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BMW
- Automotive
- Thousand Oaks, CA
About this business
Location details
3645 Auto Mall Drive, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
He helped me in locating the car and kept it in the warehouse for 3 weeks. He left a bow in the trunk because it was a birthday gift.!!! Thank you Jeff!!!
Business response:
Thank you for recognizing Jeff. We are so happy to hear he went above and beyond for you. Enjoy your new car!- Al LeMoine., General Manager
I had no scheduled appointment but was quickly helped. The problem was shared, investigated, and the necessary arrangements made for its solution. All who helped me were pleasant, courteous and knowledgeable. Thank you.
Business response:
Thank you for the awesome feedback. We are so happy that we could provide quick and efficient help! - Al LeMoine., General Manager
As always they did a great job with my car in service. Friendly and efficient! My car was ready same day and I had no issues.
Business response:
Thank you for the excellent review! We are happy you had an easy and pain-free experience with us!- Al LeMoine., General Manager
Friendly, helpful, efficient. When I leased my car, Scott was so patient despite my desire to test drive numerous models. My husband and I tend to be uneasy with car salesmen. But Scott put us right at ease with his friendly, low key approach. We did not feel like we were being hustled into anything. Because of that, we felt free to think through our decision completely and ended up spending more money on a car -- but were very happy with the car we selected. He was also very welcoming of any additional questions after we le... read more
Business response:
Linda, We are so glad that you had excellent buying and servicing experiences! Thank you for recognizing Scott and Russell. They will both enjoy reading this review! Thank you for choosing us, and for the terrific review! - Al LeMoine., General Manager
The most professional car sales manager we ever did business with (in more than 30 years). Highly recommended to our relatives and friends. Adriana & Andrei
Business response:
Adriana and Andrei- Thank you for your wonderful feedback. We are so happy that we could exceed your expectations! Thank you in advance for recommending us to friends and family! - Al LeMoine., General Manager
had an appt for service on 12/29 but was told doubtful get to my vehicle that day which surprised me as I had an appt! offered a loaner, declined. Oon NYE vehicle still not ready. Kept being promised the next day. On 1/5, accepted a loaner. Vehicle returned on 1/13 but Assist still not working properly. Unsure when or if it ever will be. Frustrating but fortunately did not have to pay for the Assist work.
Everyone from the reception, service advisor/agent even the maintenance guy. They all provided me with excellent service. I would recommend this dealership to anyone. I will always bring my car there for my service needs. Thank you all for taking such good care of my car and answering all of the questions I had about my car that should have been explained at the dealer where my car was purchased
Business response:
We are so happy you had a great overall experience with us! Thank you for choosing us, and thank you for the terrific review! We plan on continuing to take excellent car of you and your car!- Al LeMoine., General Manager
I had a great experience in leasing my new BMW at Rusnak dealership. I have got the best deal in Los Angeles area. Great customer service and friendly people. Special appreciations to Amir Khansari who made this deal real.
Business response:
Afshin, we are happy you are happy with your experience and your new BMW! Amir is a valued employee. Thank you for the review, and thank you for choosing us! - Al LeMoine., General Manager
Always an excellent service experience at Rusnak! This time was no different. Harlan was communicative and friendly. Will always do my business here. Thank you!
Business response:
Thank you for the review! We aim to please, and we are happy that Harlan provided you with excellent customer service! - Al LeMoine., General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 4,036 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.