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BMW

4.6

About this business

Location details

12861 Jefferson Ave, Newport News, VA, 23608, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
SunMidnight to 6:00 p.m.
4.62,850 reviews
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ChantalH's profile image
ChantalH 
12 years ago

My husband & I drove 3 hours to meet Forrest. Forrest was attentive and knowledgable. We couldn't be more pleased with the service we received. 

Business response:

Thank you for the recommendation of Forrest! We're happy he was able to assist you, and look forward to serving you in the future. 

marilyns1's profile image
marilyns1 
12 years ago

We purchased BMW 528 from Duncan; he is the ULTIMATE professional. He spent more than 4 hours with us in choosing the vehicle. When we arrived, he met us at the door and was prepared with the information that he had from interacting with my husband. There was no pressure; he answered all questions that we had. Two days after the purchase, Duncan called to check on how we were enjoying the car. When I contacted him telephonically during the 4th of July holiday, he responded in less than 1 hour in spite of him not being on dut... read more

Business response:

Thank you for choosing Casey BMW, and for your recommendation of Duncan. Please let us know if we can be of further assistance! 

lrsheppard's profile image
lrsheppard 
12 years ago

Experience from the beginning to end was positive & supportive. No pressure to buy but provided all information necessary to make a decision. Everything stayed on schedule as committed. Dealer is all about customer service. 

Business response:

We're happy to hear about your recent experience at Casey BMW. We look forward to serving you in the future. 

Mcat66's profile image
Mcat66 
12 years ago

Forrest was friendly, informative, and not pushy at all. I asked him many questions after doing my research and he knew all the answers. We are looking forward to doing business with him. 

Business response:

Thank you for the kind words about Forrest! We look forward to doing business with you, too. 

TheLeggy1's profile image
TheLeggy1 
12 years ago

It was Sunday afternoon and I saw a vehicle that I liked, so I decided to drop by the dealership thinking it was closed. Well, I was wrong. Mr. Bailey immediately came out from the dealership. I told him I was just looking. Well, he was very persistent and handed me his card. Then, as I was walking around the dealership, he started asking the usual questions salesmen ask trying to ascertain your status...trading, monthly payment, credit worthiness, etc. Quite amusing but I played along because he was a very nice guy. He also... read more

Business response:

Thanks for stopping by Casey BMW! We look forward to working with you. 

dlsmith22's profile image
dlsmith22 
12 years ago

I've bought a lot cars and working with Forest Bailey was by far the most fun I've had purchasing a vehicle. He dedicated his entire day making sure we had all the information necessary to complete the deal. If you are looking for a vehicle, go see Forest at Casey BMW. 

Business response:

Thanks for the review! We're glad to hear your experience was such a great one. 

Kryssys328I's profile image
Kryssys328I 
12 years ago

My dauhgter, my husband, and I visited Casey BMW on several occasions over the past couple of weeks. Forrest Bailey was very knowledgeable when answering any and all questions pertaining to the vehicles on the car lot. As customers, he dealt with us in a very professional and courteous manner. Thank You! 

Business response:

Thanks for choosing Casey BMW! We're glad to hear about your experience with Forrest - please let us know if we can help with anything else! 

JRcars123's profile image
JRcars123 
12 years ago

Rob provided great customer service, he was patient, knowledgeable, and courteous. The vehicle was serviced, thoroughly cleaned, and prepped for delivery quickly and with great attention to detail (inside and out). Rob spent hours with us answering questions, showing us the vehicle, its features, and demonstrating various subtle aspects and functionality, and always, with a friendly and welcoming demeanor. Overall we had a great experience. We bought the car we wanted at a good price considering it was the right color, had t... read more

Business response:

Thank you for recommending Rob and Casey BMW. We wish you the best of luck with your new car, and please let us know if you have any questions! 

cnilson1's profile image
cnilson1 
12 years ago

Overall experience was very good. Forrest went out of his way and kept me updated on everything. Friendly dealership and I was well informed about all the services the dealership offers. I have already recommended this dealership to others. I bypassed a closer BMW dealership because Casey BMW had a better selection of cars on their lot. 

Business response:

Thanks for choosing Casey BMW and for recommending us! We're happy to hear that Forrest was able to exceed your expectations. Please let us know if you need anything else. 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.6 star rating with 2,850 reviews. 

When is BMW open?

BMW is open now. It will close at 8:00 p.m.