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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process of purchasing our latest vehicle was very efficient and stress-free. Our salesman, Dennis Smith, was very knowledgeable and patient. He answered all of our questions, followed up in a timely manner and was very thorough each time we met. I highly recommend Dennis if you want to work with a true professional in the field. When it came time to sign all of the paperwork, Charles was right there to be of assistance. Charles went through each stage of the process and the paperwork was a breeze! If you are looki... read more
Business response:
Hello KB, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that Dennis was professional and thoroughly answered all your questions and Charles went through each stage of the financing and paperwork process so that the entire process was efficient and stress-free. We are also happy that Liz in service was delightful to work with. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience every time you visit any of... read more
I would highly recommend BMW of Watertown, my salesman Charles Park was very professional and knowledgeable about the cars I test drove and untimely purchased. The finance manager, Charles Tuscano explained all the finance details and service plans available that would best suit my needs.
Business response:
Hello bimmer8541, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are so pleased to read that Charles Park was professional and knowledgeable and that Charles Tuscano explained all the finance details and service plans so you could decide which would best suit your needs. We are here for you anytime you need us and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Mana... read more
I came in with a flat and the service team was able to fix the flat and did maintenance work on my car as well, which was greatly appreciated. The only thing I would recommend is to have loaner cars readily available for emergent situations. As a customer it was difficult to coordinate who was going to pick me up and bring me back to the service center to pick up my car. Overall, great service provided by Howard and the service team.
Business response:
Hi illuvcars, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We apologize that we were unable to provide you with a loaner vehicle when you came in with a flat however we are pleased that Howie and the team were able to repair the tire and completed some maintenance work on it while you were here. We appreciate you taking the time to provide us with your feedback as we are always working on improving our processes. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation ... read more
The whole process of getting my car picked up at my office(leaving me with a loaner),having it serviced and dropped off before the end of the day was all handled in a very smooth and timely manner just as promised
Business response:
Hi SSid, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that our team made the entire process smooth and easy and handled everything in a prompt manner so that we could get you back out on the road again as soon as possible. We are here for you anytime you need us so anytime you have any further questions or service needs feel free to give Liz or any of our other service advisors a call! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driv... read more
My salesman was very helpful and conscientious. He bent over backwards to make the process of purchase and delivery very easy. The price seemed very fair as compared with others dealerships
Business response:
Hello hotfundsrick BMW, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Brad was helpful, conscientious, and went out of his way to ensure that the process of purchase and delivery was easy! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Dennis Smith was knowledgeable,professional and personable. He made the purchasing process easy and smooth. Great car, great dealership! Very happy with my BMW purchase.
Business response:
Hello ofdfiregirl, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Dennis was knowledgeable, professional, personable, and ensured that the entire process was easy and smooth. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
A professional and friendly experience. I could not be happier! Eric, Dennis and the rest of the team make you feel welcome and informed. I highly recommend this team.
Business response:
Hello REZZIE56, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that Eric, Dennis, and the team made you feel welcomed and informed during your visit. Thank you for your recommendation! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Everyone was very pleasant and helpful. My time there waiting was very nice and relaxing. The experience was excellent. Elizabeth was so nice and and wonderful.
Business response:
Hello GABE51C! Thank you so much for your feedback and your trust in BMW of Watertown to keep your vehicle in excellent condition. We look forward to seeing you again next time. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Friendly and accommodating team.From scheduling a same day appointment, obtaining a loaner vehicle and service performed was an amazing experience! I would highly recommend BMW of Watertown service center.
Business response:
Hello TEAMAND98, We appreciate your feedback on Liz and are pleased to hear that you had an amazing experience with our BMW of Watertown service team. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.