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12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
It was a pleasure working with Demetra and Lloyd. The teamwork that they presented in order to achieve EVERYTHING we were looking for, not to mention, saving us a trip to Maryland, was very much appreciated. In most cases, you usually expect salesmen and saleswomen not to be able to produce and provide what they say doing the wooing process of the transaction, but this was completely different. Pricing, service, professionalism and delivery were all acheived at top level. Great team to work with.
Business response:
Thanks for the review! We're happy to hear about your great experience with Demetra and Lloyd.
Lloyd Lambert, client advisor did an excellent job helping me purchase the exact car I wanted and with all the features I requested. Lloyd was very friendly, yet professional, which made me feel comfortable during the process. My sales manager, Lloyd Howell also assisted in making the purchase of my new BMW a wonderful & pleasurable experience.
Business response:
Thanks for the 5-star review, and for the kind words about Lloyd and Lloyd! We hope you enjoy your new BMW.
My sales person was Demetra Marcotte. She was surprisingly attentive and anxious to serve me. There was no haggling involved in this purchase. I went in with a good idea of what I was willing to pay for my X1 and she made it happen. The car was a factory order and and arrived in a timely manner. Throughout the build process she kept me well-informed and all of my questions and concerns were answered to my satisfaction. When the time comes to buy another BMW I will return to Casey and ask for Demi! She just made the whole buy... read more
Business response:
Thank you for the kind words about Demetra. We hope you enjoy your new X1, and we look forward to serving you in the future.
Everyone we dealt with was very friendly, efficient and helpful. Did not feel pressured. Would definitely recommend this dealership. Traveled from Norfolk. Was well worth the trip. Thanks
Business response:
Thanks for making the trip to visit us! We're happy to hear we were able to exceed your expectations. Please let us know if we can be of further assistance.
Dan, was excellent to work with. He possessed great customer service and listened to our needs and what we were looking for in our next car. I really want to thank the whole team Dan, Lloyd, Jay and Victor for having a great smile on his face. All of this makes our experience a great one...
Business response:
Thanks for sharing your experience! We're glad our team was able to meet your needs, and hope you enjoy your new car!
Duncan was very helpful in finding me the exact car that I wanted. Kept in touch with me during the whole process to ensure that I knew what was going on. Found the car that I wanted at a different location and got it to the dealership. Easy process with no pain at all. Car buying made easy. Would definitely recommend Duncan and Casey BMW to anyone who is looking for a new car.
Business response:
Thank you for the 5-star review! We hope you enjoy your new car. Please let us know if we can be of further assistance.
Lloyd was very accommodating to my requests to view your certified pre-owned inventory. We had a enlightening conversation while inspecting the 3 series Beemers. He explained in thoughtful detail the differences in the models and what attributes increase the value and cost of the that particular car. My hats off to Lloyd. He did a great job for an initial impression.
Business response:
Thanks for taking the time to review Lloyd and Casey BMW. We look forward to working with you again.
Very helpful very nice to deal with. Pushed very hard to get us a price that we could agree on. Highly recommended for any one
Business response:
Thanks for the recommendation! Enjoy your new car!
Duncan Sullivan did a fantastic job showing me the car. He's very friendly and was extremely thorough with every part of the process. I felt very comfortable with every feature of the car when I left and have enjoyed the vehicle since. The entire dealership was pleasant to work with, but kudos to Duncan for his excellent customer service and knowledge.
Business response:
Thanks for the great review of Duncan and our dealership! Enjoy your new car.
BMW has a 4.6 star rating with 2,850 reviews.
BMW is open now. It will close at 8:00 p.m.