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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Outstanding dealership appointment was right on. Saturday was great and the tech was efficient. Will continue to do business here. Eventually buy from them also. Keep up the great work
Business response:
Hello richkreuzer, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that our team was able to provide you with great and efficient service. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I was referred to this dealership from a friend and received amazing outstanding customer service from Liz. She exceeded my expectation and made sure I was well taking care of! She but me in a loner right away and called me daily to give me updates on my car. A true worker that really cares for her clients......Thank you Liz!!
Business response:
Hello Debbie, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs! We are so pleased to read that Liz went above and beyond to work with your third party warranty in order to ensure that your engine replacement was covered. We appreciate you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Every one is pleasant and professional; very easy to work with this dealership. No silly sales gimmicks. My vehicle was weeks earlier than expected. That is first class performance.
Business response:
Hello donwmac26, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that our team was pleasant, professional, and easy to work with. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when your BMW is in for its regularly scheduled maintenance. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I did my initial service with Hoffman BMW. I own another Hoffman vehicle and really like their service policy. They pick up my car from my work or home, leave me a loaner, and then return my car serviced and cleaned. An excellent hassle free experience.
Business response:
Hello SAMIRJAIN, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that our team picked your vehicle up and left you with a loaner at your place of business and then returned your vehicle back to you when the work was completed. We appreciate you as our customer and we are dedicated to ensuring that the entire process was easy and stress free. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven ... read more
Great customer service! Liz was so friendly and professional. The text to inform me my car was ready to be picked up was so convenient!
Business response:
Hi Tap, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that you enjoyed our text alert system and that Liz was professional, friendly, and provided you with excellent customer service. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great experience at Hoffman BMW. My salesman Charles Park was phenomenal! Well versed & educated on the vehicle. Extremely personable & kind. He made would could be a laborious experience very streamlined and enjoyable. Would definitely do business with him again
Business response:
Hi malikgrav1, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that Charles Park was personable, kind, and ensured that the entire experience was easy and enjoyable! We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Because I was very pleased with the service from punctuality, reliability and quality. The car picked up on time and returned in optimal condition. The replacement vehicle was excellent and the exchange of the vehicles was easy and quick
Business response:
Hi ALUCIANO645, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that you enjoyed our loaner vehicle service and that our team provided you with punctual thorough and excellent service. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great service experience. Brought in both cars for oil changes, cabin filters, wipers, etc. on scheduled maintenance and had the added convenience of fine 330 loaner. Thank you Liz Lafond for making this an easy day.
Business response:
Hello djarenz, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that you enjoyed our loaner vehicle and that Liz ensured that your regular maintenance was addressed fully on both of your vehicles. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again at your next scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Erica and Brad are great terrific service would highly recommend for sales and service ,It was a great buying experience and first service experience . I would definitely do business here again
Business response:
Hello PETHICK2, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Eric and Brad provided you with terrific customer service from both Sales and Service. Thank you for your recommendation! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:00 a.m.