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BMW
- Automotive
- Newport News, VA
About this business
Location details
12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
We bought our dream car from Casey BMW. Although it was a used car, Ford Mustang Shelby GT500, and not a BMW this was still one of the best car buying experiences I've ever had. This dealership is top notch! Keep up the good work Rob and Ray. Thank You!
Business response:
We are happy to have been able to provide you with such a positive buying experience! Thank you for choosing Casey BMW for your needs and we hope you enjoy your Mustang. We are proud that Rob and Ray provided you with great customer service and hope to see you back in the future!
I work for a combat unit on Fort Eustis and had turned my BMW in for service awhile back (months). Due to hardships and deployments i was not able to get my vehicle immediately. Due to the patience and understanding of Mr. Mike Bullis and Mr. Culp, i was finally able to make the final payment and get my car back. I have never seen any dealership with the kind of patience and understanding the Casey BMW has, especially for the military. Thank you very much for your understanding and putting me back on the road with the ultima... read more
Business response:
We are glad to have been able to provide you with that experience! Thank you for taking the time to write this review and we appreciate your kind words. It makes us proud to hear of the great customer service we could show you and that you trusted us to take care of you and your vehicle. We look forward to the next time we get to work with you!
Working with Duncan was an outstanding experience. He is very professional and let's the brand sell itself. It's that simple! There was no pressure and he worked hard to get us through the purchasing process without any issues. I would refer Duncan to anyone looking at BMW's!
Business response:
It's great to hear that Duncan provided you with such a great buying experience! We want our customers to enjoy being at our dealership and leave with the perfect vehicle to fit their needs. We appreciate your recommendation and hope to see you back for any future needs!
Mike was the most professional sales person I have ever dealt with. He worked with us when we were just looking and answered our questions without knowing if we were real buyers. Anyone looking for a great car and equally great sales expert need only contact Mike Russel at Casey BMW.
Business response:
We are glad that Mike was available to help you with your buying process and didn't make you feel pressured to buy. We are here to help you through purchasing whether it's that day or not. Our customers should feel confident in their purchase and being experts in the vehicles is the best way to help that. Thank you for your kind words and we hope to see you again in the future!
Outstanding service and very happy with my new generation 3 series! This is my second car purchased from Casey BMW and I will be a customer for life!
Business response:
We are glad to hear that you are enjoying your new car! It's great that you experienced wonderful service and we appreciate your loyalty. We look forward to working with you more in the future!
Duncan was helpful and made my experience hassle-free. I saw the vehicle online, emailed him that I was interested. He contacted me back quickly and had the vehicle ready when I came in to look at it and take a test drive. I appreciated that this transaction was handled with minimal "pressure" and the approach really was to let the vehicle sell itself to me rather than the dealer trying to sell me on it... I look forward to future transactions with them...
Business response:
It's great the Duncan could be so responsive and have the car ready for you to look at when you came in! We never want our customers to feel pressured when it comes to purchasing a vehicle so we're happy to hear you were comfortable with the process. We hope you enjoy your new vehicle and look forward to working with you more in the future as well!
Rob Collins is EXCELLENT. He is extremely knowledgeable about BMW, and its features and benefits by model. Rob is not a pressure salesperson, but works hard to ensure his customers are well informed. He is enthusiastic about BMW, and he professionally represents both his dealership and the BMW brand very well.
Business response:
We are glad to hear that Rob could share his knowledge and help educate on the brand! We pride ourselves on our employees being able to give our customers all they need to make a confident, well educated decision. Thank you for your kind words; we are happy to have him on our team! Please let us know if there's anything else we can do for you in the future.
I enjoyed working with Duncan. He was patient with me as I studied every feature of the car I was considering. After the purchase, Duncan thoroughly went over all features of my new car with expertise and detail. The overall experience at Casey was impressive. I've never been in and out of a business office so quickly and hassle free. The numbers I agreed on with Duncan were presented exactly as we discussed. I couldn't be happier in my new 435i. It's quite an amazing car. I'd recommend buying from Casey and especially worki... read more
Business response:
It's great to hear that Duncan could provide you with a great experience and show you respect in your car buying decision! We know buying a new vehicle is a big deal and can take time so we do our best to give the customer what they need so they can make the best decision for themselves. We truly appreciate your recommendation and kind words and hope to see you back for future needs!
If it were not for Mike Russell, we would now be driving something other than a BMW X3 28i. His knowledge of the BMW product was simply amazing and his enthusiasm for the product was contagious. The test drive he provided showed us both his knowledge of the BMW, but also the BMW itself. I can trully say that I have never experienced such a great experience in purchasing a vehicle. My wife and I both felt as if we were the only customers at Casey BMW and everything was done to make us feel comfortable with the care buying exp... read more
Business response:
Thanks for taking the time to write this review! We are so happy to hear that Mike took such great care of you and gave you an enjoyable buying experience. It makes us proud that he could share so much knowledge and make you both feel comfortable with the vehicle. Please let us know if there's anything else we can do for you in the future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,850 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.