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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Thank you! It was a great experience. Micheal Powell back ground and education help us make the right decision, to get a new BMW. We are very Happy!
Business response:
That's great to hear! MIchael is an asset to our team! Congratulations on your new car! - Al LeMoine., General Manager
My service included an oil change, coolant refill, front windshield (rubber replacement), toe hitch cap replacement and tire balancing. I asked for a loaner on short notice but there were none available. Russell provided me with an Enterprise rental (Suburban) that worked just fine. Overall, Russell was knowledgeable about the parts and the service, was very friendly and I have no complaints. I will be back for my next service!
Business response:
My service included an oil change, coolant refill, front windshield (rubber replacement), toe hitch cap replacement and tire balancing. I asked for a loaner on short notice but there were none available. Russell provided me with an Enterprise rental (Suburban) that worked just fine. Overall, Russell was knowledgeable about the parts and the service, was very friendly and I have no complaints. I will be back for my next service!
The Rusnak service center is amazing, modern, clean and the personnel are super friendly and professional. The service on our vehicle was completed on time as promised.
Business response:
Thank you for the kind review! We appreciate your feedback, and are so glad that you had a great experience. - Al LeMoine., General Manager
Reviewed the issues and put together a plan. Gave me options.delivered on promise and on time. First class. Solved the issues and gave me confidence for the future
Business response:
Thank you for the kind review, Paul! So glad that we were able to help you! - Al LeMoine., General Manager
By far the best car buying experience I have ever had and when it was over, I got to drive home in a new BMW, Does not get better!!
Business response:
Thank you for the kind review! Congratulations on your new BMW! - Al LeMoine., General Manager
I arrived at Rusnak Service at 8 am Oct 19 with slight apprehension as I was overdue for service and was unsure as to what extent, in terms of time/logistics that would involve. Although I purchased the car from South Bay BMW, my residence in Malibu made the logical choice for service either Bob Smith or Rusnak. Although I am equidistant to both dealers, I had recently heard some inconsistencies with Smith so as as not to repeat someone else's problems, I chose you guys. From the first moment of arrival, every aspect of the ... read more
Business response:
Thank you for such a thorough and thoughtful review! We so appreciate valuable customers like yourself, and are so proud to have earned your business! - Al LeMoine., General Manager
Kind and helpful service. Timely and professional. Very satisfied with the continued customer service from the day I purchased my BMW. Thank you Rusnak BMW!
Business response:
That is great to hear! I am so glad to hear that you had a great experience with our service team. Please don't hesitate to reach out if you need anything else! - Al LeMoine., General Manager
Roger was pleasant and helpful and Diana in finance was sharp and quick. I would be glad to recommend these people and the dealership to friends.
Business response:
Thanks for the kind words for Roger and Diana, Stuart! They're top-notch! Enjoy your new purchase! - Al LeMoine., General Manager
Sales representative and finance person were very knowledgeable, Service representative was very helpful. We highly recommend Rusnak BMW to anyone who wants to purchase a BMW vehicle.
Business response:
Thank you for the great review! It' great to hear that our whole team was so helpful in your buying experience! Enjoy your purchase! - Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.