Reputation Management
- Palo Alto, CA
About this business
Birdeye helps businesses grow through happy customers. Over 60,000 businesses use Birdeye everyday to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Using the Birdeye platform - AI, messaging, automation tools - businesses are delivering great customer experiences to 100M+ people. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon... read more
Location details
2479 Bayshore Rd, Suite #175, Palo Alto, CA, 94303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. 7:00 p.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Very helpful and straight to the point.
I received a thorough and timely response from Customer Support. We were trying to integrate reviews from additional review sites, but these reviews cannot be automatically aggregated, which is a service we would like to see in the future. While disappointing, it was not an issue with the customer support team.
Very nice communicator - thank you!
I kept missing the calls for support, but the representative in charge with my case was very patient and did not give up until we got it figured out. He didn't not show any sign of annoyance or dissatisfaction with me, even though by missing his calls multiple times, I dragged the interaction out over a full week. All things considered, it was good customer service and I am happy with how it all went.
My advisor, Kyle, was great. Very knowledgable about the product, personable on the phone, and timely in the implementation. I would recommend him to other customers.
Short of getting Google Maps as a choice as the image for a review shared on Facebook, everything is great.
I have had to contact Birdeye support a few times this week for what turned out to be minor problems. As a new user, they have been very helpful, very friendly, incredibly quick to fix any problems, and provide links to articles so I can fix the issue next time. Very impressed. Please look up the reps that helped and give them a pat on the back for me.
The customer service representative really knew his stuff! I appreciate the assistance this morning
I learned about Sikkasoft with the representative. She was very courteous and spoke great English.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 4,831 reviews.
When is Birdeye open?
Birdeye is closed now. It will open tomorrow at 9:00 a.m.