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BMW

4.6

About this business

Location details

12861 Jefferson Ave, Newport News, VA, 23608, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
SunMidnight to 6:00 p.m.
4.62,850 reviews
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Germanlady's profile image
Germanlady 
13 years ago

I wanted to share my experience with Joe Hargrave who assisted me. Initially I went with a friend to pick up her new vehicle, I have been driving a BMW for the past three years and Casey BMW is the best. I have played with the idea of going to a smaller BMW but have put it of. My friend had the best experience with Joe and introduced us. Joe has 26 years with BMW and it shows, he knows his cars. I ended up purchasing a newer model used car, Joe was very patient as I knew I wanted to make a change yet did not want to loose an... read more

Business response:

Thanks for the kind words about Joe! We're glad we were able to meet your needs, and exceed your expectations! 

firedelta's profile image
firedelta 
13 years ago

A funny thing happened to me while waiting for my car to get serviced. As usual, my wife, Paulette and I always grab a cup of coffee and visit Wayne Heath if he is not busy with a client. We met Wayne and then I started asking questions about the convertible Z4 which led us to checking them out as well as other convertibles. Well, when my service was completed on my 335i, we were waiting for the new 2013 328i hardtop convertible to be prepared for delivery to us (go figure, hey?). Wayne makes purchasing a car so much fun. He... read more

Business response:

Thanks so much for continuing to choose Casey BMW! We feel honored to have you as a customer. 

pikap03's profile image
pikap03 
13 years ago

Rob was fantastic. He called me about a few different used BMW's before I came in but they kept selling. He was very persistent but not pushy. Rob is extremely professional and knowledgeable about BMW's. I had concerns about the mileage but Rob put our minds at ease. Rob is an great asset for Casey BMW. I am now planning to return to Casey BMW soon to find a car for my wife. Thanks again for the great service and experience. We love our 530i!!! 

Business response:

We're glad to hear you're enjoying your 530i! Thanks for choosing Casey BMW, and for sharing your review. We look forward to working with you again! 

lucymalave's profile image
lucymalave 
13 years ago

Duncan was very professional and friendly. He took the extra mile to accommodate our expectations and work us through a very important decision a lifetime investment. His knowledge on every issue we had was outstanding. Thank you for the very smooth experience. 

Business response:

Thanks for choosing Casey BMW, and for sharing your experience with Duncan. Please let us know if you need anything else! 

Amandape123's profile image
Amandape123 
13 years ago

Mr Forrest Bailey is a awesome salesman. He worked with me through it all. Very understanding and he will make it happen. Thanks a lot ! 

Business response:

Thanks for the kind words about Forrest! Please let us know if you need anything else. 

asbolger70's profile image
asbolger70 
13 years ago

I just purchased a 2013 BMW 328i from Casey. Forrest Bailey was very knowledgable and extremely helpful in finding what I wanted. He took lots of time explaining everything. This is my second Casey BMW. Over the years I have always been very pleased with the Casey BMW service department and will continue to return with my new car for that excellent service I have received in all areas. Anita B 

Business response:

Hi Anita. Thanks so much for continuing to choose Casey BMW. We appreciate your repeat business and look forward to continuing to work with you and your new 328i! 

sexz1's profile image
sexz1 
13 years ago

This is my second BMW and I have only gone to Casey BMW for sales or service needs because they are totally awesome in their customer service, they are very honest and considerate of your time and needs. I dont think I have ever worked with a better team of people at any other car dealership than the folks at Casey BMW. Wayne Heath is one the kindest, most honest people I know when it comes to helping meet your needs. The dealership is very very clean and everyone I have encountered either in person or on the phone is very r... read more

Business response:

Thanks for the five-star review of Casey BMW! We appreciate you continuing to choose us, and we look forward to serving you again. 

known2some's profile image
known2some 
13 years ago

Staff was friendly, helpful and willing to go the extra mile. Was able to get a great deal on a 2008 BMW 128i convertible that was in great shape. The manager pulled up the complete service history on the car for my peace of mind. 

Business response:

We're really happy to hear your experience with us was a great one! Enjoy your 128i! 

dross123's profile image
dross123 
13 years ago

Joseph Hargraves is a fantastic sales agent with Casey BMW. I can't emphasize the knowledge, character, overall great sales aptitude he has with his associates! He has a great rapport with his clients and I would highly recommend Joe as the best sales associate at Casey BMW. He was able to professionally handle any questions I had about the 335 D that I purchased at Casey. Fantastic Job, Joe! 

Business response:

We're so happy to hear about your experience with Joe and Casey BMW. Please let us know if we can help with anything else! 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.6 star rating with 2,850 reviews. 

When is BMW open?

BMW is open now. It will close at 8:00 p.m.