This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was my first time at BMW of Watertown, I was apprehensive at first because of the distance. I'm glad I choose to bring my car in, My service advisor ( Elizabeth ) was a pleasure to work with and answered all my questions. The car drives great after the Dinan software installation, Mike worked on my car and was also very helpful answering questions and concerns.
Business response:
Hi PURDUEM3, Thank you so much for choosing BMW of Watertown toinstall the Dinan software on your vehicle. Any time you have maintenance needs or questions please feel free to give Liz or any of our service advisors a call. We look forward to your next visit. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
The dealer was great, the staff was incredibly nice. Howard was great in assisting me with everything I needed. I was very satisfied and will be coming back for service maintenance in the future.
Business response:
Hello DANIEL.FEIJOO15! Thank you so much for your feedback and your continued trust in BMW of Watertown to keep your vehicle in excellent condition. We look forward to seeing you again next time. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Liz LaFond was wonderful and took care of all the service work that needed to be done on our X3. Highly recommend their service here.
Business response:
Hello WWALSH02, Thank you for trusting BMW of Watertown to get you back on the road quickly and safely. We are glad to hear Liz and her team were able to address all of your service needs. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
No problems or surprises, I had a few technical questions and Eric answered them superbly. Purchased my X5 @ this location and plan on servicing it there too.
Business response:
Hi tokarz, thank you for choosing BMW of Watertown. We sincerely appreciate it and look forward to seeing you again at your next service appointment! Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
I brought my 5series in for a steering and sensor and reprogramming. I was taken care of by Langford, who had already arranged for transportation back to my house. She was very pleasant and explained exactly what would be done on my car. I received a message later that day and when I arrived my vehicle was waiting for me cleaned and ready to go. Thanks Liz! Great service. Thanks to tech Joe Coates for taking good care of my car. Quick and accurate diagnosis and great work.
Business response:
Hello LAWRENCEVACCARELLA, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Liz was pleasant, arranged the transportation to and from the dealership and provided you with updates on the status on the repairs to your vehicle every step of the way. We are also pleased to hear that our technician Joe was able to ensure that your steering sensor and reprogramming was completed on your 5series to your satisfaction. We appreciate you as our customer and are dedicated to ensur... read more
I have only good things to say . Brad was extremely helpful and worked hard to find me the right car. I will pass his name along to friends. The others I met ( like the business manager) were great too. Glad I came to Watertown BMW.
Business response:
Hello lisa.horne566, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Brad and the team were helpful and helped you find the right vehicle to suit your needs. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Brad Epstine made a a great buying experience. Showed genuine concern that I understood a dead satisfied with all aspects of the sale. Other staff at the dealership very friendly.
Business response:
Hi jflev, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that Brad and the team were friendly and ensured that all of your concerns and questions were satisfied and made the experience great! See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I blow a tire on the highway on my way to work and needed a new 1 with a quick turn around and that's what Eric did for me he got me in and out as fast as humanly possible new tire and balanced
Business response:
Hello SIMPLYFIT69, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Eric and the team were able to replace and balance your tire in a prompt manner so that we could get you back out on the road again as soon as possible! See you again when you are in for your regularly scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I appreciated how much dedication and attention paid to us by Brad showing us multiple cars, spending a lot of time going over the car's features and letting us test drive as many vehicles as we needed to make a decision. It was a great experience for us.
Business response:
Hi tim.biathrow, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Brad was knowledgeable, helpful, thorough, and went through all the details and options across multiple vehicles in order to find the right one to suit your needs. See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.