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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Roger was a perfect gentleman from start to finish, at no time did I feel pressure of any kind, that I really appreciated. He was very knowledgable about the model I Wanted, and was very helpful in building and ordering my X5. I'm telling my friends about Rusnak and the Costco auto buying experience. I Love my X5, it's a Great Car!Blake Ramsey took me on my test drive, never met anyone who was more knowledgable about his cars than Blake.
Business response:
Mike, we are happy that you enjoyed your experience while purchasing your X5. Thank you for recognizing Roger, for the excellent review, and for choosing us! Enjoy your new car! - Al LeMoine., General Manager
I brought my vehicle in for an issue that was covered under the extended emissions warranty. Even though the vehicle was nearly 10 years old and it was just a warranty claim, Art treated me very well and had no problem taking care of it for me. When the job was finished, the technician Austin came out to chat with me about everything he inspected on the car and he gave me some advice on extra precautions to keep the vehicle in top-notch shape. They both did their best to make it a great experience, which I wouldn't normally ... read more
Business response:
Kevin, Thank you for the excellent review and for recognizing Art and Austin. We are so happy that your issue was fixed, and that you had a top-notch experience! Thank you!- Al LeMoine., General Manager
Service visit/excellent, I am a long time BMW owner and have leased over twenty car at Rusnack. Bob Martin has always been excellent to deal with .
Business response:
John, thank you for your kind words! We are so glad that you had an excellent experience with us. - Al LeMoine., General Manager
Rene was great, as always! She provided me daily updates, got me a brand new 3-series loaner car, and was able to work out better pricing on a repair not covered by the warranty.
Business response:
Thank you for the excellent review! We are glad that Rene was able to take great care of you! - Al LeMoine., General Manager
Renee Norris is by the far the very best BMW advisor I have had over the past 15 years of owning BMWs. She is the ultimate professional, and is extremely helpful, responsive, and customer-focused. If it was not for Renee and her tremendous help, support, understanding, and "can-do" attitude, I would have likely left Rusnak BMW and traded my car in elsewhere for something new. She is great, and truly epitomizes superior customer service. Mike McCurley
Business response:
Mike, thank you for recognizing Renee. She will love reading your review! We are so glad to hear that you were treated with respect and professionalism. We are so glad that you continue to stick with Rusnak BMW. We truly value you as a customer. Thank you for the awesome review and for choosing us! - Al LeMoine., General Manager
I actually enjoy my service experience because it gives my wife and I a chance to reconnect with Renee! We always feel that she goes the extra mile to see that our "baby" gets the best care in a timely fashion. She is, without a doubt, a great reason to use Rusnak for service!
Business response:
Steve, thank you so much for the awesome review, and for mentioning Renee. She is an awesome team member, and she will love reading your positive feedback. We are so glad that you received the service experience you deserve! - Al LeMoine., General Manager
Shane was so nice very knowledgeable and didn't wast our time really appreciated that. Also manager came in and super easy to close deal with out a lot of hassle.
Business response:
We are so glad that you had an awesome and easy car buying experience! Thank you for choosing us, and we hope you love the new car! - Al LeMoine., General Manager
I was able to get in quickly for service. Upon arrival from start to finish all were friendly, efficient and professional. This is my third BMW and I always request Chuck Lamb to service my car. He is very knowledgeable and trustworthy.
Business response:
Lisa, Thank you for the awesome review, and for recognizing Chuck! We are so glad you had a pleasant experience with us! - Al LeMoine., General Manager
I was pleasantly surprise with the service and charges of my repairs..From drop off to picking up; the process was seamless and a pleasant experience. My service person, Robert Hull, went way above expectations and I truly appreciated it.
Business response:
We are so glad that you were pleasantly surprised with your experience! Thank you for recognizing Robert, and thank you for the awesome review! - Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 10:00 a.m.