This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
In Good Hands All staff made every effort to provide excellent service - and succeeded! I appreciate the excellent care and the confidence that instilled.
Business response:
Tedi, thank you for taking the time to share your feedback. Each employee is a valued member of the Checkered Flag BMW MINI team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Service Very able service person, Michael Lawson. Very helpful. This sentence provides the required 20 words in order to make this annoying survey to go away.
Business response:
Hi Vernon and thank you for the great feedback! Michael is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service and customer care Peggy Erwin made this experience go very smooth. She kept me abreast with timely updates on my vehicle status. Very courteous and really cared about the customer.
Business response:
Dwayne - Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that Peggy was able to show you what we strive to deliver. Thanks again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Best all around service experience. Ashley.Service experience was as good as it gets. Service department was eager to assist and met my expectations at all levels.
Business response:
Richard - We appreciate your feedback and are happy to hear that Ashley was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Excellent Customer Service Every time I go in for service. My service advisor Ashley Hunt. Makes my drive all the way from Suffolk Va. worth it with her nice Smile and professional customer Service . She is an excellent People Person. With a can do Attitude for her customers. Thank You , Ashley Hunt For making my service experience so easy. Mrs. Jacqueline Wilson
Business response:
Jacqueline - Thank you so much for this wonderful feedback! It's fantastic to know Ashley helped make us worth the drive. If there's anything else we can help you, please let us know. Happy driving! Best, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Service Dan Lilly was very knowledgeable, and very customer orientated. He explained exactly what was to be done to the vehicle and how long and was spot on. He moved me through the process quickly but not rushed.
Business response:
Kelly - Thanks for your awesome review. Dan takes pride in his customer service and always makes sure our customers know everything that is going on! Please let us know if there's anything else we can do for you. Best, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Is Richmond my only option for decent service?? love the dealership, love my car and love my service manager . . . hated the service and that Mini has to rely on BMW for repairs!
Business response:
Brenda - Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Fantastic bmw service experience Joeseph is really great at making customers feel comfortable. He is enthusiastic, very respectful and knowledgeable. I highly recommend checkered flag for this reason.
Business response:
Bryon - thank you for your kind words! Joeseph is a great asset and we appreciate him for giving you that comfort during your experience! We look forward to servicing you again in the future! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Great service They were very friendly and accommodated my needs when scheduling service and loaner valet. Ashley was very helpful and professional!
Business response:
Peter - thanks for your feedback! We appreciate Ashley as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We look forward to seeing you again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - 757-490-1111 Ext. 2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.