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BMW
- Automotive
- Virginia Beach, VA
About this business
Location details
5225 Virginia Beach Blvd, Ste 1, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Repair Service and Service Representative Tim was outstanding in explaining the repairs and the charges. He helped me establish a future plan to maintain my beloved old BMW. Tim is a great asset to your team!
Business response:
Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
prompt, efficient service Friendly personnel, able technicians, prompt service, comfortable waiting room with refreshments for those who must wait. Added feature is a free car wash.
Business response:
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service, great facilitile and comfortable The personal attention to make you feel good about yourself. The service manger explain in detail what need to be done and why. Take do not just take your money, they explain why.
Business response:
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
State-of-the-Art Service Center PLUSES: Loaner vehicle, drop off / pick up inside the covered garage area, thorough inspection and detailed inspection report provided, and the service center doesn't smell like oil and tire rubber (that's the worst part about other grease-xxxxxx shops, isn't it?)
Business response:
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Checkered Flag great service Curtesy and customer satisfaction. My maintenance representative was super nice. The facility was clean Would love to have coffe in the waiting room.
Business response:
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service Service Representative went above and beyond what I consider excellent service. J. Hawthorn was professional and seemed to genuinely care for the customer. Absolute terrific service!
Business response:
We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Recall Services I liked the prompt and professional service from my service advisor Ally. My vehicle's Recall servicing was completed in a timely manner and the vehicle was washed when it was returned to me. My advisor also explained all the work done to my vehicle as well as making recommendations for needed serving in the future.
Business response:
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
great service a great experience, everyone is so helpful and patient. i felt like i was important and the staff cared about my needs.
Business response:
Hi Kimberly and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service Service Manager Ashley’s customer service was nothing short of outstanding. Very attentive and got my vehicle back to me ahead of original scheduled date.
Business response:
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 5,557 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.