BMW's cover image

This profile has been claimed by the business owner or representative.

BMW

4.6

About this business

Location details

12861 Jefferson Ave, Newport News, VA, 23608, United States

Get directions
WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
SunMidnight to 6:00 p.m.
4.62,850 reviews
Select a rating
ScottFyock's profile image
ScottFyock 
13 years ago

I visited Rob Collins two times before I made a purchase on my third visit... Casey BMW does not push you to buy a vehicle right then and there like most places, they give you time, information and a feeling like your needs are their number one priority, not the companies... Once I decided to buy, the support was amazing and it seemed the entire staff was helping out to get me exactly what I wanted... They were awesome and I would recommend CASEY and ROB to anyone looking for a BMW and a great experience... Very Respectfully... read more

Business response:

Thanks for sharing your experience, Scott! Congratulations on your new BMW. 

Amcdonald416's profile image
Amcdonald416 
13 years ago

My husband and I were both very impressed with the Casey dealership. Their friendliness and great service quickly won us over. Duncan was amazing. His no pressure sales approach was just what we were looking for. We will come back again and again! 

Business response:

We're so happy to hear about your experience - thanks for sharing! 

pchaggy's profile image
pchaggy 
13 years ago

The decision to spend >$40,000 on a car is not one that I wanted to be hurried or feel pressured to make before I gathered as many inputs as I could. Christina was very patient and most helpful during each of my 3 visits and even arranged for an overnight test drive to better appreciate the car. She had the day off when I made the offer that was accepted thanks to Rob Collins. Rob got all of the purchase paperwork prepared and delivery was prompt and painless. Despite being a BMW dealership both Christina and Rob took the ti... read more

Business response:

Thanks for the recommendation of Christina and Rob. We're happy you chose Casey BMW for your car purchase, and that we were able to exceed your expectations! 

forreel's profile image
forreel 
13 years ago

Wayne Heath was extremely helpful and really was working for us "The Customer" Had a little trouble with some DMV paperwork which made our time there last a little longer than needed. Overall had a "Great Experience" 

Business response:

Thanks for the review of Wayne and Casey BMW! Stop in and see us if you need anything else. 

bangthrongsack's profile image
bangthrongsack 
13 years ago

Mr.Collins very friendly and experience in his field and yes, i would recommended my family and friends to Mr.Rob Collins.In the future yes,i would want him to assist in my next purchase{vehicle}. 

Business response:

Thanks for your review! We are so glad we were able to help you find the perfect car for you! Please don't hesitate to let us know if there is anything else you need! 

Cpenn's profile image
Cpenn 
13 years ago

I live out of town and I was able to work with Joe and Lloyd to find the car I want. They spent countless hours working with me to be sure that I was satisfied all the way around. Definitely recommend Casey BMW. 

Business response:

Thank you for choosing Casey BMW! Please let us know if you need anything else. 

USNdewd's profile image
USNdewd 
13 years ago

Overall I had a great experience at Casey BMW. My client adviser was very knowledge and courteous. Store was clean and had a descent inventory. 

Business response:

Thanks for the review, and for choosing Casey BMW! 

snowmangus's profile image
snowmangus 
13 years ago

Duncan Sullivan was friendly and was very knowledgable about the car buying process. His attitude and low pressure tactics made us feel very comfortable. The dealership as a whole went out of the way to assist us in registering our car in my home state. Financing was simple and painless. I spoke with other salesmen in the Casey Auto Group but none were as nice, knowledgable, and eager to help as those gentlmen at Casey BMW. Additionally, Mike Bullis (I hope I spell that correctly), a service manager at Casey BMW also went ou... read more

Business response:

Thanks for the great review of our dealership. We're glad you chose Casey BMW, and hope you're enjoying your new vehicle. 

bcarver123's profile image
bcarver123 
13 years ago

We let Rob know that we were interested in purchasing a preowned vehicle but didn't have much time to search for ourselves... He kept a look out for us and called whenever something matched our needs. In just a couple of weeks, we were in our new Honda CRV and love it!! Thank you! 

Business response:

Thanks so much for taking the time to write a review! Please let us know if you need anything else. 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.6 star rating with 2,850 reviews. 

When is BMW open?

BMW is open now. It will close at 8:00 p.m.