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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Art Simcox, Matt Smith and the entire team at Rusnak BMW are the BEST!!! I would highly recommend Rusnak to all my friends and family
Business response:
Thank you for the review! We do have an excellent team here! Thank you in advance for recommending us! - Al LeMoine., General Manager
Art in the service department, along with the shop foreman, were diligent on assisting me with getting my vehicle repaired right the first time which consisted of a turbo and oil line replacement! Thank you!
Business response:
Bryon, thanks for your kind words! Art is an excellent team member, and we are happy you enjoyed your experience here! - Al LeMoine., General Manager
Not an easy customer here in terms that I am pretty particular about the features I want in a car as well as an accurate price point but that said Mickey and Amir were really great in catering to my wishes. Got the perfect car at a great price out of it, so nothing but a great experience and thumbs up!
Business response:
We love when we exceed expectations! Mickey and Amir are excellent, and I am sure they will enjoy reading your review! Thank you! - Al LeMoine., General Manager
With the extended warranty purchased on this vehicle, just about every repair was covered after the deductible. The mechanics found other problems that were taken care of at the time. Glad to be put into a loaner vehicle in the meantime.
Business response:
We are happy everything went smoothly and easily at your appoinment! Thank you for choosing us, and for your kind words! - Al LeMoine., General Manager
Once again, Renee provided exceptional service and care to my BMW. I don't know what I would do without her and the service team behind her. Happy holidays!!
Business response:
Renee and the service team are terrific! We will be sure to pass along your kind words. Thank you for the review! - Al LeMoine., General Manager
Mark, awesome! Humor, patience, knowledge and expertise made our experience one that will undoubtedly be repeated in three years when we lease our next BMW.
Business response:
Mark is the man!! We are happy you had such a great experience, and we will pass this note along to Mark! - Al LeMoine., General Manager
When I brought my car in for repairs everything was fixed right the first time. I was given a loaner car for use while my car was being worked on.
Business response:
Norman, We are so happy you got the wonderful treatment that you deserve! We are glad this was an easy repair experience for you. - Al LeMoine., General Manager
Art is always on top of things. A pleasure to work with him. He has always been professional and friendly. I trust him with my M6.
Business response:
We are happy you continue to trust us with your M6! Art is amazing, and we will pass along your kind words! - Al LeMoine., General Manager
I switched to Rusnak from Bob Smith BMW after a horrible service experience where they told me my 2006 X3 was dead and they tried to sell me a new car -- and then never apologized for this huge mistake. So I switched off to Rusnak and had the pleasure of getting Art Simcox as my service rep. Art is nothing short of terrific. He's a caring professional who keeps me on top of the progress of my car every step of the way. Thanks Art for all that you do! -- Joel
Business response:
Joel, We are so glad that you have had excellent service with us! Art is awesome, and we will be sure to pass along your kind review! - Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 10:00 a.m.