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BMW
- Automotive
- Newport News, VA
About this business
Location details
12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
I first met Mike 3 years ago when I purchased my first BMW. Since 2013 when I had the urge to experiment with other high performance, high end sedans and sports cars, I have dealt with new car salesmen at 5 different dealerships in the Virginia Beach, Newport News, Richmond and Williamsburg region. Mike is by far the the nicest, most knowledgeable, and straight-forward sales associate I have had the pleasure of dealing with. I really missed him at Casey BMW when he left to devote all his energies and caring to help his wife ... read more
Business response:
Thank you for writing such a kind review about Mike and your experiences with Casey BMW! We're glad to have you as a customer and appreciate your business. It's great that Mike has always provided you with excellent customer service and we look forward to the next time you're in!
Duncan, did an outstanding job helping me pick out my very first BMW. In the beginning I couldn't choose and was very indecisive, but Duncan was patient, kind and helpful through out the entire process. Duncan was very knowledgeable, which helped me decide as well as help me get all the options I wanted in my vehicle. The whole process went so smoothly, from the paperwork to the front door delivery. I've really enjoyed my experience and would recommend Casey BMW & Duncan to anyone who's in the market for a wonderful vehicle.
Business response:
We're happy to hear that Duncan helped you decide on a vehicle that would best suit your needs! Thank you for trusting him to provide you with a positive experience and it's great that it was smooth and stress free. Your recommendation is appreciated and we hope you enjoy your new BMW!
Duncan, Drew, Jimmy, and the rest of the team at Casey BMW did an excellent job of making it easy to lease our new X5. From the test drive, to the trade-in, to the negotiations, to the final paperwork, everything went smoothly and with no pressure. I could tell that Duncan and the rest of the sales team at Casey BMW really know their stuff, not only about the cars, but the whole sales process. Duncan was able to answer all of my questions about the vehicle and walked me through every step of the way. Jimmy did a great job of... read more
Business response:
It's great to hear that Jimmy, Drew, and Duncan all helped you through your leasing experience and got you into your X5 in a stress free and easy way! We appreciate your trust in our knowledge of the vehicles as well as your recommendation. Thank you for coming to us for your automotive needs and we look forward to seeing you again as well!
Duncan Sullivan and Ray Calupitan made me change my opinion of Casey dealerships from bad to good. I had a poor experiences at other Casey locations in years past, but Casey BMW shares little more than a name in common and is a friendly & upscale dealership. There was never any pressure or annoying sales games played in the process, and they behave more like friends trying to help you buy a car that you liked enough to come and see. Duncan drew on his educator roots by clearly presenting the vehicle, explaining Casey BMW adv... read more
Business response:
We're sorry to hear that your previous experiences had left you disappointed with Casey as a whole. It makes us proud that our staff could change your mind and we appreciate you giving us another chance. Thank you for also sharing your review and for your kind words! Please let us know of any future needs you may have.
Just purchased a used Highlander from Mike Russell at Casey BMW. I went back 3 times before actually making an offer. Each time Mike was accommodating and friendly. He never pressured me to purchase the car and when I was ready to buy, he worked with me to get to a fair price. Great experience!
Business response:
Thank you for choosing to purchase your Highlander here at Casey BMW! We're glad Mike was always helpful when you came in and waited for you to be confident in buying your vehicle. You should enjoy the experience and leave satisfied so it's great to hear that this was the case. Enjoy your new Highlander and we're here for any other future needs!
This was my second vehicle purchased from Joe Hargraves. He again went above and beyond the call of duty to make sure I was completely satisfied with my purchase. He knew exactly what I wanted and made the buying process simple and easy. I will continue to recommend Joe Hargraves to my friends and business associates. I look forward to purchasing my third vehicle from him in the future!
Business response:
Thank you for your continued business and for your kind words about Joe! We're proud to have provided you with positive experiences and appreciate your recommendation. See you next time!
Duncan was great. Only took 40 minutes to pick up my 2015 X3 that I ordered! I previously owned 2 BMW's that I bought at Checkered Flag in Va. Beach. As long as Duncan is at Casey's I'm sure my next BMW will be purchased at Casey's.
Business response:
It makes us proud to hear that you enjoyed working with Duncan so much! Thank you for your kind feedback and we hope to see you again soon.
Duncan made buying my dream car very very smooth. All the purchasing transactions between my husband and Duncan were literally accomplished via email, text and phone calls, Ducan made the the process very streamline and again very very smooth. I am not normally comfortable going to car dealerships to look at cars due to the pressure of the sales personnel. That was not the case at Casey BMW, Ducan made the process of presenting, explaining and test driving the car VERY VERY comfortable and totally put me at ease. As soon as ... read more
Business response:
It's great to hear that Duncan helped to improve your experience buying a vehicle! Thank you for giving us the chance to provide you with such a positive buying process. We're proud to hear that Duncan left such a great impression on you and that you received excellent customer service. Enjoy your new BMW and don't hesitate to let us know if there's ever anything else you may need!
This is Dealership is amazingly good with the customer. Especially Joe was the MAN for us to get a new car with the great price. I definitely recommend this dealership for future owners and LOOK for Joe. ^^
Business response:
Thank you for your kind words about Casey BMW! We're glad Joe took good care of you and got you into the vehicle you wanted. Your recommendation is appreciated and we hope you enjoy your new car!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,850 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.